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Appendix
A
Troubleshooting
Before requesting service, please check the following.
Symptom Check Remedy
The unit will not turn on. • Is the power cord plugged into the
outlet?
• Connect the power cord to the
outlet.
Hub and product is not paired. • When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Make sure the product's front LED
turns from red to blue.
• Reset the HUB. (Refer to the HUB's
user manual for details.)
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
• Reset the product (see page 5).
Click here.
Unplug the product and plug
it in again. Check whether the
LED indicator on the front of the
product is blinking or not.
A function does not work when
the button is pressed.
• Is there static electricity in the air? • Disconnect the power plug and
connect it again.
Sound is not produced. • Is the volume set to minimum? • Connect the product correctly.
• Adjust the volume.
The TV SoundConnect (TV pairing)
failed.
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Confirm TV SoundConnect is set to
On in your TV's menu.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Centre.
• Press and hold the
Source
button for more than 5 seconds
to reset TV SoundConnect and
connect a new TV.
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