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13
Troubleshooting
SiriusXM
Check Antenna
The radio has detected a fault with
the SiriusXM antenna. The antenna
cable may be either disconnected
or damaged.
Verify that the antenna cable is connected to the
SiriusXM Connect Tuner
Inspect the antenna cable for damage and kinks.
Replace the antenna if the cable is damaged.
SiriusXM products are available at your local car audio
retailer or online at www.shop.siriusxm.com
Check Tuner
The radio is having diiculty
communicating with the SiriusXM
Connect Tuner. The tuner may be
disconnected or damaged.
Verify that the SiriusXM Connect Tuner cable is
securely connected to the radio
No Signal
The SiriusXM Connect Tuner is
having diiculty receiving the
SiriusXM satellite signal.
Verify that your vehicle is outdoors with a clear view
of the sky.
Verify that the SiriusXM magnetic mount antenna is
mounted on a metal surface on the outside of the
vehicle.
Move the SiriusXM antenna away from any
obstructions.
Inspect the antenna cable for damage and kinks.
Consult the SiriusXM Connect Tuner installation
manual for more information on antenna installation.
Replace the antenna if the cable is damaged. SiriusXM
products are available at your local car audio retailer
or online at www.shop.siriusxm.com.
Subscription Updated
The radio has detected a change in
your SiriusXM subscription status.
Press the encoder button to clear
the message.
Visit www.siriusxm.com or call 866-635-2349 in the
USA or 877-438-9677 in Canada if you have questions
about your subscription.
Channel Not Available
The channel that you have
requested is not a valid SiriusXM
channel or the channel that you
were listening to is no longer
available. You may also see
this message briefly when first
connecting a new SiriusXM Connect
Tuner.
Visit www.siriusxm.com for more information about
the SiriusXM channel lineup.
Channel Not Subscribed
The channel that you have
requested is not included in your
SiriusXM subscription package or
the channel that you were listening
to is no longer included in your
SiriusXM subscription package.
Visit www.siriusxm.com or call 866-635-2349 in the
USA or 877-438-9677 in Canada if you have questions
about your subscription package or would like to
subscribe to this channel.
Channel Locked
The channel that you have requested is Locked by the radio Parental Control feature. See page
10 for more information on the Parental Control feature and how to access locked channels.
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