99590-002 User Manual

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66450 Rev 02

11 / 14

Technical Support

1-800-327-5625

www.kwikset.com

Wi-Fi

The home Wi-Fi network needs to be 2.4GHz and password protected with WPA2 encryption.

Your app is controlling via Wi-Fi. Complete the Bluetooth pairing process for the

optimal experience. Some features are only available via Bluetooth.

Please refer to the app tutorial for Adding Your First Lock.

What type of Wi-Fi network do Halo locks require?

I am able to lock and unlock my Halo lock remotely and receive

notiﬁcations, but my app says “No Lock Paired.”

I don’t see my Wi-Fi network on the search results screen.

A1: Complete the following steps:

1. Wait until the Wi-Fi scan is complete (circle stops spinning).

2. Tap Manual Settings.

3. Manually enter your Wi-Fi name (SSID) and password.

A2: Complete the following steps:

1. Unhide the network or set it to broadcast.

2. Complete the lock activation.

3. Re-hide the network.

A3: If MAC address ltering is enable, complete the following steps:

1. Disable the router’s MAC address ltering. Refer to the router manufacturer’s instructions for specic steps.

2. Activate your Halo lock.

3. After the lock has been successfully added to the Wi-Fi network, go to the router’s administrative dashboard. Find Halo’s MAC

address and add it to the router’s list of authorized devices. Refer to the router manufacturer’s instructions for specic steps.

4. Re-enable MAC address ltering.

To change the Wi-Fi network of a lock that has already been activated, Factory Reset the lock then re-activate the lock with the new Wi-Fi network settings:

1. Follow the steps below to perform a Factory Reset to delete the current Wi-Fi settings on the lock. Please note, a Factory Reset will delete all

access codes, smartphone pairings, and lock settings.

2. Be sure to delete the lock from the app and remove the lock from the smartphone’s Bluetooth device list per the steps below.

3. Re-activate your lock with the new Wi-Fi network settings. Follow the steps in the app tutorial for Adding Your First Lock.

1. Delete the lock from the

Kwikset app.

Factory Reset

Factory Reset will delete all Wi-Fi settings, delete user associations,

reset all lock settings including handing, and delete access codes and

event history from the lock. Note: Access codes and event history will

still appear in the app and cloud until the lock is deleted from the app.

Factory Reset should be used when you want to change the

lock owner, you have lost your phone, or you are troubleshooting

on a new installation.

3. Remove the battery pack. 5. After the beeping stops, press and

release the Program button once

more. The LED will ash green and

red, and the auto-handing process

will begin.

Note: It can

take a few

seconds for

the handing

to start.

2. Remove the lock from the

Bluetooth list on your device by

tapping “Forget Device” in the

Bluetooth settings.

4. Press and HOLD the Program button

while reinserting the battery pack.

Keep holding the

button for 30

seconds or until the

lock beeps and the

status LED ashes red.

Then release the

Program button.

6. The latch will retract and extend to

learn the orientation of the door.

This conrms the Factory Reset

has been completed.

The LED will ash green if auto-

handing is successful or red if

auto-handing is unsuccessful.

If the Factory Reset is not

successful, perform the steps again

until the LED ashes green and red.

How do I change my Wi-Fi network settings after I have already

activated my Halo lock?

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User Manual - Page 11