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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your sleepbuds™, try these solutions first:
• Place the sleepbuds™ in the charging case (see page 15) and remove them
(see page 15).
• Close and open the charging case, then check the sleepbuds™ and charging case
status (see page 25).
• Charge the charging case (see page 23) and sleepbuds™ (see page 21).
• Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away
from any interference or obstructions.
• Make sure that your device supports Bluetooth Low Energy (also called
Bluetooth
Smart). All devices that are compatible with iOS 10 and newer
and most devices that are compatible with Android 5.0 and newer support
Bluetooth Low Energy.
• Check the Bose Sleep app to make sure that your sleepbuds™ software is
up to date.
• Make sure that you are using the Bose Sleep app, not a dierent app, to control your
sleepbuds™ (see page 28).
• Try connecting another device (see page 28).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: worldwide.Bose.com/Support/Sleepbuds
SYMPTOM SOLUTION
No power
The batteries of the sleepbuds™ may be in battery protection mode or
depleted. Connect the charging case to power (see page 23), then
charge the sleepbuds™ (see page 21).
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