Loading ...
Loading ...
Loading ...
47
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Sound is coming from
TV speaker
Make sure your HDMI cable is inserted into a port on your TV
labeled ARC (Audio Return Channel). If your TV doesn’t have
an HDMI ARC port, connect to the soundbar using the optical
cable (see page 56).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV HDMI ARC port, make
sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect your HDMI cable from your TV HDMI ARC port and
reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both your HDMI cable
(see page 55) and the optical cable (see page 56).
Poor or distorted audio
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer
to your TV owner’s guide.
If the audio is being played from another device, reduce the
volume of that device.
Adjust the bass level using the Bose Music app
(see page 22).
Power o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is wall mounted, adjust the audio
(see page 14).
Soundbar doesn’t play
audio from the correct
source or selects the
incorrect source after
a delay
Set CEC to Alternate On using the Bose Music app.
Disable CEC on your source. Refer to the source owner’s guide.
Connect to the soundbar using both your HDMI cable
(see page 55) and the optical cable (see page 56).
Loading ...
Loading ...
Loading ...