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Try another appliance on the same outlet. If that appliance is also not working, the issue might be
at the outlet. Try a different outlet to fully charge your Philips Sonicare Toothbrush. You might
need to reset a GFCI outlet. If none of these solutions solved the issue, please contact us for
further assistance.
Interferences
Metal surfaces or other chargers may interfere with your charger. Make sure that the
charger is not placed on a metal surface or near other chargers. Place the charger in a
different position and try again.
For glass chargers or wireless pad chargers:
Make sure that bottom of your toothbrush is touching the center of the charging glass or on the
charging pad.
For Toothbrush handles compatible with the Sonicare App
Your toothbrush gets software updates when connected to the app. This happens through
firmware updates. Some of these updates improve charging capability.
Follow these steps to check if you have the latest firmware installed on your toothbrush handle:
Update (or download) the latest version of the Philips Sonicare app from the App Store or
Google Play.
Open the Philips Sonicare app
Tap on the menu icon in the top left corner
Go to 'My Products'
Select your toothbrush
Select 'Handle update' to see if any updates are available
If you have updates available, please update the firmware of your handle by following the
instructions from the Philips Sonicare app.
The battery of my Sonicare DiamondClean toothbrush is draining
quickly
Is the battery of your Philips Sonicare DiamondClean Toothbrush not lasting the indicated
operating time? The operating time depends on the toothbrush model that you have. Find out
more about the operating time and how to solve this.
Operating time
The operating time of your Philips Sonicare Toothbrush depends on the model that you have
Philips Sonicare DiamondClean Toothbrush can last up to three weeks of regular
brushing on a full charge
Philips Sonicare DiamondClean Smart Toothbrush can last up to two weeks of regular
brushing on a full charge
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