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customerservice@puraflame.com call: 844-377-5786
17
motor is not in right position.
b. If not, please contact service team for help.
5. The heater does not come back even the room is already cold.
Turn the thermostat to 9 to see if the heater will work continuously, if yes, the
sensor is malfunction, if not, please contact service team for help.
6. The flame does not show up or flicker or a noise when turn it on.
Please contact service team for a checking instruction of the flame LED board
connecter, flame motor and spindle.
7. There is a black tie inside the unit or there is a small spot on the glass.
Please contact service team for an instruction of removing the glass.
8. The front trim is out of shape, the remote is missed or the log is broken.
Please contact service team for a replacement and instruction.
9. SCHEMATIC DIAGRAM
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