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PROBLEM WHAT TO DO
TROUBLESHOOTING
34
|
ENG
SYMPTOM SOLUTION
Sleepbuds™ are
uncomfortable
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
Be gentle when placing the sleepbuds™ in your ears. The eartip should
be deep enough in your ear to create a seal but not so deep that it
feels uncomfortable (see page 18).
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 20).
No sound
In the Bose Sleep app, increase the volume of the current
masking sound.
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 25). Fully charge the sleepbuds™.
Clear any debris or wax buildup from the StayHear+ Sleep tips and
sleepbuds™ nozzles (see page 31).
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Connect a dierent device (see page 28).
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