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If your router cannot obtain an IP address from the ISP, you might need to force your
modem to recognize your new router by restarting your network. For more information,
see Sequence to restart your network on page 190.
If your router is still unable to obtain an IP address from the ISP, the problem might be
one of the following:
•
Your Internet service provider (ISP) might require a login program. Ask your ISP
whether they require PPP over Ethernet (PPPoE) or some other type of login.
•
If your ISP requires a login, the login name and password might be set incorrectly.
•
Your ISP might check for your computer’s host name. Assign the computer host
name of your ISP account as the account name on the Internet Setup page.
•
If your ISP allows only one Ethernet MAC address to connect to Internet and checks
for your computer’s MAC address, do one of the following:
-
Inform your ISP that you bought a new network device and ask them to use the
router’s MAC address.
-
Configure your router to clone your computer’s MAC address.
If your router obtained an IP address, but your computer does not load any web pages
from the Internet, it might be for one or more of the following reasons:
•
Your computer might not recognize any DNS server addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the router’s configuration, reboot your computer,
and verify the DNS address. You can configure your computer manually with DNS
addresses, as explained in your operating system documentation.
•
The router might not be configured as the TCP/IP gateway on your computer.
If your computer obtains its information from the router by DHCP, reboot the
computer and verify the gateway address.
•
You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet, you no longer need to
run that software after installing your router.
Troubleshoot Internet browsing
If your router can obtain an IP address but your computer is unable to load any web
pages from the Internet, it might be for the following reasons:
•
The traffic meter is enabled, and the limit was reached.
User Manual194Troubleshooting
AC1600 Smart WiFi Router Model R6260
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