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Appendix
20
If you need additional help, visit support.brother.com.
Problem Solution
The label printer does not print.
• Check that the Tape Cassette is
inserted correctly.
• If the Tape Cassette is empty, replace it.
• Check that the Cassette C
over is securely closed.
• Check that the charge is not low.
• Check that the label printer is on.
• Check that the mobile device is not in sleep mode.
• Check that the mobile device’s Bluetooth setting is on.
• Check that the label printer is con
nected to your mobile device via Bluetooth.
• Check that the label printer is selected in the P-touch app.
• Check that the label printer is not paired with another device.
• Make sure the label printer and your mobile device are close enough to
co
mmunicate.
• Make sure no devices that emit radio wave
s (for example, a microwave oven) are
located nearby.
• Check that the correct printer driver is installed when printing from a computer.
• Connect the label printer to your computer
with the included USB cable when
printing from a computer.
• Check the label is not blank.
• The tape does not feed
correc
tly.
• The tape gets stuck inside the
label printer.
• If the tape is bent, cut off the b
ent section.
• If the tape is jammed, remove the tape cassette, pull out the jammed tape, and
th
en cut it.
• Check that the end of the tape out of the Tape Guide.
• Confirm that the tape is pointed at
the Tape Exit Slot.
• Remove the tape cassette and insert it again.
A tape jam error cannot be
cleared des
pite following the
troubleshooting steps.
Contact Brother customer service.
A horizontal gap runs through
th
e middle of the printed label.
Streaks or poor quality printed labels generally indicate that the Print Head is dirty.
See Maintenance: Clean the Print Head.
An error occurred when using a
m
obile app.
Go to your mobile app’s settings menu > Support page > FAQs &
Troubleshooting
I want to cancel the current
printi
ng job.
Make sure that the label p
rinter is on, and then lightly press the Power button.
The ink ribbon is separated
from the ink roller.
If the ink ribbon is broken, replace the tape c
assette.
If not, leave the tape uncut and remove the
tape cassette, then wind the loose ink
ribbon back onto the spool.
1
Spool
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