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64
TROUBLESHOOTING
Door does not
open.
The door cannot be opened for safety reasons once the
appliance starts.
• This is normal. You can safely open the door after
H
turns
off.
Appliance is not
filling properly.
Inlet filter clogged.
• Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked.
• Check that inlet hoses are not kinked or clogged.
Insufficient water supply.
• Make sure that both hot and cold water taps are turned on
all the way.
Hot and cold supply hoses are reversed.
• Check supply hose connections.
Appliance does
not drain water.
Kinked drain hose.
• Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
• Make sure that the drain hose is no higher than 1.2 m above
the bottom of the appliance.
Detergent is not
dispensed
completely or not
dispensed at all.
Too much detergent is used.
• Follow the guidelines provided by the detergent
manufacturer.
Drain Pump Filter may be blocked.
• Clean the Drain filter.
Cycle time is
longer than usual.
The load is too small.
• Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
• Always try to wash articles with similar weight in order to
allow the appliance to evenly distribute the weight of the
load for spinning.
The load is out of balance.
• Manually redistribute the load if articles have become
tangled.
Symptoms Possible Cause & Solution
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