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customerservic[email protected] call: 844-377-5786
8. TROUBLESHOOTING GUIDE
1. The remote does not work and the new unit we just got cannot be turned on.
1) Make sure the main power switch on the top right behind the fence is on.
2) There would be a long beep when the main power switch is turned on.
3) If there is no beep, the connecters on the PCB board might be loosen,
please contact service team for a checking instruction.
4) If there is a beep and the control panel can be used but the remote is not
working, the remote is not working either close or far, please contact
service team for help.
2. My old unit no longer works, it cannot power on.
1) Check the power cord to see if it is well.
2) If the power cord is fine, check the wires behind the rocker switch to see if
they are burned.
3) If the wires are well, too, the PCB board might be broken and need to be
replaced. Please contact service team for a replacement and instruction.
3. The heater does not work, it turns on for several seconds then shuts off itself.
1) New product:
a. Turn the thermostat to 9 to see if the heater will work continuously.
b. If not, unplug the unit for a whole night.
c. If still not, contact service team for a checking instruction, the fan
assembly should be checked.
2) Product has been used for some time:
a. Open the top panel to check if the fan can move smoothly or the heater
motor is well connected.
b. If yes, pull off the CN3 connecter plugged on the PCB board. If the
heater works, the button panel should be replaced.
c. If the heater still does not work after unplugging the CN3 connecter,
please contact service team for a further solution.
4. There is no air coming out when turn the heater on.
1) New product:
a. Confirm if the air outlet feels warm or there is something getting red
inside when the heater is turned on. If yes, the fan is stuck or the heat
motor is not in right position.
b. If not, check the heater connecters on PCB board. Unplug and replug all
connecters to see if the heater will work.
2) Product has been used for some time:
a. Confirm if the air outlet feels warm or there is something getting red
inside when the heater is turned on. If yes, the fan is stuck or the heat
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