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46
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or no audio
from soundbar
If the left side of the light bar is glowing solid white, the
soundbar is muted. Press the Mute button A to unmute
the soundbar.
Make sure your mobile device isn’t muted.
Increase the volume on the soundbar (see page 21) or your
mobile device.
Switch to a dierent source (see page 20).
Play audio from a dierent application or audio service.
If the audio is from a Wi-Fi source, reset the router.
Restart your mobile device.
Make sure you’re using a compatible Bluetooth mobile device.
Make sure your HDMI cable is inserted into a port on your TV
labeled HDMI ARC (Audio Return Channel), not a standard
HDMI port. If your TV doesn’t have an HDMI ARC port, connect
the soundbar using the optical cable (see page 56).
If the soundbar is connected to your TV HDMI ARC port, make
sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent
name. Refer to your TV owner’s guide.
Disconnect your HDMI cable from your TV HDMI ARC port and
reconnect it.
Insert the optical cable into a port on your TV labeled Output
or OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and plug them
firmly into a live AC (mains) outlet.
Soundbar doesn’t connect
to bass module or
surround speakers
Make sure the soundbar is up to date (see page 42).
Refer to your bass module or surround speakers owner’s guide
for troubleshooting (see page 40).
Make sure your bass module or surround speakers are
compatible with the soundbar (see page 40).
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and firmly plug
them into the AC (mains) outlet.
No audio from
bass module or
surround speakers
Make sure the soundbar is up to date (see page 42).
Make sure your bass module or surround speakers are
compatible with the soundbar (see page 40).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app
(see page 22).
Switch to a dierent source (see page 20).
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