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Customer Agreement
240 Customer Agreement
a return authorization number. If your phone was purchased from a retail store, it must be returned
to that store and is subject to the retailer’s return policy.
• Approved returns must be shipped back at the customer’s expense in the original packaging.
• Refunds, if applicable, will be processed back to the party that paid in the same manner that
payment was received. Please allow 21 business days for processing. You will be charged a $10
restocking fee.
3.2 Service Cancellation
If for any reason you are not completely satised with your service and you wish to cancel, you’ll be
able to do so as described below. However, if you have purchased any Add-On Minutes, they are not
refundable and these minutes will expire after your last bill.
You will receive a nal bill that will detail all the charges and credits on your account.
If you wish to cancel your service before the end of a given month, you’ll be responsible for any account
charges and overages through the date of your nal bill. If you have purchased any Add-On Minutes,
they are not refundable and these minutes will expire after your nal bill.
Although cancellations are effective immediately, we don’t bill for partial months; therefore, you’ll be
charged for the entire month.
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