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range, check the connection from the computer or mobile device to the router, and
reboot your computer or mobile device.
•
If your router’s IP address was changed and you do not know the current IP address,
clear the router’s configuration to factory defaults. This sets the router’s IP address
to 192.168.1.1.
Tip: If the router is in access point mode or bridge mode and you do not know the
IP address that is assigned to it, first try to use an IP scanner application to detect
the IP address. (IP scanner applications are available online free of charge.) If you
can detect the IP address, you don’t need to reset the router to factory default
settings.
•
If you are attempting to set up your NETGEAR router as a replacement for an ADSL
gateway in your network, the router cannot perform many gateway services. For
example, the router cannot convert ADSL or cable data into Ethernet networking
information. NETGEAR does not support such a configuration.
You cannot access the Internet
If you can access your router but not the Internet, check to see if the router can obtain
a WAN IP address from your Internet service provider (ISP). Unless your ISP provides a
fixed IP address, your router requests an IP address from the ISP. You can determine
whether the request was successful using the router web interface.
To check the WAN IP address:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2. Select an external site such as https://www.netgear.com/.
3.
Enter http://www.routerlogin.net.
A login window opens.
4. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
5. Click the ADVANCED tab.
The ADVANCED Home page displays.
6.
Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown,
your router did not obtain an IP address from your ISP.
User Manual193Troubleshooting
AC1600 Smart WiFi Router Model R6260
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