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45
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:
• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar (see page 35).
• Move the soundbar at least 1 – 3 ft (0.3 – 0.9 m) away from possible interference
(wireless routers, cordless phones, televisions, microwaves, etc.).
• Move the soundbar within the recommended range of your wireless router or
mobile device for proper operation.
• Place the soundbar according to the placement guidelines (see page 13).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
No HDMI ARC or optical
port on your TV
Connect to your TV using an audio converter and separate
audio cable, such as a coaxial, 3.5 mm, or analog audio cable
(not provided). The type of converter and cable you need
depends on the audio output ports available on your TV.
Soundbar doesn’t
power on (light bar
doesn’t pulse when
powered on)
Plug the power cord into a dierent AC (mains) outlet.
Use the remote to power on the soundbar (see page 19).
Unplug the power cords for the soundbar and optional bass
module or surround speakers, wait 30 seconds, and plug them
firmly into a live AC (mains) outlet.
Soundbar doesn’t
power o
The soundbar may be in network standby mode. On the
remote, press the Power button I to wake the soundbar.
Press I again to power o the soundbar.
Remote is inconsistent or
doesn’t work
Replace the battery (see page 42).
Make sure the remote is within operating range (20 ft or 6 m) of
the soundbar.
Make sure there are no obstructions between the remote and
the soundbar.
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