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Brushing more often than usual
The indicated operating time is based on two brushings per day. The actual number of brushings
you get will depend on how often you brush and how many people are using the same
toothbrush.
The handle is not fully charged
It may happen that you did not fully charge your toothbrush. In order to benefit from the
indicated operation time, make sure that you fully charge your Philips Sonicare Toothbrush for
24 hours. If you are not sure of the charge level of your toothbrush, simply place the handle on
the charger and notice the charge indicator light on the handle.
DiamondClean charge indicator light
Amber flashing light means that the charge level is low
Green flashing light indicates that the handle is partially charged
A solid green light indicates that the handle is fully charged.
DiamondClean Smart charge indicator light
Amber flashing light means that the charge level is low
white flashing light indicates that the handle is partially charged
A solid white light indicates that the handle is fully charged.
Not using the original charger
Make sure that you use the original charger that came with your Philips Sonicare DiamondClean
or DiamondClean Smart Toothbrush. The charging components (charging base, charging glass,
travel case) are not interchangeable.
The surface or other chargers are interfering
Metal surfaces or other chargers may interfere with your DiamondClean or DiamondClean Smart
charger. Make sure that the charger is not placed on a metal surface or near other chargers. Place
the charger in a different position and try again.
If this did not solve the issue, please contact us for further assistance.
My Philips Sonicare DiamondClean toothbrush does not charge
Is your Philips Sonicare DiamondClean or DiamondClean Smart toothbrush not charging? Use
these possible causes and solutions to try and solve the charging issue yourself.
Handle is not fully charged
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