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Symptom Check Remedy
HUB doesn't work properly • Is the HUB plugged in?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Plug in the HUB.
• Connect the LAN cable to the
ETHERNET SWITCH on the back
of the HUB and to your wireless
router.
• Reset the HUB. (Refer to the HUB's
user manual for details.)
• If you experience troubles with
connecting the HUB and product,
try relocating the product so
that the product is closer to the
wireless router or HUB.
Product doesn't work properly • Is the product plugged in?
• Does the product's front LED
indicator remain red 5 minutes
after turning on?
• Plug in the product.
• Check whether the Wi-Fi router
you're using had been certified for
Wi-Fi.
• Unplug the product, plug it back in,
and then reconnect it to the router.
• Reset the product (see page 5).
Click here.
• If used with a HUB
- Make sure the smart device and
the HUB are connected to the
same Wi-Fi network.
- Make sure the HUB's indicator
LED's show that it is working
correctly. (See page 16, item 3.)
Click here.
- If the problem persists, reset the
HUB. (Refer to the HUB's user
manual for details.)
- Unplug, then plug in the HUB.
Then, unplug and plug in the
product.
- If you experience troubles
with connecting the HUB and
product, try relocating the
product so that the product is
closer to the wireless router or
HUB.
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