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53
Condition/Problem Things to Check Solution
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
If the above steps do not resolve the problem, contact Cus
tomer Care for further assistance.
Fan will not turn on or will
not turn off
Reset machine Unplug unit from electrical outlet for 5 minutes. Reconnect to
outlet.
Fan will not turn on, but
Console operates
Check for blockage of fan Unplug unit from electrical outlet for 5 minutes. Remove mate
rial from fan. If necessary, detach the Console to help with
removal. Replace the Console if unable to remove blockage.
Unit rocks/does not sit
level
Check leveler adjustment Adjust levelers until machine is level.
Check surface under unit $GMXVWPHQWPD\QRWEHDEOHWRFRPSHQVDWHIRUH[WUHPHO\XQ
even surfaces. Move machine to level area.
Thumping sound when
belt operates
Walking belt Walking belt needs to be used for wear in period. Sound will go
away after the wear in period.
Walking belt not aligned Machine leveling Make sure the machine is level. Refer to the procedure for
leveling the machine in this manual.
Walking belt tension and
alignment
Make sure the walking belt is centered and tension is correct.
Refer to the procedures for adjusting tension and aligning the
belt in this manual.
Motor sounds strained Silicone lubrication on
walking belt
Apply silicone to the inner surface of the walking belt. Refer to
the belt lubrication procedure in this manual.
Hesitation or walking belt
slips when in use
Belt tension Adjust the belt tension at the rear of the machine. Refer to the
procedure for adjusting belt tension in this manual.
Belt stops moving while
in use
Safety key Plug Safety Key into Console. (See Emergency Stop Proce
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Motor overload Unit may be overloaded and draw too much current, which
causes power to turn off to protect motor. Refer to maintenance
schedule for belt lubrication. Make sure the walking belt tension
is correct, and start unit again.
If the above steps do not resolve the problem, contact Cus
tomer Care for further assistance.
Console continuously
cycles through program
screens
Console is in demonstra
tion mode
Hold down the PAUSE/STOP button and Decrease button
together for 3 seconds.
Workout results will not
sync with Bluetooth
®
en
abled device
Current console mode Machine must be in Idle Mode to sync. Push the PAUSE/STOP
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Total time of workout A workout must be longer than 1 minute to be saved and
posted by the Console.
Fitness machine Unplug unit from electrical outlet for 5 minutes. Reconnect to
outlet.
Bluetooth
®
enabled device Consult your device to be sure that the Bluetooth
®
wireless
feature has been enabled on it.
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