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USB and media issues
Possible solution(s)Possible cause(s)Issue
Make sure you are using the manufacturer's
cable.
Make sure you insert the USB cable correctly
into the device and the USB port.
Make sure that the device does not have an
auto-install program or active security settings.
Make sure you are not leaving the device in
your vehicle during very hot or cold temperat-
ures.
This is a device limitation.SYNC does not recognize my device when I
turn on the car.
Review the device compatibility chart on the
SYNC website to confirm your phone supports
the Bluetooth audio streaming function.
This is a phone-dependent feature.
The device is not connected.
Bluetooth audio does not stream.
Make sure you correctly connect the device
to SYNC, and that you have pressed play on
your device.
You can also preform the touchscreen system
reset procedure.
Make sure that all song details are populated.Your music files may not contain the correct
artist, song title, album or genre information.
SYNC does not recognize music that is on my
device. Some devices require you to change the USB
settings from mass storage to MTP class.The file may be corrupted.
The song may have copyright protection,
which does not allow it to play.
470
MyLincoln Touch™
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