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Possible Cause and ResolutionSymptom
I cannot see the Wi-Fi
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.
– System limitation.
• Make sure Wi-Fi hotspot visibility is on.
• The system does not provide a Wi-Fi hotspot at
this time.
– Weak network signal
• Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
• Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
– No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
• Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Mobile Network
Possible Cause and ResolutionSymptom
– Modem is not enabled.
• Switch connectivity features on.
– Weak network signal.
• Move your vehicle closer to a place where the
network signal is not obstructed.
I cannot confirm the
connection of FordPass
account to the modem.
393
2020 Transit (TTH) Canada/United States of America, LK3J 19A321 AA enUSA, Edition date: 201908, First-Printing
Connected Vehicle
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