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Assembly / Owner’s Manual
51
Troubleshooting
Condition/Problem Things to Check Solution
No display/partial display/unit
will not turn on
Check electrical (wall) outlet Make sure unit is plugged into a functioning wall outlet.
Check connection at front of unit Connection should be secure and undamaged. Replace adapter or connec-
tion at unit if either are damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or cut, replace
cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or otherwise damaged.
Replace Console if damaged.
Console Display If Console only has partial display and all connections are ne, replace the
Console.
If the above steps do not resolve the problem, contact your local distributor
for further assistance.
Unit operates but Contact HR
not displayed
HR cable connection at Console Be sure cable is connected securely to Console.
HR cable box connection Be sure cables from handlebars and cable to Console are secure and
undamaged.
Sensor grip Be sure hands are centered on HR sensors. Hands must be kept still with
relatively equal pressure applied to each side.
Dry or calloused hands Sensors may have difculty with dried out or calloused hands. A conductive
electrode cream (heart rate cream) can help make better conduct. These are
available on the web or at medical or some larger tness stores.
Static Handlebar If tests reveal no other issues, Static Handlebar should be replaced.
Unit operates but Telemetric HR
not displayed
Chest Strap (optional) Strap should be “POLAR
®
” compatible and uncoded. Make sure strap is
directly against skin and contact area is wet.
Check User Prole Select the Edit User Prole option for the User Prole. Go to the WIRELESS
HR setting and make sure that the current value is set to ON.
Interference Try moving unit away from sources of interference (TV, Microwave, etc).
Replace Chest Strap If interference is eliminated and HR does not function, replace strap.
Replace Console If HR still does not function, replace Console.
Unit operates but Telemetric HR
displayed incorrectly
Interference Make sure that the HR receiver is not blocked by a personal electronic
device in the left side of the media tray.
No speed/RPM reading, Con-
sole displays “Please Stride”
error code
Check data cable integrity All wires in cable should be intact. If any are cut or crimped, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly. Small latch on
connector should line up and snap into place.
Check magnet position (requires
shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor (requires
shroud removal)
Speed sensor should be aligned with magnet and connected to data cable.
Realign sensor if necessary. Replace if there is any damage to the sensor or
the connecting wire.
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