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PROBLEM WHAT TO DO
TROUBLESHOOTING
33
|
ENG
SYMPTOM SOLUTION
Sleepbuds™ don’t
connect with
mobile device
On your device:
• Disable and then enable the Bluetooth feature.
• Disconnect your device from the sleepbuds™ (see page 28).
Connect again (see page 28).
Connect the charging case to power (see page 23), then remove
the sleepbuds™ from the case.
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 25). Charge the sleepbuds™.
Restart your device. Connect again (see page 28).
Connect a dierent device (see page 28).
Visit: worldwide.Bose.com/Support/Sleepbuds to see how-to videos.
Reset the charging case (see page 30).
Sleepbuds™ don’t
charge
Make sure the sleepbuds™ are properly placed in the charging case
(see page 21).
Check the charging case battery lights to make sure that the case
battery isn’t depleted (see page 26).
Make sure that the charging contacts for each sleepbud™ are visible
through the back of each StayHear+ Sleep tip (see page 20).
Make sure there is no debris or wax buildup covering the charging
contacts on the sleepbuds™ or the charging pins in the case.
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 30).
Charging case
doesn’t charge
Secure both ends of the USB cable.
Connect the USB cable to a dierent USB power supply.
Use a dierent USB cable.
Connect to a dierent (AC) mains power source.
Check the charging case battery lights to make sure that there isn’t a
charging error (see page 26).
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 30).
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