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16
ninjakitchen.com
17
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with
one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as removable pots, racks, pans,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the oven clear of food spills and other debris),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit ninjakitchen.com/support for product care and maintenance
self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist
with product support and warranty service options, including the possibility of upgrading to
our VIP warranty service options for select product categories. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that
vary from state to state. Some states do not permit the exclusion or limitation of
incidental or consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
TROUBLESHOOTING
FAQ
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
So we may better assist you, please register your
product online at registeryourninja.com and have the product on hand when you call.
REPLACEMENT PARTS
ERROR MESSAGES
“CALL CUSt SrVC” followed by “Er1” – “Er7”
Power o the unit and call Customer Service at 1-877-646-5288. So we may better assist you,
please register your product online at registeryourninja.com and have the product on hand
when you call.
Why won’t the oven turn on?
• Oven needs to be in flipped-down position in order to power it on.
• Make sure the power cord is securely plugged into the outlet.
• Insert the power cord into a dierent outlet.
• Reset the circuit breaker if necessary.
• Press the power button.
Can I use the sheet pan instead of the air fry basket with air fry function?
• Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
• When preparing traditional oven recipes using the Air Roast function, lower cook time
by 30% and temperature by 25°F.
Can I restore the unit to its default settings?
• The oven will remember the last setting used for each function, even if you unplug it.
To restore the oven’s default settings for each function, press the TIME/SLICE and
TEMP/DARKNESS buttons simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and o?
• This is normal. The oven is designed to control temperature precisely for every function
by adjusting the heating elements’ power levels.
Why is steam coming out from the oven door?
• This is normal. The door is vented to release steam created by foods with a high
moisture content.
Why is water dripping onto the counter from under the door?
• This is normal. The condensation created by foods with a high moisture content
(such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is there noise coming from the control panel?
• When the oven is hot, a fan turns on to cool down the control panel.
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