IMPORTANT SAFETY INSTRUCTIONS
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Please read and keep all safety and use instructions.
Important Safety Instructions
1. To avoid accidental ingestion, keep the sleepbuds™ away from children and pets. The sleepbuds™ contain a
silver-zinc battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When
not in use, store the sleepbuds™ in the charging case with the charging lid closed, and keep out of the reach of
children and pets.
2. Do NOT allow children to use the sleepbuds™.
3. Clean the sleepbuds™ and charging case only with a dry cloth. For additional cleaning instructions,
see page 31.
4. Only use attachments/accessories specified by the manufacturer.
WARNINGS/CAUTIONS
• When using this product, basic precautions should always be followed, including the following:
– Read all the instructions before using the charging case.
– To reduce the risk of injury, close supervision is necessary when the charging case is used near children.
– Do not expose charging case to water, rain, liquids or snow.
– Use of a power supply or charger not recommended or sold by power pack manufacturer may result in a risk of
fire or injury to persons.
– Do not use the charging case in excess of its output rating. Overload outputs above rating may result in a risk of
fire or injury to persons.
– Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit
unpredictable behavior resulting in fire, explosion or risk of injury.
– Do not disassemble the charging case. Incorrect reassembly may result in risk of fire or injury to persons.
– Do not open, crush or expose a charging case to fire or excessive temperature. Exposure to fire or temperature
above 212° F, 100° C may cause explosion.
– Have servicing performed by a qualified repair person using only identical replacement parts.
• Do NOT use your sleepbuds™ at any time in which the inability to hear surrounding sounds may present a danger to
yourself or others. If engaging in any activity requiring attention to your surroundings (e.g., attending to children,
driving, riding a bicycle or walking in or near trac, a construction site or railroad, etc.), remove the sleepbuds™ or
adjust your volume to ensure you can hear surrounding sounds, including alarms and warning signals.
• Do NOT submerge the sleepbuds™ in water. Do NOT expose the sleepbuds™ to moving water (e.g., from a
faucet, etc.). Do NOT wear the sleepbuds™ while showering or bathing, or when participating in water sports,
e.g., swimming, waterskiing, surfing, etc.
IMPORTANT SAFETY INSTRUCTIONS
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Contains small parts which may be a choking hazard. Not suitable for children under age 3.
This product contains magnetic material. Consult your physician on whether this might aect your
implantable medical device.
• Do NOT expose this product to dripping or splashing, and do not place objects filled with liquids, such as vases,
on or near the product.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles,
on or near the product.
• Do NOT make unauthorized alterations to this product.
• Use this product only with the power supply provided.
• The provided power supply has not been tested for use at altitudes greater than 2000 meters.
仅适用于 2000m 以下地区安全使用
Use at altitude less than 2000 meters only.
• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made,
seek medical advice.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire or the like).
REGULATORY INFORMATION
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NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate
this equipment.
This device complies with part 15 of the FCC Rules and with ISED Canada license-exempt RSS standard(s). Operation
is subject to the following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
This device complies with FCC and ISED Canada radiation exposure limits set forth for general population.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC ID: A94424611
IC: 3232A-424611
CAN ICES-3 (B)/NMB-3(B)
Bose Corporation hereby declares that this product is in compliance with the essential requirements and
other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements. The
complete declaration of conformity can be found at: www.Bose.com/compliance
For Europe:
Frequency band of operation 2400 to 2483.5 MHz:
Bluetooth Low Energy: Maximum power spectral density less than 10 dBm/MHz EIRP.
This symbol means the product must not be discarded as household waste, and should be delivered to an
appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources,
human health and the environment. For more information on disposal and recycling of this product, contact
your local municipality, disposal service, or the shop where you bought this product.
Management Regulation for Low-power Radio-frequency Devices
Article XII
According to “Management Regulation for Low-power Radio-frequency Devices” without permission granted by
the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power or alter
original characteristic as well as performance to an approved low power radio-frequency devices.
Article XIV
The low power radio-frequency devices shall not influence aircraft security and interfere legal communications; If
found, the user shall cease operating immediately until no interference is achieved. The said legal communications
means radio communications operated in compliance with the Telecommunications Act.
The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM
radio wave radiated devices.
DON’T attempt to remove the rechargeable batteries from this product. Contact your local Bose retailer or other
qualified professional for removal.
REGULATORY INFORMATION
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Please dispose of used batteries properly, following local regulations. Do not incinerate.
Removal of the rechargeable batteries in this product should be conducted
only by a qualified professional. Please contact your local Bose retailer or see
http://products.bose.com/static/compliance/index.html for further information.
China Restriction of Hazardous Substances Table
Names and Contents of Toxic or Hazardous Substances or Elements
Toxic or Hazardous Substances and Elements
Part Name
Lead
(Pb)
Mercury
(Hg)
Cadmium
(Cd)
Hexavalent
(CR(VI))
Polybrominated
Biphenyl
(PBB)
Polybrominated
diphenylether
(PBDE)
PCBs X O O O O O
Metal Parts X O O O O O
Plastic Parts O O O O O O
Speakers X O O O O O
Cables X O O O O O
This table is prepared in accordance with the provisions of SJ/T 11364.
O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part
is below the limit requirement of GB/T 26572.
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials
used for this part is above the limit requirement of GB/T 26572.
Taiwan Restriction of Hazardous Substances Table
Equipment name: Bose noise-masking sleepbuds™, Type designation: 424611
Restricted substances and its chemical symbols
Unit
Lead
(Pb)
Mercury (Hg) Cadmium (Cd)
Hexavalent
chromium (Cr+6)
Polybrominated
biphenyls (PBB)
Polybrominated
diphenyl ethers (PBDE)
PCBs
- ○ ○ ○ ○ ○
Metal Parts
- ○ ○ ○ ○ ○
Plastic Parts
○ ○ ○ ○ ○ ○
Speakers
- ○ ○ ○ ○ ○
Cables
- ○ ○ ○ ○ ○
Note 1:
“○” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value
of presence.
Note 2: The “−” indicates that the restricted substance corresponds to the exemption.
REGULATORY INFORMATION
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Please complete and retain for your records
The serial number is located on the bottom of the charging case.
Serial number: ____________________________________________________________________
Model number: 424611
Please keep your receipt with your owner’s guide. Now is a good time to register your Bose product.
You can easily do this by going to http://global.Bose.com/register
Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “9” is 2009 or 2019.
China Importer
: Bose Electronics (Shanghai) Company Limited, Part C, Plant 9, No. 353 North Riying Road, China
(Shanghai) Pilot Free Trade Zone
EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands
Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan
Phone Number: +886-2-2514 7676
Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000
México, D.F. Phone Number: +5255 (5202) 3545
Input Rating: 5V 150mA
Charging temperature range: 41° F – 113° F (5° C – 45° C)
Discharging temperature range: 41° F – 113° F (5° C – 45° C)
LEGAL INFORMATION
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Android, Google Play, and the Google Play logo are trademarks of Google LLC.
Bose, Sleepbuds, Bose Noise Masking Sleepbuds, and StayHear are trademarks of Bose Corporation.
The Bluetooth
®
word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such
marks by Bose Corporation is under license.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a
service mark of Apple Inc.
Bose Corporation Headquarters: 1-877-230-5639
©2019 Bose Corporation. No part of this work may be reproduced, modified, distributed or otherwise used without
prior written permission.
CONTENTS
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BOSE SLEEP APP
Features .............................................................................................................................. 11
STAY AWARE OF YOUR SURROUNDINGS
Set an appropriate volume.......................................................................................... 12
Tips for maintaining awareness ................................................................................. 12
Basic tips .................................................................................................................... 12
Advanced tips .......................................................................................................... 12
WHAT’S IN THE CARTON
Contents ............................................................................................................................. 13
CONTROLS
Open the charging case ............................................................................................... 14
Power on ............................................................................................................................ 15
Power o ............................................................................................................................ 15
Call functions .................................................................................................................... 16
Phone Call Alerts .................................................................................................... 16
Answer a phone call .............................................................................................. 16
SECURE FIT
Choose the correct StayHear+ Sleep tips ............................................................. 17
Fit the sleepbuds™ in your ear ................................................................................... 18
Check your StayHear+ Sleep tip size ...................................................................... 19
Change the StayHear+ Sleep tips............................................................................. 20
CONTENTS
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BATTERY
Charge the sleepbuds™ ................................................................................................ 21
Charging time........................................................................................................... 22
Check the battery levels of the sleepbuds™ ................................................ 22
Charge the case ............................................................................................................... 23
Charging time........................................................................................................... 23
Check the case battery level .............................................................................. 24
Battery protection .......................................................................................................... 24
SLEEPBUDS™ STATUS
Sleepbuds™ charging lights ........................................................................................ 25
Charging case battery lights ...................................................................................... 26
BLUETOOTH
®
CONNECTIONS
Connect your mobile device....................................................................................... 28
Disconnect a mobile device ........................................................................................ 28
Reconnect a mobile device ......................................................................................... 28
ADVANCED FEATURES
Phone-Free Mode ........................................................................................................... 29
Dark Mode for the Bose Sleep app .......................................................................... 29
Reset the charging case ............................................................................................... 30
Update the charging case ........................................................................................... 30
CONTENTS
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CARE AND MAINTENANCE
Clean the sleepbuds™ and charging case ............................................................. 31
Replacement parts and accessories ........................................................................ 31
Limited warranty ............................................................................................................. 31
TROUBLESHOOTING
Try these solutions first ................................................................................................ 32
Other solutions ................................................................................................................ 32
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BOSE SLEEP APP
Download the free Bose Sleep app, which you’ll need to control your sleepbuds™,
select masking sounds, manage wake-up alarms and Phone Call Alerts, adjust volume
and configure advanced settings.
FEATURES
• Select masking sounds to play through your sleepbuds™.
• Add new sounds or replace sounds that you don’t listen to using the
Sound Library.
• Set wake-up alarms.
• Name your sleepbuds™.
• Manage settings for Phone Call Alerts.
• Enable Dark Mode for nighttime use.
• Find answers to frequently asked questions.
• Keep your sleepbuds™ up to date and try new features with the latest software.
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STAY AWARE OF YOUR SURROUNDINGS
The sleepbuds™ are designed to mask noise and disturbances while you sleep.
Because of this, they can aect your ability to hear other sounds, such as alarms,
warning systems, people and pets.
SET AN APPROPRIATE VOLUME
To balance the levels of noise masking and awareness you want, set an appropriate
volume level for your needs. The volume should be high enough to mask noises that
are disturbing your sleep, but not so high that you can’t hear the sounds you want
to hear.
In the Bose Sleep app, set the volume to the lowest level, then increase it gradually
until you reach an appropriate level. The lower the volume, the more likely it is that
you’ll be able to hear the sounds you want or need to hear.
TIPS FOR MAINTAINING AWARENESS
If you’re concerned about your ability to hear sounds while wearing the sleepbuds™,
try the following tips.
Basic tips
• If you sleep with a partner, consider relying on your partner to help you stay aware
of your surroundings while wearing the sleepbuds™.
Advanced tips
These tips make the sleepbuds™ less eective at masking noise, but further increase
your awareness of your surroundings.
• Wear only one sleepbud™.
• Set your current masking sound so that it stops after a certain amount of time
instead of playing all night. You can do this by setting a sleep timer for your current
masking sound in the Bose Sleep app.
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WHAT’S IN THE CARTON
CONTENTS
Confirm that the following parts are included:
Bose noise-masking sleepbuds™ Portable charging case Travel bag
StayHear+ Sleep tips:
Large (black) and small (white)
NOTE: Medium (gray) tips
are attached to the
sleepbuds™.
USB power supply* AC power adapters*
USB cable
* The USB power supply and AC power adapters may vary slightly. Use the AC power
adapter for your region.
NOTE: If any part of your product is damaged, do not use it. Contact your authorized
Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/Support/Sleepbuds
CONTROLS
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POWER ON
Remove the sleepbuds™ from the charging case.
The sleepbuds™ automatically power on.
POWER OFF
Place the sleepbuds™ in the charging case.
For information about how to properly store the sleepbuds™, see “Charge the
sleepbuds™” on page 21.
The sleepbuds™ automatically power o, and the corresponding charging lights blink
white (see “Sleepbuds™ charging lights” on page 25).
CONTROLS
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CALL FUNCTIONS
To use the sleepbuds™ for call functions:
• Turn o Do Not Disturb on your mobile device. The sleepbuds™ follow your device
Do Not Disturb setting.
• Set up Phone Call Alerts using the Bose Sleep app.
Once set, you can receive alerts through the sleepbuds™ and answer phone calls with
your mobile device.
NOTE: Your sleepbuds™ use Bluetooth Low Energy to connect to your device and
may periodically disconnect during the night. If you receive a call when your
sleepbuds™ are disconnected, you won’t receive Phone Call Alerts.
Phone Call Alerts
Phone Call Alerts are notifications sent through the sleepbuds™ that wake you when a
phone call comes in.
To enable Alerts and manage volume/sound settings, tap the gear icon in the Bose
Sleep app.
Answer a phone call
Use your mobile device to answer calls. You can’t answer phone calls with
the sleepbuds™.
1. Remove the sleepbuds™ from your ears.
2. Answer the call on your mobile device.
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SECURE FIT
CHOOSE THE CORRECT STAYHEAR+ SLEEP TIPS
For optimal noise masking and stability, it is important to choose the correct size
StayHear+ Sleep tip. Select the size that gives you the best comfort and fit in each ear.
To determine the best fit, you may need to try all three sizes. You may need a dierent
size for each ear.
NOTE: To test the fit of your current StayHear+ Sleep tip size, see page 19.
Each sleepbud™ and StayHear+ Sleep tip is marked with either an L or an R. Make sure
to insert the left sleepbud™ into the left tip and the right sleepbud™ into the right tip.
SECURE FIT
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FIT THE SLEEPBUDS™ IN YOUR EAR
The StayHear+ Sleep tip lets the sleepbud™ rest comfortably and securely in your ear.
The tip wing fits just under your ear ridge.
1. Place the sleepbud™ in your ear with the Bose logo facing outwards.
2. Rotate the sleepbud™ back, locking it in place.
3. Press the tip wing to tuck it underneath your ear ridge.
Ear ridge
Tip wing
NOTE: Be gentle when placing the sleepbuds™ in your ears. The eartip should
be deep enough in your ear to create a seal but not so deep that it
feels uncomfortable.
SECURE FIT
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CHECK YOUR STAYHEAR+ SLEEP TIP SIZE
To check if your current StayHear+ Sleep tip size is right for you, use a mirror or ask
a friend to compare your fit to the size guide below. The tip wing should fit securely
under your ear ridge without being compressed.
Proper fit Too big Too small
In addition, try the following:
• Try speaking aloud. Your voice should sound mued in both ears.
• Shake your head. The sleepbuds™ should stay secure.
If your current tip size doesn’t feel secure, select another size.
NOTE: For information about changing the tips, see page 20.
SECURE FIT
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CHANGE THE STAYHEAR+ SLEEP TIPS
1. Holding the base of the attached StayHear+ Sleep tip, peel the tip back and gently
slide the sleepbud™ out of the tip.
2. Align the raised line near the opening of the new StayHear+ Sleep tip with the
groove on the nozzle on the sleepbud™. Slide the nozzle into the opening. Then,
gently stretch the base of the tip around the back of the sleepbud™ to hold the
sleepbud™ in place.
Sleepbuds™ nozzle
Opening
NOTE: Make sure to insert the left sleepbud™ into the left tip and the right
sleepbud™ into the right tip (see page 20).
3. Make sure that the sleepbud™ is correctly oriented in the tip. The Bose logo on the
sleepbud™ should face outwards and be right-side up, and both charging contacts
should be visible through the back of the tip.
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BATTERY
CHARGE THE SLEEPBUDS™
The sleepbuds™ charge while they are in the charging case.
1. Align the charging contacts on the right sleepbud™ with the charging pins on the
right side of the case.
Charging contacts
Charging pins
2. Place the sleepbud™ in the case until it magnetically snaps into place.
The charging light for the right sleepbud™ blinks white.
Charging light
NOTE: If the charging light doesn’t blink white when you place the sleepbud™
in the case, you may have placed the sleepbud™ in the case incorrectly
or your case battery may be depleted. Place the sleepbuds™ in the case
again, then charge the case (see page 23). If the issue persists, see
“Sleepbuds™ don’t charge” on page 33.
3. Repeat steps 1 and 2 to charge the left sleepbud™.
BATTERY
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Charging time
Allow up to eight hours to fully charge the sleepbuds™.
NOTE: A full charge allows up to 10 hours of use.
Check the battery levels of the sleepbuds™
You can check the battery levels of the sleepbuds™ while using or charging
the sleepbuds™.
While using the sleepbuds™
In the Bose Sleep app, check the center of the home screen to see the current battery
level of the sleepbuds™.
NOTE: If the sleepbuds™ have dierent battery levels, the home screen shows the
lowest level.
While charging the sleepbuds™
When you place a sleepbud™ in the charging case, the corresponding charging light
blinks according to charging status (see page 25).
BATTERY
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CHARGE THE CASE
The charging case stores and charges your sleepbuds™ while you’re not using them.
NOTES:
• Keep the case connected to AC (mains) power when possible to make sure that
your sleepbuds™ are always fully charged. You can also use the case battery to
charge the sleepbuds™ while traveling.
• Before charging, make sure the sleepbuds™ are at room temperature, between
41° F (5° C) and 113° F (45° C).
1. Connect the small end of the USB cable to the USB connector on the back of
the case.
2. Connect the other end to the USB power supply.
3. Plug the USB power supply into an AC (mains) outlet.
NOTE: If necessary, attach the AC power adapter for your region.
Charging time
When the sleepbuds™ are outside the case, allow up to three hours to fully charge the
case. When the sleepbuds™ are inside the case, charging time varies.
NOTE: When the case is fully charged and operating on battery power, you can fully
charge the sleepbuds™ once. A single charge of the sleepbuds™ allows up to
10 hours of use.
BATTERY
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Check the case battery level
Open the lid of the charging case (see page 14). The case battery lights glow
as follows:
• If five lights glow solid, the case battery is fully charged.
• If only one light glows solid, the case battery is low. Charge the case battery
(see page 23).
Case battery
lights
For more information, see “Charging case battery lights” on page 26.
BATTERY PROTECTION
The battery protection feature conserves the batteries of the sleepbuds™ during
long-term storage. The sleepbuds™ switch o when they have been left in the case for
a week.
To wake the sleepbuds™, connect the case to power (see page 23), then remove
the sleepbuds™ from the case.
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SLEEPBUDS™ STATUS
SLEEPBUDS™ CHARGING LIGHTS
Shows the charging status of each sleepbud™. The charging lights are located on the
inside rim of the charging case next to the sleepbuds™.
Left charging
light
Right charging
light
LIGHT ACTIVITY CHARGING STATUS
Blinking white Charging
Solid white Fully charged
NOTE: If the case isn’t connected to power, the lights turn o after two minutes
of inactivity.
SLEEPBUDS™ STATUS
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CHARGING CASE BATTERY LIGHTS
Shows the battery level and charging status of the charging case. Five battery lights
are located on the inside front rim of the case.
Case battery
lights
LIGHT ACTIVITY CHARGING PERCENTAGE
0% – 20%
20% – 40%
40% – 60%
60% – 80%
80% – 100%
Charging error. Try the following solutions:
• Remove the sleepbuds™ from the charging case (see page 15),
then place them in the case again (see page 21).
• Reset the case (see page 30).
If the error persists, contact Bose customer service.
SLEEPBUDS™ STATUS
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NOTES:
• When charging, the last lit battery light blinks white. When the charging case is fully
charged, all battery lights glow solid white.
• If the case isn’t connected to power, the lights turn o after two minutes
of inactivity.
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BLUETOOTH CONNECTIONS
Bluetooth Low Energy wireless technology lets you control the sleepbuds™ using the
Bose Sleep app on your mobile device. Before you can control the sleepbuds™,
you must download the app and connect your device with the sleepbuds™.
CONNECT YOUR MOBILE DEVICE
Download the Bose Sleep app and follow the app instructions.
DISCONNECT A MOBILE DEVICE
Use the Bose Sleep app to disconnect a device.
TIP: You can also disable the Bluetooth feature on your device to disconnect.
Disabling the Bluetooth feature on your device disconnects all other devices.
RECONNECT A MOBILE DEVICE
When the sleepbuds™ power on, the most recently-connected device automatically
reconnects with the sleepbuds™.
NOTE: The device must be within range (30 ft. or 9 m) and powered on.
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ADVANCED FEATURES
PHONE-FREE MODE
Enabling Phone-Free Mode in the Bose Sleep app lets you use your sleepbuds™ with a
limited set of features without having to interact with the app.
You may want to enable this feature if:
• You prefer sleeping without electronics nearby.
• You don’t need to set a wake-up alarm or hear notifications.
NOTE: Because the sleepbuds™ are disconnected from your device, they can’t play
alarms or receive notifications when Phone-Free Mode is enabled.
When you enable Phone-Free Mode, the sleepbuds™ begin playing a selected masking
sound as soon as you remove them from the charging case. They continue to play that
sound for a set amount of time or until you return them to the case, depending on
your settings.
DARK MODE FOR THE BOSE SLEEP APP
Use Dark Mode to change the Bose Sleep app to a darker color scheme and make it
easier on the eyes in dark environments. It keeps your night as peaceful as possible
when setting up the sleepbuds™ before bed or making adjustments in the middle of
the night.
To enable Dark Mode, tap the gear icon in the Bose Sleep app.
ADVANCED FEATURES
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RESET THE CHARGING CASE
Resetting the charging case powers the case o and then on. This can help resolve
charging issues.
To reset the charging case, insert a thin paper clip into the hole on the back of the
case near the USB connector. Press until you feel a click.
UPDATE THE CHARGING CASE
The Bose Sleep app alerts you if an update is available for your charging case. To
access the update, download the Bose Updater on your computer.
Visit: btu.Bose.com
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CARE AND MAINTENANCE
CLEAN THE SLEEPBUDS™ AND CHARGING CASE
Your sleepbuds™ and charging case may require periodic cleaning.
COMPONENT CLEANING PROCEDURE
StayHear+ Sleep tips
Remove the tips from the sleepbuds™ and wash them with a mild
detergent and water.
NOTE: Make sure you thoroughly rinse and dry the tips before
reattaching them to the sleepbuds™.
Sleepbuds™ nozzles
Clean only with a dry, soft cotton swab or equivalent. Never insert
any cleaning tool into the nozzle.
Case charging pins
and sleepbuds™
charging contacts
Regularly pat dry with a dry soft cotton swab or equivalent.
CAUTION: Do NOT clean the charging pins using a wiping motion,
as this can bend the charging pins or force moisture
into cracks in the case.
Charging case Clean only with a dry soft cotton swab or equivalent.
REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide.Bose.com/Support/Sleepbuds
LIMITED WARRANTY
The sleepbuds™ are covered by a limited warranty. Visit our website at
global.Bose.com/warranty for details of the limited warranty.
To register your product, visit global.Bose.com/register for instructions. Failure to
register will not aect your limited warranty rights.
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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with your sleepbuds™, try these solutions first:
• Place the sleepbuds™ in the charging case (see page 15) and remove them
(see page 15).
• Close and open the charging case, then check the sleepbuds™ and charging case
status (see page 25).
• Charge the charging case (see page 23) and sleepbuds™ (see page 21).
• Move your mobile device closer to the sleepbuds™ (within 30 ft. or 9 m) and away
from any interference or obstructions.
• Make sure that your device supports Bluetooth Low Energy (also called
Bluetooth
Smart). All devices that are compatible with iOS 10 and newer
and most devices that are compatible with Android 5.0 and newer support
Bluetooth Low Energy.
• Check the Bose Sleep app to make sure that your sleepbuds™ software is
up to date.
• Make sure that you are using the Bose Sleep app, not a dierent app, to control your
sleepbuds™ (see page 28).
• Try connecting another device (see page 28).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose
customer service.
Visit: worldwide.Bose.com/Support/Sleepbuds
SYMPTOM SOLUTION
No power
The batteries of the sleepbuds™ may be in battery protection mode or
depleted. Connect the charging case to power (see page 23), then
charge the sleepbuds™ (see page 21).
PROBLEM WHAT TO DO
TROUBLESHOOTING
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ENG
SYMPTOM SOLUTION
Sleepbuds™ don’t
connect with
mobile device
On your device:
• Disable and then enable the Bluetooth feature.
• Disconnect your device from the sleepbuds™ (see page 28).
Connect again (see page 28).
Connect the charging case to power (see page 23), then remove
the sleepbuds™ from the case.
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 25). Charge the sleepbuds™.
Restart your device. Connect again (see page 28).
Connect a dierent device (see page 28).
Visit: worldwide.Bose.com/Support/Sleepbuds to see how-to videos.
Reset the charging case (see page 30).
Sleepbuds™ don’t
charge
Make sure the sleepbuds™ are properly placed in the charging case
(see page 21).
Check the charging case battery lights to make sure that the case
battery isn’t depleted (see page 26).
Make sure that the charging contacts for each sleepbud™ are visible
through the back of each StayHear+ Sleep tip (see page 20).
Make sure there is no debris or wax buildup covering the charging
contacts on the sleepbuds™ or the charging pins in the case.
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 30).
Charging case
doesn’t charge
Secure both ends of the USB cable.
Connect the USB cable to a dierent USB power supply.
Use a dierent USB cable.
Connect to a dierent (AC) mains power source.
Check the charging case battery lights to make sure that there isn’t a
charging error (see page 26).
If the sleepbuds™ have been exposed to high or low temperatures and
all of the status lights are blinking white, let the sleepbuds™ return to
room temperature. Try charging again.
Reset the charging case (see page 30).
PROBLEM WHAT TO DO
TROUBLESHOOTING
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|
ENG
SYMPTOM SOLUTION
Sleepbuds™ are
uncomfortable
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
Be gentle when placing the sleepbuds™ in your ears. The eartip should
be deep enough in your ear to create a seal but not so deep that it
feels uncomfortable (see page 18).
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 20).
No sound
In the Bose Sleep app, increase the volume of the current
masking sound.
Place the sleepbuds™ in the charging case and check the sleepbuds™
charging lights (see page 25). Fully charge the sleepbuds™.
Clear any debris or wax buildup from the StayHear+ Sleep tips and
sleepbuds™ nozzles (see page 31).
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Connect a dierent device (see page 28).
PROBLEM WHAT TO DO
TROUBLESHOOTING
35
|
ENG
SYMPTOM SOLUTION
Poor sound quality
Check that the sleepbuds™ are creating a seal in your ears to block
noise. Try speaking aloud. Your voice should sound mued. Shake
your head. The sleepbuds™ should stay secure.
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 20).
Clear any debris or wax buildup from the StayHear+ Sleep tips and
sleepbuds™ nozzles (see page 31).
Try a dierent masking sound. Some sounds are tailored to be more
eective for masking noise, so they may sound dierent than what
you’re used to.
Remember that your sleepbuds™ are designed for sleep, so you might
need to think about sound quality dierently than you would for a pair
of headphones.
Sleepbuds™ falling
out of ears
Check that the sleepbuds™ fit securely in your ears. Try speaking
aloud. Your voice should sound mued. Shake your head.
The sleepbuds™ should stay secure.
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
PROBLEM WHAT TO DO
TROUBLESHOOTING
36
|
ENG
SYMPTOM SOLUTION
Sleepbuds™
don’t mask noise
eectively
Check that the sleepbuds™ are creating a seal in your ears to block
noise. Try speaking aloud. Your voice should sound mued. Shake
your head. The sleepbuds™ should stay secure.
Make sure that you’re placing the sleepbuds™ in your ears correctly.
Remember to rotate the sleepbud™ back and press the tip wing to
tuck it underneath your ear ridge (see page 18).
Make sure that you’re using the right size StayHear+ Sleep tip for
each sleepbud™ (see page 19). You may need a dierent size for
each ear.
In the Bose Sleep app, increase the volume of the current masking
sound. To be eective, the masking sound should be slightly louder
than the noise in your environment.
Try a dierent masking sound. No sound is equally eective in all
environments, so you should try each to find the one that’s most
eective for you.
Add new masking sounds using the Sound Library. In the Bose Sleep
app, tap the gear icon to access the Sound Library.
Sleepbuds™ don’t
receive Phone
Call Alerts
Make sure you have Phone Call Alerts enabled in the Bose Sleep app.
To enable Phone Call Alerts, tap the gear icon in the app.
Turn o Do Not Disturb on your mobile device. The sleepbuds™ follow
your device Do Not Disturb setting.
Your sleepbuds™ use Bluetooth Low Energy to connect to your
device and may periodically disconnect during the night. If you
receive a call when your sleepbuds™ are disconnected, you won’t
receive Phone Call Alerts.
StayHear+ Sleep
tips falling o
Securely attach the tips to the sleepbuds™ (see page 20).
Make sure that the sleepbuds™ are correctly oriented in the
StayHear+ Sleep tips. The Bose logo on the sleepbud™ should face
outwards and be right-side up, and both charging contacts should be
visible through the back of the tip (see page 20).
37
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ENG
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Framingham, MA 01701-9168 USA
AM803896-0010 Rev. 06
