Use & Care Guide
Manual de Uso y Cuidado
Manuel d'entretien et d'utilisation
Model/Modelo/Modèle: BC2005
400 Series
Canister Vacuum Cleaner
Aspiradora con tanque
Aspirateur-traîneau
www.kenmorefloorcare.com
Kenmore and the Kenmore logo are registered
trademarks of KCD IP, LLC and/or Transform SR
Brands LLC and are used under license.
Vacuum Cleaner Help Line:
1-877-531-7321 (US) / 1-844-608-3081 (CA)
8:00am - 5:00pm EST, M-F
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SECTION PAGE
Before Using Your New Vacuum Cleaner ........................................................................ 2
Kenmore Vacuum Cleaner Warranty ............................................................................... 3
Important Safety Instructions ........................................................................................ 4-5
Parts and Features ........................................................................................................6-8
Assembly Instructions ................................................................................................. 9-10
Operating Instructions ............................................................................................... 10-15
Performance/Safety Features .........................................................................................16
Canister Care .............................................................................................................17-21
Troubleshooting ........................................................................................................ 22-23
Requesting Assistance or Service .......................................................................Back page
TABLE OF CONTENTS
PACKING LIST
Your KENMORE VACUUM CLEANER is packaged with the following parts and components
assembled separately in the carton:
• Canister Vacuum Cleaner
• Floor Nozzle
• Handle & Hose Assembly
• Telescoping Wand
Read this Use & Care Guide. It will help you assemble and operate your new Kenmore
vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner
Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model
and serial numbers when requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial
Number Plate. Use the space below to record the model number and serial number of your
new Kenmore vacuum cleaner.
Model No.____________________________________________
Serial No. ____________________________________________
Date of Purchase ______________________________________
Keep this book and your sales check (receipt) in a safe place for future reference.
BEFORE USING YOUR NEW VACUUM CLEANER
• Bare Floor Tool
• 3-in-1 Combination Tool
• Dust Bag (2-pack)
• Use & Care Guide
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KENMORE VACUUM CLEANER WARRANTY
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material
or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to: Cleva
North America, Inc., 1-877-531-7321 (US) / 1-844-608-3081 (CA).
This warranty does not cover filters or belts, which are expendable parts that can wear
out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Cleva North America, Inc., Greenville SC 29607
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WARNING!
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons
or damage when using your vacuum cleaner, follow basic safety precautions including the
following:
IMPORTANT SAFETY INSTRUCTIONS
• Use your vacuum cleaner only as
described in this guide. Use only
with manufacturer’s recommended
attachments.
• Do not leave vacuum cleaner when
plugged in. Unplug from outlet when
not in use and before performing
maintenance.
• To reduce the risk of electrical shock –
Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close
attention is necessary when used by or
near children.
• Do not use with a damaged cord or plug.
If vacuum cleaner is not working as it
should, has been dropped, damaged,
left outdoors, or dropped in water,
immediately discontinue use and call
1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
• Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run vacuum cleaner over cord. Keep
cord away from heated surfaces.
• Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner
with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked;
keep free of dust, lint, hair, and anything
that may reduce air flow.
• Keep hair, loose clothing, fingers, and all
parts of body away from openings and
Read all instructions in this guide before assembling or using your vacuum cleaner.
moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not put on chairs, tables, etc. Keep on
floor.
• Do not use vacuum cleaner to pick
up flammable or combustible liquids
(gasoline, cleaning fluid, perfumes,
etc.), or use in areas where they may be
present. The fumes from these substances
can create a fire hazard or explosion.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
• Do not use vacuum cleaner without dust
cup and/or filters in place.
• Always change the dust bag after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products
clog the bag, reduce airflow and can
cause the bag to burst. Failure to change
the bag could cause permanent damage
to the vacuum cleaner.
• Do not use the vacuum cleaner to pick
up sharp hard objects, small toys, pins,
paper clips, etc. They may damage the
vacuum cleaner.
• Do not operate the vacuum cleaner
without the exhaust filter or filter door in
place.
• The hose contains electrical wires. Do not
use when damaged, cut, or punctured.
Replace if cut or worn. Do not pick up
sharp objects.
• Always turn off and unplug vacuum
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IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum
cleaner is intended for Household Use. Read this Use & Care Guide carefully for important
use and safety information. This guide contains safety statements under warning and caution
symbols.
cleaner before connecting or
disconnecting either hose or wand.
• Hold plug when rewinding onto cord
reel. Do not allow plug to whip when
rewinding.
• You are responsible for making sure
that your vacuum cleaner is not used by
anyone unable to operate it properly.
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PARTS AND FEATURES
It is important to know your vacuum cleaner’s parts and features to ensure its proper and
safe use. Review these before using your vacuum cleaner.
REPLACEMENT PARTS
Part Part No. (US) Part No. (CA)
Dust Bag (2-pack) 53291 -
Dust Bag (6-pack) 53292 63292
Exhaust Filter 86880 86880
Motor Safety Filter 81002 81002
Floor Nozzle 591030101 591030101
Bare Floor Tool KC83QEEXZV06 KC83QEEXZV06
3-in-1 Combination Tool 561055134 561055134
To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
Handle & Hose
Assembly
Telescoping
Floor Nozzle
Canister
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CANISTER
ATTACHMENTS
Bare Floor Tool (Stored in
Canister)
Dust Bag (2-Pack)
3-in-1 Combination Tool
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HANDLE & HOSE ASSEMBLY
FLOOR NOZZLE
TELESCOPING WAND
Wand Release
Button
Nozzle Release
Button
Swivel
Carpet / Floor
Selector
NOTE:
This model is not equipped
with a PowerMate
®
motorized nozzle.
A PowerMate
®
is available for
additional purchase. For details call
the Vacuum Cleaner Help Line or see
kenmorefloorcare.com.
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FLOOR NOZZLE
Align wand and insert onto floor nozzle
until the wand locks into place.
HANDLE ASSEMBLY
Insert wand into handle until lock button
snaps in place.
Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to
verify that you have received all the components of your new Kenmore vacuum cleaner.
Please pay special attention to these hazard alert boxes, and follow any
instructions given.
WARNING
statements alert you to such hazards as fire,
electric shock, burns and personal injury.
CAUTION
statements alert you to
such hazards as personal injury and/or property damage.
ASSEMBLY INSTRUCTIONS
WARNING
Electrical Shock Hazard
DO NOT plug into electrical supply until
assembly is complete. Failure to do so
could result in electrical shock or injury.
To remove
: Press wand release button and
pull up on handle.
To store
: Disconnect hose from wand and
canister to prevent stress on hose during
storage.
Store hose in a loosely coiled position so
the hose covering is not stressed.
WAND (TELESCOPING)
The wand length is adjustable and requires
no assembly. To adjust, simply push on the
wand adjust button and slide the upper
wand to the desired height.
NOTE
: When adjusting the wand length
you may have to hold the floor nozzle with
your hand or foot.
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ASSEMBLY INSTRUCTIONS
WARNING
Personal Injury and Product Damage Hazard
• ALWAYS turn off the vacuum cleaner before unplugging.
• The cord moves rapidly when rewinding. Keep children away and provide a clear
path when rewinding the cord to prevent personal injury.
• DO NOT use outlets above counters. Damage from cord to items in surrounding area
could occur.
• When any abnormality/failure occurs, stop using the product immediately and
disconnect the power plug.
OPERATING INSTRUCTIONS
HOW TO START
HOSE
To install: Line up the hose latch tab with
the notch in the canister hood, and insert
hose into canister until it snaps into place.
IMPORTANT
: Push hose firmly into the
canister until the hose latch tab snaps into
place. The vacuum cleaner will not operate
until hose is fully connected.
To remove: Do not open hood before
removing hose. With hood closed, press
the hose latch tab in to release and remove
hose.
CANISTER
1. Open the canister hood.
2. Check to see that the dust bag
is properly installed. See DUST
BAG CHANGING (page 18-19) for
instructions.
3. Check to see that the motor safety
filter is properly installed. See MOTOR
SAFETY FILTER CLEANING (page 19-20)
for instructions.
NOTE:
To reduce the risk of electric
shock, this vacuum cleaner has a polarized
plug; one blade is wider than the other.
This plug will fit in a polarized outlet only
one way. If the plug does not fit fully in the
outlet, reverse the plug. If it still does not
fit, contact a qualified electrician to install
the proper outlet. Do not change the plug
in any way.
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HOW TO START
1. Pull cord out of canister to desired
length. The cord will not rewind until the
cord rewind button is pushed.
2. Plug the polarized power cord into a 120
Volt outlet located near the floor.
To rewind
: Turn off and unplug the vacuum
cleaner. Hold the plug while rewinding to
prevent damage or injury from the moving
cord. Push cord rewind button.
WARNING
Personal Injury and Product Damage
Hazard
• DO NOT run over power cord with
floor nozzle. Personal injury or product
damage could result.
• DO NOT pull plug from wall by the
power cord. If there is damage to the
cord or plug, personal injury or property
damage could result.
3. Select a position on the handle 3-way
On/Off switch. Slide the switch forward
to the CARPET or FLOOR position to
turn on suction to the floor nozzle. Slide
the switch all the way back to turn the
vacuum cleaner off.
4. Press the carpet / floor selector on
the floor nozzle to release the brush
and squeegee for cleaning bare floors.
When cleaning carpets, press the carpet
/ floor selector on the floor nozzle to
retract the brush and squeegee.
Carpet / Floor
Selector
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NOTE
: This 3-way On/Off switch
can also be fitted with a PowerMate
®
motorized nozzle, which is sold separately.
When using the PowerMate
®
:
Slide the switch forward to the CARPET
position to turn on suction from the canister
motor and the PowerMate
®
brushroll. The
CARPET indicator button will turn green,
and the PowerMate
®
brushroll will start to
spin.
HOW TO START
VACUUMING TIPS
FOR BEST CLEANING RESULTS
• Slide suction control toward HIGH to
increase suction for carpets, and bare
floors.
• Slide suction control towards LOW
POWER to decrease suction for
lightweight rugs or drapes.
High
Low power
Increase
Suction
Decrease
Suction
Increase suction for
upholsteries, carpets,
and bare floors.
Decrease suction for
draperies and
lightweight rugs.
• Keep the airflow passage open. Check
each assembly area in REMOVING
CLOGS (page 17) occasionally for clogs.
Turn off and unplug vacuum cleaner
from outlet before checking.
SUGGESTED SWEEPING PATTERN
For best cleaning action, the floor nozzle
should be pushed straight away from you
and pulled straight back. At the end of
each pull stroke, the direction of the floor
nozzle should be changed to point into the
next section to be cleaned. This pattern
should be continued across the carpet with
slow, gliding motions.
NOTE
: Fast, jerky strokes do not provide
complete cleaning.
FLOOR NOZZLE STORAGE
The wand has a “U” shaped storage hook
that slides into the “U” shaped slot on
the canister. The storage hook allows the
wands and floor nozzle to be stored with
the canister to conserve storage space.
The canister must be stored on end for this
feature to be used.
Storage
Hook
Slot
Slide the switch forward to the FLOOR
position to turn on canister motor suction
only. The FLOOR indicator button will
turn green, and the PowerMate brushroll
will not spin.Slide the switch all the way
back to turn the vacuum cleaner off. The
CARPET and FLOOR indicators will both
become gray.
ATTACHMENT STORAGE
This vacuum cleaner is equipped with
onboard attachment storage. The bare
floor tool is stored in the canister, See
ATTACHMENT USE TABLE on page 15.
3-IN-1 COMBINATION TOOL
The 3-in-1 combination tool can be
attached to the end of the wand and the
handle.
Slide the collar of the tool over the open
end of the wand or handle.
Use the 3-in-1 combination tool in crevice
tool mode for cleaning in tight spaces such
as furniture, between cushions, and stairs.
See ATTACHMENT USE TABLE (page 15).
Set the combination tool in dusting brush
mode by pressing the release button and
sliding the dusting brush side of the brush
tool to the end of the combination tool.
Use in dusting brush mode for cleaning
loose surfaces such as drapes. See
ATTACHMENT USE TABLE (page 15).
Dusting
Brush
Release
Button
Press the release button to remove the
brush tool. Set the combination tool in
upholstery brush mode as shown. Use
in upholstery brush mode for cleaning
fabric surfaces such as fabric sofa. See
ATTACHMENT USE TABLE (page 15).
Upholstery
Brush
To return the combination tool to crevice
tool mode, press the release button and
slide the brush tool down the combination
tool.
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CAUTION
DO NOT attach or remove handle or
wands while vacuum cleaner is ON.
This could cause sparking and damage
the electrical contacts or electronic
controls.
ATTACHMENTS
ATTACHMENTS ON HANDLE
NOTE
: If the floor nozzle is attached,
turn vacuum cleaner off before removing
handle from wand.
1. Press wand release button and pull up on
handle.
2. Slide attachments onto handle as
needed. To use the bare floor tool, align
the middle hole on the bare floor tool with
the tab on the handle and push together.
The bare floor tool will click into place.
See ATTACHMENT USE TABLE (page 15).
Nozzle Release
Button
ATTACHMENTS ON WAND
1. To remove floor nozzle from wand, press
the nozzle release button and pull to
remove.
2. Slide attachments onto wand as needed.
To use the bare floor tool, align the side
hole on the bare floor tool with the tab
on the wand and push together. The
bare floor tool will click into place. See
ATTACHMENT USE TABLE (page 15).
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ATTACHMENTS
1. Always clean attachments before using on fabrics.
2. Press the carpet / floor selector on the floor nozzle to release the brush and squeegee
for cleaning bare floors.
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ATTACHMENT USE TABLE
ATTACHMENT
Floor Nozzle
Dusting Brush
Floor Nozzle
Upholstery Brush
Bare Floor Tool
WallsFurniture
1
Between
Cushions
1
Drapes
1
Stairs Bare Floors
Carpeted
Floors/Rugs
CLEANING AREA
PERFORMANCE/SAFETY FEATURES
CHECK BAG INDICATOR
When the vacuum cleaner is running with
normal airflow, the CHECK BAG indicator
is green. The indicator turns to dark red
whenever the airflow becomes blocked. If
that occurs, check the disposable dust bag,
motor safety filter and other possible clog
locations shown in REMOVING CLOGS
(page 17).
To correct problem: See "Check Bag
Indicator activates" in TROUBLESHOOTING
(page 22).
NOTE
: The indicator may activate when
using certain attachments due to reduced
airflow through attachment.
THERMAL PROTECTOR
This vacuum cleaner has a thermal
protector which automatically trips
to protect the vacuum cleaner from
overheating. If a clog prevents the normal
flow of air to the motor, the thermal
protector turns the motor off automatically.
This allows the motor to cool in order to
prevent possible damage to the vacuum
cleaner.
To correct problem: Turn off and unplug
vacuum cleaner to allow the vacuum
cleaner to cool and the thermal protector
to reset. Check for and remove clogs, if
necessary. Also check and clean or replace
any clogged filters. Wait approximately
fifty (50) minutes and plug the vacuum
cleaner in and turn back on to see if the
motor protector has reset.
If the canister motor does not resume
operation after the reset procedure
described above, immediately discontinue
use and call 1-877-531-7321 (US) / 1-844-
608-3081 (CA) for assistance.
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The vacuum cleaner creates suction that
picks up dirt. Rapidly moving air carries
the dirt to the dust bag through the airflow
passages. The dust bag lets the air pass
through, while it traps the dirt.
For best cleaning results, keep the airflow
passage open. Check the starred (
)
areas occasionally for clogs. Turn off and
unplug vacuum cleaner from outlet before
checking.
TO CHECK FOR CLOGS:
• Check dust bag and change if full. See
DUST BAG CHANGING (page 18-19).
• Check motor safety filter and exhaust
filter and clean or replace if dirty. See
MOTOR SAFETY FILTER CLEANING
(page 19-20) and EXHAUST FILTER
CHANGING (page 20-21).
• Check floor nozzle for any dirt.
If the vacuum cleaner still has poor suction,
do the following:
1. Connect the hose to the canister and
turn vacuum cleaner on. Check the end
of the hose for suction. If there is good
suction on the hose handle, there is no
clog in the hose. If the suction is bad,
remove any dirt or debris in the hose
and handle.
2. Connect hose handle to wand. Check
the end of the wand for suction. If there
is good suction at the end of the wand,
there is no clog in the wand. If the
suction is bad, remove any dirt or debris
in the wand.
3. Check floor nozzle swivel. Remove any
dirt or debris.
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CANISTER CARE
REMOVING CLOGS
1. Turn off and unplug vacuum cleaner. DO
NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static
electricity and dust build-up, wipe outer
surface with a clean, soft cloth that has
been dipped in a solution of mild liquid
detergent and water, then wrung dry.
Wipe dry after cleaning.
For best cleaning results, the dust bag
should be changed often. The CHECK BAG
indicator will come on when the bag needs
to be changed or the airflow is blocked.
NOTE
: See REPLACEMENT PARTS for
part number and purchase details (page 6).
1. Turn off and unplug vacuum cleaner.
2. Remove hose from canister.
3. Squeeze the hood release button, then
lift canister hood.
4. Pull bag out of the bag mount.
NOTE
: The bag mount will flip forward
after removing bag. This will prevent
the hood from closing until a new bag is
installed.
5. Check the motor safety filter and clean
or, if necessary replace. See MOTOR
SAFETY FILTER CLEANING (page 19-20).
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CLEANING EXTERIOR AND ATTACHMENTS
DUST BAG CHANGING
CAUTION
Do not use attachments if they are wet.
Attachments used in dirty areas, such as
under a refrigerator, should not be used
on other surfaces until they are washed.
They could leave marks.
NOTE
: DO NOT bend or crease the
middle of the cardboard when installing
the bag into the bag mount slots.
6. Rotate bag mount down and install
bag into slots per illustration, pushing
down until the cardboard tab locks into
position and the holes align.
7. Tuck the bag securely into the bag
cavity so that none of the bag will be
pinched by the hood.
8. Close and latch canister hood.
9. Insert hose into canister until it snaps in
place.
10. Plug cord into wall outlet.
MOTOR SAFETY FILTER
Check motor safety filter occasionally and
clean when dirty.
NOTE
: See REPLACEMENT PARTS for
part number and purchase details (page 6).
1. Remove the bag as outlined in the DUST
BAG CHANGING (page 18-19) section.
2. Lift the rubber retainer and pull out
motor safety filter as shown.
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CAUTION
NEVER REUSE A DUST BAG.
Very fine materials, such as carpet
freshener, face powder, fine dust,
plaster, soot, new carpet lint, etc. can
clog the bag and cause it to burst before
it is full, which may damage the vacuum
cleaner motor. Change bag more often
when vacuuming these materials.
WARNING
Electrical Shock Hazard
Turn off and unplug vacuum cleaner
from electrical outlet. Do not operate
the vacuum cleaner without the motor
safety filter. Be sure the filter is dry
and properly installed to prevent motor
failure and/or electrical shock.
DUST BAG CHANGING
MOTOR SAFETY FILTER CLEANING
Plastic
Retainer
3. Wash filter in warm soapy water, rinse,
then dry. Do not clean in dishwasher or
install while damp.
4. Slide the filter back into place under the
ribs in the bag cavity.
5. Replace the bag as outlined in the DUST
BAG CHANGING (page 18-19) section.
EXHAUST FILTER - HEPA MEDIA
The exhaust filter cartridge must be
replaced when dirty. Replace the filter
when the entire surface area is covered
evenly. The filter CANNOT be washed as it
will lose its dust trapping ability.
NOTE
: See REPLACEMENT PARTS for
part number and purchase details (page 6).
1. Push latch up to release the exhaust
filter cover from slot in canister.
2. Pull filter cover and outward to remove it
from filter chamber in the canister.
3. Remove the exhaust filter cartridge from
the filter cover.
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MOTOR SAFETY FILTER CLEANING
EXHAUST FILTER CHANGING
WARNING
Fire and/or Electrical Shock Hazard
Do not operate with a clogged exhaust
filter or without the exhaust filter
installed. Do not operate without filter
cover installed.
4. Insert the new exhaust filter cartridge
into the filter cover with the rubber seal
upward.
5. To replace the exhaust filter cover, insert
the two tabs on the cover into the slots
at the top of the filter chamber.
6. Rotate filter cover down until it snaps
into place.
- 21 -
EXHAUST FILTER CHANGING
PROBLEM POSSIBLE CAUSE SOLUTION
Vacuum cleaner
won’t start
Unplugged at wall outlet. Plug in firmly, press On/Off switch.
Tripped circuit breaker/blown
fuse at household service panel.
Reset circuit breaker or replace fuse.
Loose hose electrical connections. Reconnect hose ends.
Poor job of dirt
pick-up.
Full or clogged dust bag. Change bag.
Clogged airflow passages. Clear airflow passages.
Dirty filters.
Clean/change filters.
Wrong power level selected. Adjust control.
Hole in hose. Replace hose.
Worn floor nozzle. Change floor nozzle.
Canister hood open. Close and latch hood.
Vacuum cleaner
starts but shuts
off.
Hose or hood electrical
connections.
Check connections, reconnect hose ends.
Tripped thermal protector in
canister.
See THERMAL PROTECTOR (page 16).
CHECK BAG
Indicator
activates.
Full or clogged dust bag. Change bag.
Dirty filters. Clean/change filters.
Blocked airflow passage. Clear blockage from airflow passage.
Certain attachment tools.
This is normal. Light should go off when tool is
removed.
- 22 -
Review this table to find do-it-yourself solutions for minor performance problems. Any
other service needed call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
TROUBLESHOOTING
WARNING
Always turn off and unplug vacuum cleaner before performing maintenance to the
vacuum cleaner. Failure to do so could result in electrical shock or personal injury.
Vacuum cleaner
picks up
moveable rugs
-or- floor nozzle
pushes too hard.
Suction too strong.
Slide the electronic suction control to a lower
power setting.
Cord won’t
rewind.
Dirty power cord. Clean the power cord.
Cord jammed. Pull out cord and rewind.
Vacuum cleaner
leaves marks on
carpet.
Wrong vacuuming pattern. See VACUUMING TIPS (page 12).
- 23 -
TROUBLESHOOTING
