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31Solving problems yourself
DE
GB
FR
NL
PL
RU
Problem Cause Remedy
Coffee comes out only
dropwise
Brewing unit is plugged Remove and clean the brewing
unit (Chapter 8.6.). Reinsert the
brewing unit and perform sys-
tem cleaning (Chapter 8.4.).
Coffee outlets are plugged Perform system cleaning
(Chapter 8.4.)
Coffee does not have
“foam”
Brewing unit is plugged Remove and clean the brewing
unit (Chapter 8.6.). Reinsert the
brewing unit and perform
system cleaning (Chapter 8.4.).
Unsuitable coffee type Change the coffee type
Beans are no longer
roast-fresh
Use fresh beans
Loud noise in the
grinder
Grind fineness not adapted to
coffee beans
Optimise the grind fineness
(chapter 7.2.)
Foreign matter in the grinder,
e.g. small stones
Call the NIVONA service
telephone; ground coffee
can still be used
The display shows
Error 8 SERVICE
PHONE
The drive cannot properly
position the brewing unit
Switch off the machine and pull
the plug. Plug it back in and
switch on the machine. If the
machine is ready for operation,
remove and clean the brewing
unit (Chapter 8.6.).
Despite emptied and
inserted containers,
the display shows
EMPTY TRAYS
Gap between the contacts
at the rear of the drip tray is
dirty
Clean the gap between the
contacts with water and some
detergent as well as a brush,
then dry
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