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41
BEFORE YOU CALL
Concern Potential Cause Common Solution
Dispenser (Ice & Water)
Dispenser will
not dispense
ice.
• There is no ice in the bin to
be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has
been pressed too long and
the dispenser motor has
overheated.
• See the “Ice maker is not making any
ice” section above.
• Be sure the refrigerator doors are
completely closed.
• The motor overload protector will reset
in about three minutes and then ice can
be dispensed.
Ice dispenser
is jammed.
• Ice has melted and frozen
around auger due to
infrequent use, temperature
uctuations, and/or power
outages.
• Ice cubes are jammed
between ice maker and
back of ice container.
• Remove ice container, thaw, and empty
the contents. Clean container, wipe dry,
and replace in proper position. When
new ice is made, dispenser should
operate.
• Remove ice cubes that are jamming the
dispenser.
Dispenser will
not dispense
water.
• Water lter not seated
properly.
• Water lter is clogged.
• Household water line valve
is not open.
• Remove and reinstall the water lter. For
Puresource Ultra II, be sure to rotate it
to the right until it stops and the grip
end is vertical.
• Replace lter cartridge. Be sure to rotate
it to the right until it stops and the grip
end is vertical.
• Open household water line valve. See
CONCERN column AUTOMATIC ICE
MAKER.
Water not
cold enough.
• The water dispensing
system is not designed to
chill water.
• Add ice to cup or container before
dispensing water.
Water has
an odd taste
and/or odor.
• Water has not been
dispensed for an extended
period of time.
• Unit not properly connected
to cold water line.
• Draw and discard 10-12 glasses of water
to freshen the supply.
• Connect unit to cold water line that
supplies water to the kitchen faucet.
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