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Some models come with the Easy-start feature activated. The Easy-start feature enables you to
increase the vibrations over time to get used to electric brushing. Disable the Easy-start feature to
increase the vibrations. You can find detailed instructions in the user manual that came with your
Philips Sonicare Toothbrush to deactivate the Easy-start feature.
Battery is almost empty
The vibrations of your Philips Sonicare Toothbrush weaken as the battery runs out. Fully charge
your toothbrush to increase vibrations. It can take up to 24 hours to fully charge your Philips
Sonicare Toothbrush. Be sure to use the original charger that came with your toothbrush. Some
Philips Sonicare Toothbrushes come with different types of chargers. They are not
interchangeable.
Worn out brush head
Older brush heads can seem less effective or powerful while brushing. We recommend you to
replace your brush head after 3 months of use.
Did this not solve the issue?
If the issue persists, please contact us for further assistance.
My Philips Sonicare Toothbrush is not turning on
Is your Philips Sonicare Toothbrush not turning on anymore? If there are no vibrations when
pressing the power button, you might want to use these possible causes and solutions to try and
solve this issue yourself.
The handle is empty or not fully charged
Do you see the battery indicator blinking or do you hear a beep when you put the handle on the
charger? If yes, this means that the handle is working properly but needs to be fully charged first.
Fully charge your Philips Sonicare Toothbrush. This can take up to 24 hours.
The power button is stuck
Toothpaste or debris could get inside the small gap around the power button. This might cause
the power button to get stuck and not properly functioning anymore. Clean the power button and
the area around it with a damp cloth to make sure it is free of debris.
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