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18
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES AND SOLUTIONS
The flame has been
blown out by a draft
or extinguished by a spill
The auto-reignition feature will recognise this.
The ignitors will spark and attempt to relight the burner.
If the burner fails to relight, turn the burner off, then
wait for at least 1 minute before attempting to relight.
This is to allow for any small amount of gas that may
have escaped to disperse.
The flame goes out at
low settings
The gas supply pressure may be low. Check this with
your service person or installer.
If you use bottled gas, this may indicate you are getting
near the end of the bottle
The flames are yellow
or yellow-tipped rather than
blue
Burner parts (especially the flame ports) may be
clogged or wet. Check that they are clean and dry.
The cooktop may have been connected to the
wrong type of gas or the gas pressure is not correct.
Contact Customer Care and do not use your cooktop
until it has been checked by a qualified technician.
The flame pattern is uneven
around the burner
Burner parts (especially the flame ports) may be clogged
or wet. Check that they are clean and dry. After cleaning,
check that there is flame coming out of each port.
Burner parts may not have been replaced correctly.
Check the assembly and make sure the burner cap
and/or ring is sitting flat on the flame spreader.
See ‘Care and cleaning’ for illustrations.
The flames are too
large, or too small
The cooktop may have been connected to the wrong
type of gas. Contact Customer Care and do not use
your cooktop until it has been checked by a qualified
technician.
The flames are noisy
The flames lift away
from the burner
Burner cap
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