Use & Care Guide
Manual de Uso y Cuidado
Model/Modelo: DU2012
Bagless Upright Vacuum
Cleaner
Aspiradora vertical sin bolsa
www.kenmore.com
Kenmore and the Kenmore logo are registered
trademarks of KCD IP, LLC and/or Transform SR
Brands LLC and are used under license.
Vacuum Cleaner Help Line:
1-877-531-7321
8:00am-5:00pm EST, M-F
- 2 -
Before Using Your New Vacuum Cleaner ........................................................................2
Packing List .....................................................................................................................2
Important Safety Instructions ........................................................................................3-4
Kenmore Vacuum Cleaner Warranty ...............................................................................5
Parts and Features ...........................................................................................................6
Assembly Instructions ...................................................................................................7-8
Operating Instructions .................................................................................................9-13
Performance/Safety Features .........................................................................................14
Vacuum Maintenance and Care .................................................................................15-22
Troubleshooting ........................................................................................................23-24
TABLE OF CONTENTS
PACKING LIST
Your KENMORE VACUUM CLEANER is packaged with the following parts and components
assembled separately in the carton:
1 Upright Vacuum Cleaner
1 Combination Tool
1 Upholstery Tool
1 Extension Wand
1 Flexible Hose
1 Handle
1 Screw Bolt
1 Use & Care Guide
Read this Use & Care Guide. It will help you assemble and operate your new Kenmore
vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner
Help Line at 1-877-531-7321. You will need the complete model and serial numbers when
requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial
Number Plate. Use the space below to record the model number and serial number of your
new Kenmore vacuum cleaner.
Model No.____________________________________________
Serial No. ____________________________________________
Date of Purchase ______________________________________
Keep this book and your sales check (receipt) in a safe place for future reference.
BEFORE USING YOUR NEW VACUUM CLEANER
- 3 -
WARNING!
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons
or damage when using your vacuum cleaner, follow basic safety precautions including the
following:
IMPORTANT SAFETY INSTRUCTIONS
• Use your vacuum cleaner only as
described in this Use & Care Guide.
Use only manufacturer’s recommended
attachments.
• Disconnect electrical supply before
servicing or cleaning out the brush area.
Failure to do so could result in the brush
unexpectedly starting, causing personal
injury from moving parts.
• Do not leave vacuum cleaner when
plugged in. Unplug from outlet when
not in use and before performing
maintenance.
• To reduce the risk of electrical shock - Do
not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close
attention is necessary when used by or
near children.
• Do not use with a damaged cord or plug.
If vacuum cleaner is not working as it
should, has been dropped, damaged,
left outdoors, or dropped in water, call
1-877-531-7321 for assistance.
• Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run vacuum cleaner over cord. Keep
cord away from heated surfaces.
• Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner
with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked;
keep free of dust, lint, hair, and anything
Read all instructions in this guide before assembling or using your vacuum cleaner.
that may reduce air flow.
• Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not put on chairs, tables, etc. Keep on
floor.
• Do not use vacuum cleaner to pick
up flammable or combustible liquids
(gasoline, cleaning fluid, perfumes,
etc.), or use in areas where they may be
present. The fumes from these substances
can create a fire hazard or explosion.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
• Do not use vacuum cleaner without dust
cup and/or filters in place.
• Always clean the dust cup after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products
clog the filters, reduce airflow and can
cause damage to the vacuum cleaner.
Failure to clean the dust cup could cause
permanent damage to the vacuum
cleaner.
• Do not use the vacuum cleaner to pick
up sharp hard objects, small toys, pins,
paper clips, etc. They may damage the
vacuum cleaner or dust cup.
• You are responsible for making sure
that your vacuum cleaner is not used by
anyone unable to operate it properly.
- 4 -
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum
cleaner is intended for Household use. Read this Use & Care Guide carefully for important
use and safety information. This guide contains safety statements under warning and caution
symbols.
WARNING!
This product contains a chemical know to the state of California to cause cancer and birth
defects or other reproductive harm.
- 5 -
KENMORE VACUUM CLEANER WARRANTY
If product is purchased at a Sears, Kmart or Sears Hometown retailer:
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale, this product is warranted against defects in
material or workmanship when it is assembled, operated and maintained according to all
supplied instructions.
WITH PROOF OF SALE, a defective appliance will be replaced free of charge.
For warranty coverage details to obtain free replacement, visit the web page:
www.kenmore.com/warranty
This warranty does not cover filters or belts, which are expendable parts that can wear
out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Transform SR Brands Management LLC, Hoffman Estates, IL 60179
If product is purchased from other than a Sears, Kmart or Sears Hometown retailer:
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material
or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to: Cleva
North America, Inc., 1-877-531-7321
This warranty does not cover filters or belts, which are expendable parts that can wear
out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Cleva North America, Inc., Greenville SC 29607
- 6 -
PARTS AND FEATURES
It is important to know your vacuum cleaner’s parts and features to assure its proper and
safe use. Review these before using your vacuum cleaner.
To order a replacement part,
call 1-844-202-9924.
REPLACEMENT PARTS
Item Part No.
Foam Filter 561055105
Felt Filter 561055106
HEPA Media Exhaust Filter 561055118
Belt KC28SEDCZ000
3-in-1 Combination Tool 561055134
Upholstery Tool 561055176
Extension Wand 561055128
Flexible Hose 561055129
Screw Bolt 561055131
Handle
Dust Cup
Release Button
Carrying
Handle
Dust Cup Lid
Release Button
Dust Cup
On/Off
Switch
Upholstery
Tool
Lower Hose
Storage
Motorized
Nozzle
Brushroll
Indicator
Light
Lower Cord
Hook
Extension
Wand
Power
Cord
Upper
Cord Hook
Upper
Hose
Storage
Flexible
Hose
3-in-1
Combination
Tool
Connection
Hose
Exhaust Filter Cover
(HEPA Media
Exhaust Filter Inside)
- 7 -
1. Insert the handle into the main body and
secure with one screw bolt provided.
NOTE:
Tighten the screw bolt with a
screwdriver or a coin. Ensure that the screw
bolt is secured.
2. Insert the larger end of the extension
wand into the top of the connection hose
through the bracket until the wand is
fully seated on the post.
Ⅰ
Ⅱ
Ⅲ
Ⅳ
3. Insert the end of the flexible hose into
the main body by aligning marks as
shown in UNLOCKED (for cleaning).
Rotate the hose until marks align as
shown in LOCKED (for use). Then run the
flexible hose over the lower hose storage
and the upper hose storage. Insert the
other end onto the top of the extension
wand.
Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to
verify that you have received all the components of your new Kenmore Bagless Upright
Vacuum Cleaner.
Please pay special attention to these hazard alert boxes, and follow any
instructions given.
WARNING
statements alert you to such hazards as fire,
electric shock, burns and personal injury.
CAUTION
statements alert you to
such hazards as personal injury and/or property damage.
ASSEMBLY INSTRUCTIONS
- 8 -
5. Make sure the upper and lower cord
hooks are in the proper position as
shown. Wrap the power cord loosely
around the upper and lower cord hooks.
NOTE:
Make sure to wrap the power
cord around the upper cord hook first, and
then around the lower cord hook to avoid
damaging the power cord.
WARNING
Electrical Shock and Personal Injury
Hazard.
Wrapping the cord too tightly with
excessive stress on the cord may cause
cord damage. A damaged cord is an
electrical shock hazard and could cause
personal injury or damage.
ASSEMBLY INSTRUCTIONS
Upper Cord
Hook
Lower Cord
Hook
6. Lock power cord plug onto the power
cord.
Power Cord Plug
Power Cord
4. Insert the combination tool onto the
accessory storage post located on the
back of the main body.
1. Turn the upper cord hook to either side
to release the power cord.
- 9 -
CAUTION
Moving parts! To reduce the risk of personal injury, DO
NOT touch the brushroll when vacuum is on. Contacting the
brushroll while it is rotating can cut, bruise or cause other
injuries. Always turn off before servicing. Use caution when
operating near children or pets.
OPERATING INSTRUCTIONS
POWER CORD - RELEASE & USE
Upper Cord Hook
Upper Locking Notch
WARNING
To reduce the risk of electric shock, this
appliance has a polarized plug (one
blade is wider than the other). This plug
will fit in a polarized outlet only one
way. If the plug does not fit fully in the
outlet, reverse the plug. If it still does
not fit, contact a qualified electrician to
install the proper outlet. Do not change
the plug in any way.
2. Detach the power cord plug from the
power cord.
3. Be sure the power cord is locked into
the upper locking notch as shown. This
will help manage the power cord when
operating the vacuum cleaner.
UPRIGHT MODE
NOTE:
Make sure the vacuum cleaner
is completely assembled and the dust cup
is empty before using. Do not operate
vacuum cleaner without filters in place.
1. Release the handle by placing foot on
the nozzle and pull back to change
handle position.
2. Turn on the vacuum cleaner by pressing
the On/Off switch to the “I” position
for cleaning bare floors and small area
rugs.
NOTE:
The brushroll does not rotate
when the vacuum cleaner is in the “I”
position.
- 10 -
POWER CORD - RELEASE & USE
OPERATION MODES
On/Off Switch
WARNING
Personal Injury and Product Damage
Hazard
· When any abnormality/failure occurs,
stop using the product immediately and
disconnect the power plug.
· DO NOT use outlets above counters.
Damage from cord to items in
surrounding area could occur.
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly puts stress
on the cord and can cause cord damage.
A damaged cord is an electrical shock
hazard and could cause personal injury
or damage
4. Plug the power cord plug into an outlet
located near the floor.
5. Press the On/Off switch to turn the
vacuum cleaner on.
6. Once you have completed vacuuming,
press the On/Off switch; unplug the
power cord plug from the outlet.
7. To restore power cord after use, turn the
upper cord hook to the upright position.
Then wrap cord loosely around cord
hooks.
4. Once you have completed vacuuming,
switch to the “O” position and unplug
the power cord from the power outlet.
NOTE:
Select the right mode when
using this vacuum cleaner. Do not press the
switch to the “II” position when cleaning
the bare floor, otherwise it will damage the
floor.
BRUSHROLL INDICATOR LIGHT
ABOVE FLOOR MODE
1. Place the vacuum cleaner in the upright
locked position.
2. Pull up to release the flexible hose for
above floor cleaning.
3. Choose the desired extension wand/
attachments and insert it into the flexible
hose.
4. Turn on the vacuum cleaner by pressing
the switch to the “I” position.
5. Once you have completed vacuuming,
switch to the “O” position and unplug
the power cord from the power outlet.
3. Press the switch to the “II” position for
cleaning carpets or rugs.
NOTE:
The brushroll rotates when the
vacuum cleaner is in the “II” position.
- 11 -
OPERATION MODES
CAUTION
Do not allow the vacuum cleaner to
remain in one spot for any length of time
when the brushroll is turning. Damage
to carpet may occur.
Light Color
Status
Green, Continuous
The brushroll is spinning
and working as it should.
Red, Continuous
There is a jam in the
brushroll area. Turn off and
unplug the vacuum, and
remove any blockages in
the nozzle.
No Light The brushroll is off.
Brushroll Status
Indicator
Ⅱ
Ⅰ
Ⅲ
Extension
Wand
3-in-1
Combination
Tool
Upholstery
Tool
3-IN-1 COMBINATION TOOL
The 3-in-1 combination tool can be
attached to the end of the flexible hose
and the extension wand. Slide the collar of
the tool over the open end of the hose or
wand.
Use the 3-in-1 combination tool in crevice
tool mode for cleaning in tight spaces such
as furniture, between cushions, and stairs.
See ATTACHMENT USE TABLE (page 13).
Set the combination tool in dusting brush
mode by pressing the release button and
sliding the dusting brush side of the brush
tool to the end of the combination tool.
Use in dusting brush mode for cleaning
loose surfaces such as drapes. See
ATTACHMENT USE TABLE (page 13).
Press the release button to remove the
brush tool. Set the combination tool in
upholstery brush mode as shown. Use
in upholstery brush mode for cleaning
fabric surfaces such as fabric sofa. See
ATTACHMENT USE TABLE (page 13).
To return the combination tool to crevice
tool mode, press the release button and
slide the brush tool down the combination
tool.
UPHOLSTERY TOOL
The upholstery tool can be attached to the
end of the flexible hose and the extension
wand. Slide the collar of the tool over the
open end of the hose or wand.
- 12 -
OPERATION MODES
ATTACHMENTS
CAUTION
When using attachments, be careful not
to over extend the flexible hose when
reaching. Trying to reach beyond the
hose stretch capability could cause the
vacuum cleaner to tip over.
CAUTION
DO NOT pull the vacuum cleaner
around the room by the hose. Property
damage or personal injury could result.
Dusting
Brush
Upholstery
Brush
Release
Button
*Always clean attachments before using on fabrics.
Use the upholstery tool for cleaning fabric
surfaces such as fabric sofa and bedsheets.
See ATTACHMENT USE TABLE (page 13)
- 13 -
ATTACHMENTS
ATTACHMENT USE TABLE
= Applicable
ATTACHMENT
CREVICE TOOL
DUSTING BRUSH
UPHOLSTERY BRUSH
UPHOLSTERY TOOL
Between
Furniture*
Cushions*
Drapes* Stairs Baseboards
Carpet Bare
CLEANING AREA
CAUTION
Use attachments when the vacuum
cleaner is upright.
PERFORMANCE/SAFETY FEATURES
THERMAL PROTECTOR
This vacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner suction motor.
If a clog prevents the normal flow of air to
the motor, the thermal protector turns the
motor off automatically. This allows the
motor to cool in order to prevent possible
damage to the vacuum cleaner.
To reset thermal protector:
Turn the
vacuum cleaner off and unplug the power
cord from the outlet to allow the vacuum
cleaner to cool and the thermal protectors
to reset.
Check for and remove clogs, and
empty dust cup if necessary. Also check
and replace any clogged filters. Wait
approximately 50 minutes before restarting
vacuum cleaner.
BRUSHROLL RESET
The brushroll has built-in protection against
motor damage should the brushroll jam.
If the brushroll slows down or stops, the
brushroll overload protector shuts off the
brushroll motor and the brushroll status
indicator emits red light. The vacuum
cleaner suction motor will continue to run.
SUCTION CONTROL
The suction control allows you to change
the vacuum cleaner suction for different
fabric and carpet weight.
To correct problem:
Turn off and unplug
the vacuum cleaner, remove obstruction,
then turn on the vacuum cleaner.
NOTE:
Once the brushroll motor shuts
down, clear jam from the brushroll before
resetting.
If the problem persists, contact the vacuum
cleaner help line for assistance.
· Rotate to “+” to increase suction on bare
floors.
· Rotate to “ ” to reduce suction and
increase maneuverability on carpets.
- 14 -
CAUTION
Always return the vacuum cleaner to
the upright position before using the
hose and attachments. Failure to do
so may result in overheating of the
brushroll motor and can cause the
thermal protectors to trip.
Increase
Suction
Decrease
Suction
Brushroll Status
Indicator
1. Turn off and unplug vacuum cleaner. DO
NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static
electricity and dust build-up, wipe outer
surface with a clean, soft cloth that has
been dipped in a solution of mild liquid
detergent and water, then wrung dry.
Wipe dry after cleaning.
NOTE:
Wash attachments in warm
soapy water, rinse and air dry. Do not
clean in dishwasher.
1. Replace flexible hose and attachments
in storage position if necessary (see
page 7 & 8).
2. Gather the cord and wrap it loosely
around the upper and lower cord hooks.
Lock plug retainer onto the power cord.
3. Store the vacuum cleaner in a dry,
indoor area, on the floor with the handle
locked in the upright position.
- 15 -
Always follow all safety precautions when performing maintenance to the vacuum cleaner.
VACUUM MAINTENANCE AND CARE
WARNING
Electrical Shock and Personal Injury Hazard
Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to
do so could result in electrical shock or personal injury from vacuum cleaner suddenly
starting.
CLEANING EXTERIOR AND ATTACHMENTS
VACUUM CLEANER STORAGE
CAUTION
Do not use attachments if they are wet.
Attachments used in dirty areas, such as
under a refrigerator, should not be used
on other surfaces until they are washed.
They could leave marks.
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly puts stress
on the cord and can cause cord damage.
A damaged cord is an electrical shock
hazard and could cause personal injury
or damage.
NOTE:
For best performance, empty
dust cup after every use. Never operate
vacuum cleaner without dust cup and
filters in place.
1. Slide the dust cup release button to
remove the dust cup from the main body.
2. Remove any clogs that might be located
in the suction port.
3. Position dust cup area of vacuum over
a waste receptacle. Press down on the
dust release button to open dust cup lid
and allow contents to drop into waste
receptacle.
4. Shake the dust cup to release any debris
that might hang in the pre-filter.
5. Reinstall and insert the dust cup into the
slots on the bottom of the main body,
then press the dust cup into locked slot
and click into place.
- 16 -
EMPTYING DUST CUP
WARNING
Always unplug power cord from
electrical outlet before performing any
service on vacuum cleaner.
Ⅰ
Ⅰ
Ⅱ
Ⅱ
Suction Port
Dust Cup
Dust Cup
Release
Button
Dust Release
Button
The pre-filter is located inside the dust
cup. Clean the pre-filter as needed to
optimize suction power. If suction remains
weak after tapping the pre-filter clean,
it will be necessary to wash it to clean
off accumulated dust or hair. It is also
recommended to wash the pre-filter every
three months. See wash instructions in the
NOTE to step 4.
1. Remove the dust cup as outlined in the
EMPTYING DUST CUP (page 16).
NOTE:
Make sure dust cup is free of
debris before opening.
2. Press the dust cup lid release button, and
open the lid.
3. Grasp pre-filter and rotate
counterclockwise as shown to remove.
4. Clean pre-filter by gently tapping over a
trash container. Tap on several sides to
ensure best cleaning.
NOTE:
If necessary, rinse with cold
water only, DO NOT use detergent or
soap. Allow parts to dry 24 hours before
putting back into vacuum cleaner.
DO NOT wash in the dishwasher.
DO NOT install damp.
5. Place the pre-filter back into the
dust cup. Grasp pre-filter and rotate
clockwise to lock into place.
6. Reinstall the dust cup into the main
body. See installation instructions in the
EMPTYING DUST CUP (page 16).
- 17 -
PRE-FILTER CLEANING
Dust Cup
Lid Release
Button
It is recommended to clean the foam and
felt filters with cold water every three
months.
NOTE:
When the cleaning of filters no
longer restores vacuum cleaner suction
to full power, or the filters are worn or
broken, replace the filters. To purchase
filters, call 1-844-202-9924.
Regularly clean and replace the filters to
keep the vacuum's suction power optimal.
1. Remove the dust cup as outlined in the
EMPTYING DUST CUP (page 16).
2. Remove the foam and felt filters
3. Wash with cold water only, DO NOT
use detergent or soap. Squeeze by hand
and allow to air dry. Allow all filters to
dry 24 hours before putting back into
vacuum cleaner.
NOTE:
DO NOT operate without foam
and felt filters installed.
DO NOT wash in the dishwasher.
DO NOT install foam and felt filters if
damp.
4. Replace foam and felt filters into the
vacuum cleaner.
5. Reinstall the dust cup. See EMPTYING
DUST CUP (page 16).
- 18 -
FOAM AND FELT FILTERS CLEANING
Foam Filter
Felt Filter
It is recommended to clean the HEPA
media exhaust filter with cold water every
year.
NOTE:
When the cleaning of the filter
no longer restores vacuum cleaner suction
to full power, or the filter is worn or broken,
replace the exhaust filter. To purchase the
exhaust filter, call 1-844-202-9924.
1. Remove the exhaust filter cover by
pressing the release tab at the bottom of
the cover.
2. Remove the HEPA media exhaust filter
from vacuum cleaner.
3. Wash with cold water only, DO NOT
use detergent or soap. Allow to air dry.
Allow parts to dry 24 hours before
putting back into vacuum cleaner.
NOTE:
DO NOT operate without
exhaust filter installed.
DO NOT wash in the dishwasher.
DO NOT install the filter if damp.
4. Replace the HEPA media exhaust filter
into the vacuum cleaner.
5. Insert the exhaust filter cover tabs into
the upper slots and lock the filter cover
into place by pressing the lower part of
the cover until a click is heard.
- 19 -
HEPA MEDIA EXHAUST FILTER CLEANING
Ⅰ
Ⅰ
Ⅱ
Ⅱ
Release Tab
HEPA Media
Exhaust Filter
Slots
Tabs
Replace belt whenever a burning rubber
smell caused by excessive slippage occurs.
1. Lay the vacuum cleaner on floor with the
bottom up and motorized nozzle flat.
2. Use a coin to release the lower plate by
rotating the three lower plate latches
counterclockwise to the UNLOCK
position. Lift off the lower plate.
3. Remove the brushroll by carefully lifting
it out.
4. Remove the worn or broken belt.
5. Use scissors to remove any entangled
hair around the brushroll. Clean any
debris from the motorized nozzle.
6. Loop new belt around the motor shaft
and brushroll.
7. Reinstall the brushroll back into nozzle
by placing end caps into slots. First
align the end cap of non-belt side of
the brushroll with the slot and insert it
into place. Then press down the end cap
of the belt side firmly into the slot until
a click is heard. Check the brushroll to
ensure it rotates smoothly.
- 20 -
BELT CHANGING
WARNING
Always unplug power cord from
electrical outlet before performing
maintenance to the vacuum cleaner.
CAUTION
Motor shaft may be hot.
Ⅰ
Ⅰ
Ⅱ
Ⅱ
Lower
Plate
Latches
Brushroll
Motor Shaft
Belt
Belt
Slot
End Cap
Brushroll
9. Press the lower plate onto nozzle until
a click is heard and secure by rotating
the lower plate latches clockwise to the
LOCK position.
To maintain efficient cleaning, the brushroll
must be kept free of carpet fiber, string,
or hair build-up. After every 7 to 10 uses
or when the brushroll is jammed, unplug
and turn vacuum cleaner over and check
brushroll for fiber and hair build-up. Use
scissors to remove any build-up entangled
around the brushroll.
8. Reinstall the lower plate by aligning tabs
on front edge of lower plate with slots in
the nozzle, inserting the tabs into place,
and then rotating the lower plate to
installed position.
- 21 -
Tabs
Slots
BELT CHANGING
BRUSHROLL CLEANING
WARNING
Always unplug the power cord from
an electrical outlet before performing
maintenance to the vacuum cleaner.
Latches
CHECKING FLEXIBLE HOSE FOR CLOGS
If there is noticeable abnormal noise when
using the vacuum or the suction power
suddenly drops, it is necessary to check
the flexible hose for clogs.
Frequently check air path to make sure it is
free of obstructions.
1. Remove attachments from the wand end
of flexible hose.
2. Remove the flexible hose end from the
main body by rotating the hose until
marks align as shown in UNLOCKED (for
cleaning).
3. Remove hose end, check and remove
any clogs in the flexible hose.
4. Reinstall the flexible hose to the vacuum
cleaner. See ASSEMBLY INSTRUCTIONS
(page 7 & 8).
2. Check and remove any clogs in the hose.
3. Press the release tab, and reinsert the
connection hose to the vacuum cleaner
until a click is heard.
CHECKING CONNECTION HOSE FOR
CLOGS
1. Press the release tab on hose cuff, and
pull the connection hose away from the
main body.
- 22 -
REMOVING CLOGS
Ⅰ
Ⅰ
Ⅱ
Ⅱ
Release Tab
PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum cleaner
will not run.
Unplugged at wall outlet.
Plug in firmly, press the On/Off switch to “I”
or “II” position.
The On/Off switch is not pressed
to start the vacuum cleaner.
Press the On/Off switch to “I” or “II”
position.
The vacuum body is overheated.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
The motor is damaged. Call 1-877-531-7321 for assistance.
Defective wall outlet.
Check with a good appliance or lamp. Be
sure the power cord plug is fully plugged
into a good wall outlet.
Poor job of dirt
pick-up.
Full or clogged dust cup. Empty the dust cup (page 16).
Filters need cleaning.
Follow filter cleaning instructions on page
17-19.
The brushroll or belt is worn or
broken.
Replace the brushroll or belt. To purchase
parts, call 1-844-202-9924.
The flexible hose is worn.
Replace the hose. To purchase parts, call
1-844-202-9924.
The connection hose is worn. Call 1-877-531-7321 for assistance.
The foam and felt filters are dirty
or worn.
Clean the foam and felt filters. Replace if
they are worn or broken. Follow instructions
on page 18.
There is a clog in the flexible hose
or connection hose of the vacuum
cleaner.
Check and remove all clogs. Follow
instructions on page 22.
Dust cup is not installed well.
Check dust cup for correct installation and
ensure it is snapped firmly in place.
The hose or attachments are not
installed well.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
- 23 -
Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
Suction control is in open position.
Adjust the suction control to increase suction.
Follow instructions on page 14.
Dust escapes
from the vacuum.
HEPA media exhaust filter is
damaged and needs to be
replaced.
Replace the exhaust filter. To purchase parts,
call 1-844-202-9924.
Dust cup is installed incorrectly.
Position dust cup correctly and snap firmly in
place.
HEPA media exhaust filter is
installed incorrectly.
Check exhaust filter for correct installation.
Follow instructions on page 19.
Brushroll does
not turn.
Brushroll is jammed.
Remove obstruction. Follow instructions on
page 20.
Brushroll is not installed well.
Remove brushroll and reinstall following
instructions on page 20.
The belt is worn or broken.
Replace the belt. To purchase parts, call
1-844-202-9924.
The belt is not routed correctly. Check the belt routing on page 20.
Fault in the brushroll motor or PCB
section of the motorized nozzle.
Call 1-877-531-7321 for assistance.
Airflow restricted
with attachments
in use; sound
changes.
Attachments use restricts air flow.
Check attachments for fuzz, lint, pet hair or
other debris.
New carpet fuzz clogged air path.
Check for and remove any clogs and clean
the hose.
HEPA media exhaust filter is
installed incorrectly.
Check exhaust filter and the exhaust filter
cover for correct installation. Ensure the filter
cover is snapped firmly in place.
Vacuum turns off
on its own.
Thermal protector is activated.
Turn the vacuum cleaner off and unplug
it. Allow the vacuum cleaner to cool for a
minimum of 50 minutes. Plug in vacuum and
turn it on.
The power cord plug is loose from
the outlet when using the vacuum.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
The motor is damaged. Call 1-877-531-7321 for assistance.
Brushroll status
indicator light
emits red.
There is a jam in the brushroll
area.
Turn off and unplug the vacuum, and remove
any blockages in the nozzle. See page 14.
Fault in the brushroll motor or PCB
section of the motorized nozzle.
Call 1-877-531-7321 for assistance.
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TROUBLESHOOTING
