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©2020 Spectrum Brands, Inc.
66450 Rev 02
8 / 14
Technical Support
1-800-327-5625
www.kwikset.com
Kwikset App (continued)
Complete the following steps:
1. Manually lock and unlock the door lock with your phone in Bluetooth
range (30ft) and with Bluetooth turned on.
2. Refresh the app by pulling down on the main screen.
3. Close the app.
4. Relaunch the app.
Aura is a Bluetooth lock so the smartphone needs to be within 30’ of the lock to
receive lock event notications.
First, check that your Kwikset app is updated to the latest version. If the time stamp is still not correct, complete the following steps:
1. Open the Kwikset app.
2. Tap History.
3. Tap Clear History.
4. Bring your phone within Bluetooth range of the door lock with the app running in the foreground.
First, check that your Kwikset app is updated to the latest version. If the time stamp is still not visible, complete the following steps:
1. Open the Kwikset app.
2. Tap History.
3. Tap Clear History.
4. Bring your phone within Bluetooth range of the door lock with the app running in the foreground.
Note: You may still see events without a time stamp if those events occurred when the lock’s time was not set.
The app will attempt to program the access code for 5 minutes, during which the
text will be yellow. If the app is unsuccessful after 5 minutes, tap on the yellow code
and choose Retry, or Cancel the attempt.
A1: Make sure you correctly entered your mobile phone number.
Do not enter the country code.
A2: Verication code may be sent from these phone numbers. Check that these numbers are not in
your phone’s block contact list.
iOS:
Settings > Phone > Blocked Contacts > Swipe left on the phone number then tap Unblock.
Android:
Settings > Messages > Blocked Contacts > Swipe left on the phone number then tap Unblock.
R
S
T
U
V
W
The app is reporting the incorrect lock status.
Why isn’t my Aura lock sending lock event notifications?
My history is not reflecting the correct time. How do I fix this?
I don’t see a time stamp in my history.
My access codes are staying yellow.
I haven’t received my text verification code.
Verication Code Phone Numbers
• +1-226-216-5215
• +1-205-479-5187
• +1-867-9 92-0317
• +1-226-400-4790
• +1-760-642-5521
• +1-985-805-8320
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