1. Attention Before Placing an Order
Network Requirements: Please make sure the camera is installed within Wi-Fi distance and
the Wi-Fi must be 2.4Ghz, OTHERWISE please don’t purchase it. (DO NOT support Xfinity
hotspots)
---All wireless routers can provide 2.4Ghz Wi-Fi. However, some of them are set to provide
5Ghz Wi-Fi or 2.4Ghz & 5Ghz dual band Wi-Fi. This camera requires 2.4Ghz single band Wi-
Fi to work.
If you can find 5Ghz wireless option in your router settings (refer to the 15th question in this
manual), please disable it and enable the 2.4Ghz wireless option. If there is no 5Ghz wireless
option, that means your Wi-Fi is already 2.4Ghz.
* If you don't know how to set up your router for 2.4Ghz Wi-Fi or don't want to use 2.4g Wi-
Fi, to save your time, please don’t purchase this camera.
2. Is there any video tutorial for this camera?
The Link of the video tutorials as below:
https://www.youtube.com/playlist?list=PL6oig7R77TpunNTuJdRbBDfNQvVXIjkEv
You can also scan the QR code to reach the video tutorials.
3. What should I do if I encounter a problem?
Please don’t hesitate to contact us with your Amazon Order ID and the problem details so
that we could help you more efficiently. This is the most effective way to get help, and most
problems can be solved through communication.
All buyer messages will be replied within 18 or even 6 hours. Please don’t worry. Your rights
will be protected.
Our Service Email: longmwon@outlook.com
Note:
This camera is quite easy to use, and we provide the most-detailed user guide as below to
show you how to use this product. The Answer to FAQ could also be found in this manual.
4. My Wi-Fi is 2.4g band. Why can’ t I connect the camera to the Wi-Fi?
Either your network configuration does not meet the requirements, or the camera is not yet
ready.
a. For network configuration, in addition to requiring the network to be 2.4g, please make
sure both the Wi-Fi name and password don’t contain special character (e.g. & *)
b. For the camera, please make sure the camera is installed within Wi-Fi distance and powered
on. Besides, the red led on the camera should blink, then you can connect the camera to the
network. If the light does not blink after the camera is turned on for 1 minute, please reset
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