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TROUBLESHOOTING
51
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Alexa doesn’t respond
Make sure the Microphone o light is not glowing red. To turn
on the microphone, see page 29.
Make sure Alexa has been set up using the Bose Music app
(see page 24).
NOTE: The soundbar must be set up and connected to your
Wi-Fi network using the Bose Music app.
Connect your mobile device to Wi-Fi.
Make sure you’re in a country where Amazon Alexa is available.
Make sure you are using the most up-to-date version of the
Amazon Alexa app.
Make sure your mobile device is compatible.
Make sure the wake word is enabled (see page 28).
Remove Alexa from the soundbar using the Bose Music app.
Add Alexa again.
Make sure you say the name you assigned in the Bose Music
app. If multiple soundbars have the same name, use the name
assigned in the Alexa app or change the name in the Bose
Music app.
If using Voice4Video:
• Make sure there are no obstructions between the soundbar,
your TV, and/or cable or satellite box.
• Make sure the soundbar is connected using your HDMI cable
(see page 55).
• Make sure you have set up this feature using the Bose Music
app and connected your TV and/or cable or satellite box.
• Make sure you have entered your postal code and service
provider for your cable/satellite box.
Alexa may not support your request. New features are
added periodically.
For additional support, visit:
https://www.amazon.com/usealexahttps://www.amazon.com/usealexa
Soundbar doesn’t connect
to a Bose SoundLink
Bluetooth speaker or
Bose Noise Cancelling
Headphones 700
Make sure that your speaker or headphones are powered on,
within 30 ft (9 m) of the soundbar, and ready to connect to
another device. For more information, refer to your product
owner’s guide.
Soundbar doesn’t
reconnect to a
previously-connected
Bose SoundLink
Bluetooth speaker
On your speaker, use the product controls to cycle through the
product device list until you hear the name for your soundbar.
For product-specific instructions, refer to your speaker
owner’s guide.
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