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- Owner's manual - (English)
- Quick Guides
- Connections
- Remote Control and Peripherals
- Smart Features
- System and Support
- Troubleshooting
- Precautions and Notes
Table of contents
Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Bixby, Ambient Mode, and Smart Hub.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
For more information about the Samsung Smart Remote that comes with the QLED TV (except for Q50R model) and The Serif, refer to "About the Samsung Smart Remote (QLED TV and The Serif)."
For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart Remote (UHD TV)."
For more information about the Samsung Smart Remote that comes with The Frame, refer to "About the Samsung Smart Remote (The Frame)."
The Samsung Smart Remote may not be supported depending on the model or geographical area.
Using Smart Hub
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
The image on your TV may differ from the image above depending on the model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device.
For more information, refer to "Displaying the Home Screen."
2 Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
3 Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
4 Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the APPS Service.
6 Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV, press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Because this function is specific to QLED TV (except for Q50R model) and The Serif, it may not be supported depending on the model.
For more information about the Ambient Mode, refer to "Using the Ambient Mode.
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
For more information about Universal Guide, refer to "Using the Universal Guide App."
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.
This function is supported only in The Frame.
For more information, refer to the provided user manual.
Using the Ambient Mode
Learn about the functions available in Ambient Mode that are specific to the QLED TV (except for Q50R model) and The Serif.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
Because this function is specific to QLED TV (except for Q50R model) and The Serif, it may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button, or select Ambient Mode.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Ambient Mode browser screen
The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
2 Ambient Settings
You can configure the following Ambient Mode settings:
Auto Brightness
Changes the auto brightness setting for Ambient Mode.
When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level.
Sleep After
Sets the time when the Ambient Mode screen turns off automatically.
If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode, press the button on the remote control.
Reset All Photos
Resets the photos imported from your mobile device or Samsung Cloud.
3 TV
You can enter the TV viewing screen.
4 Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
Available content categories may differ depending on the model or geographical area.
Special Edition
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Décor
Allows you to select content with a sensible and beautiful design.
My Album
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For more information about how to configure the photo settings, select View Help. This function is available after you select a photo in the My Album category.
Info
Allows you to select essential real-time information such as weather, temperature, time, and news.
This function may not be supported depending on the geographical area.
Artwork
Allows you to select content such as world famous photos and artwork.
Background Theme
Allows you to select a background theme provided by Samsung.
Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
You can set a background theme you created as a background of a content item. To set a background theme as the background of a content item, press the down directional button while watching the Ambient Mode screen.
5 About Ambient Mode
You can view information about Ambient Mode.
Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content:
Available functions may not be supported depending on the content.
Backgrounds
Changes the background of the content.
This function may not be supported depending on the content.
You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon. This function may be a delay in image transmission and optimization depending on network conditions.
Shadow Effects
Applies a shadow effect that you select to the content.
This function may not be supported depending on the content.
Brightness
Adjusts the brightness of the content.
Saturation
Adjusts the saturation of the content.
Color Tone
Adjusts the colors of the content.
Red Tone / Green Tone / Blue Tone
Adjusts the red, green, blue contrast.
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode browser screen.
If you press the button when the TV is turned off, the TV viewing screen appears.
Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
Bixby is available only when the TV is connected to the Internet.
To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
Bixby may not be supported depending on the model or geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. ( Explore Now Settings Voice Wake-up)
This function may not be supported depending on the model.
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen
The image on your TV may differ from the image above depending on the model and geographical area.
1 My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.
If you are signed out of your Samsung account, select My Profile to sign in.
2 Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the model or geographical area.
Language
You can change Bixby's language.
The languages of the TV and other apps will not change.
Bixby only supports some languages.
Voice response
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
Voice Wake-up
You can configure this function to make Bixby respond to your voice.
This function may not be supported depending on the model or geographical area.
Privacy
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
3 Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
4 All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.
5 View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
The supported voice interaction languages and features may differ depending on the geographical area.
If the language set differs from the language of your country, some features are not available.
Bixby is available only when the TV is connected to the Internet.
Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
The existing functional specifications may be changed if Bixby is updated.
Bixby is available only on TVs that support it and come with remote controls that have a microphone.
Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
Searched results may not provide complete results.
You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
To change the current channel by saying channel names as voice commands, you must finish Set Up Your Service Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( Settings General Reset). Try Now
To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect and use your voice data.
To use the Bixby function, you must:
– Agree to Smart Hub's Terms of Use
– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
– Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV sound and ambient noise).
The optimal volume for voice commands is between 75 dB and 80 dB.
Updating the TV’s Software
View your TV's software version and update it if necessary.
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update.
Settings Support Software Update Try Now
Updating through the Internet
Settings Support Software Update Update Now Try Now
Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto Update Try Now
If the TV is connected to the Internet, you can have the TV's software update itself automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently.
This function requires an Internet connection.
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.
You can also start this function by pressing and holding the button for 5 or more seconds.
This function requires an Internet connection.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
Connections
You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
The image on your TV may differ from the image above depending on the model and geographical area.
Connecting an Antenna
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box
Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Configure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in “Troubleshooting.”
Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen. See the wireless access point's user manual for more information.
The Wireless may not appear depending on the model.
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). " If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press the Select button.
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the AirPlay function.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorized third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
This function may not be supported depending on the model or geographical area.
Changing the name of the TV on a network
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Available connection cables may differ depending on the model or geographical area
Switching between external devices connected to the TV
You can switch between TV programs and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.
On the standard remote control, press the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control, connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically switched to the output of the device or you can configure universal remote control for the device automatically. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen
The image on your TV may differ from the image above depending on the model and geographical area.
1. Move the focus to a connected external device.
2. Press the up directional button. The following functions become available.
Available functions may differ depending on the port type.
1 Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
2 Edit
You can rename the input ports and change the device icons.
3 Information
You can view detailed information about an external device.
4 Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using the Remote Access."
Connection Guide
Displays device connection instructions.
Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote.
Connection Notes
When connecting an external device, note the following.
The number of connectors and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
Connection notes for HDMI
The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
Using a non-certified HDMI cable may result in a blank screen or a connection error.
Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial cables standardized by the IEEE.
Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality.
Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
This function may not be supported depending on the model.
Connection notes for audio devices
For better audio quality, it is a good idea to use an AV receiver.
If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following:
– Use the Quick Settings screen to change to the connected device:
Use the Select button to select Optical on the Sound Output menu. ( Settings up directional button Sound Output).
– Use the screen to change to the connected device:
Select Optical on the Sound Output menu. ( Settings Sound Sound Output).
An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.
Digital audio is only available with 5.1 channel broadcasts.
Connection notes for computers
For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)."
If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network.
When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct function, refer to the mobile device's user manual.
The mobile device and your Smart TV must be connected to each other on the same network.
The video or audio may stop intermittently, depending on network conditions.
When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example, if the network has an NAS (Network-Attached Storage) device.
Remote Control and Peripherals
You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.
About the Samsung Smart Remote (QLED TV and The Serif)
Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV (except for Q50R model) and The Serif.
Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions.
The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you must configure universal remote control for the device. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMICEC)."
For Q50R model, refer to "About the Samsung Smart Remote (UHD TV)."
About the Samsung Smart Remote (UHD TV)
Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV.
Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions.
The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you must configure universal remote control for the device. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMICEC)."
These specifications are applicable to the Samsung Smart Remote that comes with Q50R model
About the Samsung Smart Remote (The Frame)
Learn about the buttons on the Samsung Smart Remote that comes with the The Frame.
Use the Samsung Smart Remote less than 20 feet (6 m) from the TV. The usable distance may vary with the wireless environmental conditions.
The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you must configure universal remote control for the device. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMICEC)."
Connecting to the Samsung Smart Remote
Pair the TV with the Samsung Smart Remote.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, and then press and hold the and buttons simultaneously for 3 seconds or more.
The images, buttons, and functions of the Samsung Smart Remote may differ with the model or geographical area.
The Samsung Smart Remote may not be supported depending on the model or geographical area.
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Control the TV and connected external devices with a Samsung remote control.
Source Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)."
Specific external devices connected to the TV may not support the universal remote feature.
Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be transmitted improperly.
The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).
If you have difficulty controlling external devices with the Universal Remote, try adjusting the positions of the external devices.
This function may not operate properly depending on the TV installation environment and the features of external devices.
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now
1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is finished, you can access the menu of the connected device using your TV remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may not support Anynet+ (HDMI-CEC).
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMICEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters. Anynet+ (HDMI-CEC) can control only one home theater system.
To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1 home theater system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
Settings General External Device Manager Input Device Manager Try Now
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
If you connect a mouse, it is available only in the Internet app and Remote Access function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device).
Connecting a Bluetooth keyboard, mouse, or gamepad
Settings General External Device Manager Input Device Manager Bluetooth Device List
This function may not be supported depending on the model or geographical area.
If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available devices again.
If you connect a mouse, it is available only in the Internet app.
For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual.
Using the keyboard and mouse
The key operations may differ on some apps
Setting up the input devices
Settings General External Device Manager Input Device Manager
Keyboard Settings
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
1 Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you can choose one.
2 Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently.
Recommended text
Reset Recommended Text Memory
Predict Next Character (when using direction buttons)
Language
3 Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You can use the directional buttons on the remote control to select one.
Entering Text using the remote control's microphone and the on-screen virtual keyboard
When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Entering text with your voice may not be supported for some functions.
This function may not be supported depending on the model or geographical area.
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos, or listen to music stored on external storage devices, and perform more functions.
Some Smart Hub services are paid services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language, or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information. Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms & Policy by navigating to Settings Support Terms & Policy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select Reset Smart Hub ( Settings Support Self Diagnosis Reset Smart Hub).
Displaying the Home Screen
Press the button.
The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be moved or deleted from the screen.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is time to view a scheduled program or when an event occurs on a registered device.
If you move the focus to Notification, and then press the Select button, a notification window appears on the right and the following functions are available:
Delete All
You can delete all your notifications.
Settings
– You can select services you want to be notified about.
– When you select Allow sound, notifications are displayed with a notification sound.
2 Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can quickly set frequently used functions by clicking the icons.
e-Manual
You can open the user manual embedded in your TV.
Intelligent Mode
In Intelligent Mode, the TV recognizes and analyzes the surroundings, the content, and your usage patterns to provide the best viewing experience. To turn Intelligent Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Intelligent Mode Settings.
Because this function is specific to QLED TV (except for Q50R model), The Frame and The Serif, it may not be supported depending on the model.
For more information about the Intelligent Mode, refer to "Using the Intelligent Mode."
Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press the Select button. To make fine adjustments, press the up directional button, and then select Picture Setup.
Sound Mode
You can select a sound mode to optimize your listening experience. To change the sound mode, press the Select button. To make fine adjustments, press the up directional button, and then select Equalizer Setup.
Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List.
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
Game Mode
You can enable game mode to optimize the TV's settings for playing video games with a gaming console, such as a PlayStation™, Xbox™ or Nintendo Switch™. To turn Game Mode on or off, press the Select button. To set the detailed options, press the up directional button, and then select Go to Game Mode Settings.
For more information about Game Mode, refer to "Setting the Viewing Environment for External Devices."
This function is only available when an external input source is being used.
Caption
You can watch TV broadcasts with captions. To activate/deactivate the Caption function, press the Select button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
Sleep Timer
You can have the TV automatically turn off at a specific time. To change the sleep time, press the Select button. To set the specific time at which the TV turns off automatically, press the up directional button, and then select Set Up Off Timer.
Network
You can view the current network and Internet status. Press the up directional button, and then select Network Status or Network Settings.
Color Tone
You can select a color tone suitable for your viewing preferences. To change to a color tone that you want, press the Select button.
Auto Motion Plus
You can optimize pictures that contain a lot of motions. To turn this function on or off, press the Select button. To set the detailed options, press the up directional button, and then select Auto Motion Plus Settings.
Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI (ARC) for external devices that support the Dolby Digital+ format.
The HDMI (ARC) port may support eARC in some models.
TV Device Manager
You can run TV Device Manager to view at a glance and easily optimize the CPU usage, memory usage, and the storage space of the TV.
Pressing Settings displays all setting menus available.
These functions may not be supported depending on the model or geographical area.
3 Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV."
4 Search
You can search for channels, programs, movie titles, and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the APPS Service."
6 Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV, press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Because this function is specific to QLED TV (except for Q50R model) and The Serif, it may not be supported depending on the model.
For more information about the Ambient Mode, refer to "Using the Ambient Mode."
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
For more information about Universal Guide, refer to "Using the Universal Guide App."
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
Art
When you are not watching TV or when the TV is turned off, you can use the Art mode function to edit image content such as artworks or photos or to display the content.
This function is supported only in The Frame.
For more information, refer to the provided user manual.
" The image on your TV may differ from the image above depending on the model and geographical area.
8 Moving an item on the Home Screen
Move the focus to the app you want to move, press the down directional button on the remote control, and then select Move. Move the app to the desired position by pressing the left or right directional button, and then press the Select button. The selected app is moved on the Home screen.
9 Removing an item on the Home Screen
Move the focus to the app you want to delete, press the down directional button on the remote control, and then select Remove. The selected app is deleted.
You can add the apps you want to use often to the Home Screen using APPS. To add your favorite apps to the Home Screen, refer to "Managing installed apps."
Launching Smart Hub automatically
Settings General Smart Features Autorun Smart Hub Try Now
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on. You can also turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
Settings General Smart Features Autorun Last App Try Now
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn this function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
Testing Smart Hub connections
Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now
Resetting Smart Hub
Settings Support Self Diagnosis Reset Smart Hub Try Now
You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager Change PIN.
Using a Samsung account
Create and manage your own Samsung account.
Settings General System Manager Samsung Account Try Now
You can view the entire text of the Terms & Policy in Settings General System Manager Samsung Account My Account Terms & Conditions, Privacy Policy after logging in to your Samsung account.
You can also create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on both the TV and the Samsung website.
Signing in to a Samsung account
Settings General System Manager Samsung Account Sign In
Creating a new account
Settings General System Manager Samsung Account Create Account
To create a new Samsung account, follow the instructions on the screen.
For more information about the terms and conditions, privacy policy, select View Details.
To protect personal information, select Profile image selection and password entry (High security) in the field below the password entry bar.
If you want the TV to log you into your account automatically whenever you turn on the TV, click Stay Signed In.
Creating a Samsung account using a PayPal account
Settings General System Manager Samsung Account Create with PayPal
This function may not be supported depending on the model or geographical area.
Managing your Samsung account
Settings General System Manager Samsung Account My Account
When you sign in to your Samsung account, you can use the following functions:
Sign Out
When multiple people share the TV, you can sign out of your account to prevent others from seeing it.
To sign out of your Samsung Account ( Settings General System Manager Samsung Account), move the focus to your account's icon, and then press the Select button. When a pop-up window appears, select Sign Out.
Edit Profile
You can edit your account information.
Payment Info
You can view or manage your payment information.
Back up
You can back up the TV settings to your Samsung Cloud storage. When resetting or replacing the TV, you can also restore its settings with the backed-up settings.
Sync Internet
Once you sign in to your Samsung account and configure the Sync Internet settings, you can share the favorites and website bookmarks that you registered on other devices.
Remove Account
You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung Account, visit the Samsung Accounts website (http:// account.samsung.com).
Terms & Conditions, Privacy Policy
You can view the user agreement and privacy policy.
Using the Ambient Mode
Learn about the functions available in Ambient Mode that are specific to the QLED TV (except for Q50R model) and The Serif.
Ambient Mode
You can enhance your living space with decorative content that matches the surroundings or view essential realtime information such as weather, time, and news on the TV screen when you are not watching TV.
Because this function is specific to QLED TV (except for Q50R model) and The Serif, it may not be supported depending on the model.
Entering Ambient Mode
To enter Ambient Mode from the TV viewing screen, press the button, or select Ambient Mode. If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
Ambient Mode browser screen
The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears at the bottom of the screen. In the Ambient Mode browser screen, you can select content and change the Ambient Mode settings.
1 Function and content preview
When you select a category at the bottom of the screen, a preview of available functions and content appears here.
To view detailed information about a content item, move the focus to it, and then press the up directional button.
2 Ambient Settings
You can configure the following Ambient Mode settings:
Auto Brightness
Changes the auto brightness setting for Ambient Mode.
When this function is set to Off, the brightness level of the TV screen is not automatically adjusted in response to the surrounding light level.
Sleep After
Sets the time when the Ambient Mode screen turns off automatically.
If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode, press the button on the remote control.
Reset All Photos
Resets the photos imported from your mobile device or Samsung Cloud.
3 TV
You can enter the TV viewing screen.
4 Selecting a content category
You can select your preferred content and background for the Ambient Mode screen.
Available content categories may differ depending on the model or geographical area.
Special Edition
Allows you to enjoy creative artwork and interior design content created by the world's finest artists and designers.
Décor
Allows you to select content with a sensible and beautiful design.
My Album
Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient Mode screen.
To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
For more information about how to configure the photo settings, select View Help. This function is available after you select a photo in the My Album category.
Info
Allows you to select essential real-time information such as weather, temperature, time, and news.
This function may not be supported depending on the geographical area.
Artwork
Allows you to select content such as world famous photos and artwork.
Background Theme
Allows you to select a background theme provided by Samsung.
Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimization depending on network conditions.
You can set a background theme you created as a background of a content item. To set a background theme as the background of a content item, press the down directional button while watching the Ambient Mode screen.
5 About Ambient Mode
You can view information about Ambient Mode
Applying effects to the content
When you are enjoying content in Ambient Mode, press the down directional button to change the following settings for the content:
Available functions may not be supported depending on the content.
Backgrounds
Changes the background of the content.
This function may not be supported depending on the content.
You can use the SmartThings app on your mobile device to take a picture of a wall and create a custom background. For more information, select the How-To icon. This function may be a delay in image transmission and optimization depending on network conditions.
Shadow Effects
Applies a shadow effect that you select to the content.
This function may not be supported depending on the content.
Brightness
Adjusts the brightness of the content.
Saturation
Adjusts the saturation of the content.
Color Tone
Adjusts the colors of the content.
Red Tone / Green Tone / Blue Tone
Adjusts the red, green, blue contrast.
View detailed information about the content
When you are enjoying content in Ambient Mode, press the up directional button to view detailed information about the content.
Entering the TV viewing screen from Ambient Mode
To enter the TV viewing screen from Ambient Mode, press the button, or select TV in the Ambient Mode browser screen.
If you press the button when the TV is turned off, the TV viewing screen appears
Using the Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Source Remote Access
You can use the TV to access your PC via remote PC or Screen Sharing (Wireless).
Before running this function, connect your keyboard and mouse to the TV.
Remote PC
Provides the same functionality as Windows Remote Desktop Connection. Enter the IP address of the remote access PC or select a profile. To remotely connect to a PC, you must enter a correct user name and password.
To register a frequently used PC, move the focus to Manage User Profiles, and then press the Select button. When a pop-up window appears, select Add, and then enter the PC information.
To use this function, you must select Allow remote connections to this computer in advance on the Windows PC you want the TV to connect to.
This function is only supported by a Professional or higher edition of Windows 7 or higher.
Screen Sharing (Wireless)
Follow the instructions on the screen to adjust the PC settings and wirelessly connect the TV to the PC.
This function is only available for PCs that support wireless screen sharing.
This function is supported by Windows 10.
Using the APPS Service
Download and run various apps from Smart Hub.
APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding apps on your TV.
To use this feature, the TV must be connected to the Internet.
When Smart Hub is launched for the first time, the default apps are automatically installed. The default apps may differ depending on the geographical area.
The image on your TV may differ from the image above depending on the model and geographical area.
1 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
If you want to download new apps using APPS, first sign in to your Samsung account.
2 App Search
You can search for available apps.
3 Settings
You can manage the installed apps.
Installing an app
1. Move to the app you want to install, and then press the Select button. The detailed information screen appears.
2. Select Install. When the installation is complete, the Open menu appears.
3. Select Open to run the app immediately.
You can view installed apps on the Settings screen.
If the TV's internal memory is insufficient, you can install some specific apps on a USB device.
You can run an app installed on a USB device only when the USB device is connected to the TV. If the USB device is disconnected while an app is running, the app is terminated.
You cannot run an app installed on a USB device on a PC or another TV.
Launching an app
You can run the app desired from Downloaded App.
The icons below appear within the selected app's icon and indicate the following:
– : The app is installed on a USB device.
– : The app has a password.
– : The app needs to be updated.
– : The app supports the mirroring function.
Managing installed apps
Select Settings on APPS. You can manage installed apps.
The image on your TV may differ from the image above depending on the model and geographical area.
1 Removing an app
1. Select an app to delete.
2. Select Delete.
The selected app is deleted.
Ensure that the related app data is also removed when you remove an app.
Standard apps cannot be uninstalled.
2 Adding apps to the Home Screen
1. Select an app to add.
2. Select Add to Home.
3. After the Home screen appears, move the selected app to the desired location.
4. Press the Select button.
The selected app is added to the Home Screen.
If the selected app is already added to the Home Screen, this function is disabled.
3 Locking and unlocking apps
1. Select an app to lock or unlock.
2. Select Lock/Unlock.
The selected app is locked or unlocked.
To lock or unlock an app, enter the PIN. The default PIN is "0000." You can set the PIN in Settings General System Manager Change PIN.
4 Moving apps
1. Select an app to move.
2. Select .Move
3. Move the app to the desired location.
4. Press the Select button.
The selected app is moved.
This function may not be supported depending on the model or geographical area.
5 Reinstalling an app
1. Select the app to install again.
2. Select Reinstall.
Reinstallation starts.
6 Checking the app information details
1. Select the app to check.
2. Select View Details.
The app information screen appears.
You can rate an app on the View Details screen.
7 Automatically updating apps
To automatically update the installed apps, set Auto Update to ON.
Automatic update is enabled only when the TV is connected to the Internet.
Using the Gallery App
View photos and videos synchronized with the Samsung Cloud.
The image on your TV may differ from the image above depending on the model and geographical area.
You can enjoy various content synchronized with a mobile device that supports the Samsung Cloud. The available content types are photos, videos, stories, and other content shared through your groups.
If you have shared content from your groups, you can access them in notifications.
To use the Gallery app, you must be signed in to your Samsung account that uses the Samsung Cloud.
1 Open category
Move to at the top left of the screen using the directional buttons on the remote control to view by category the content synchronized with the Samsung Cloud.
2 View: Daily / View: Monthly
Sort the content by day or month.
3 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
4 Gallery Settings
Set a PIN for screen lock to restrict access to the Gallery app, or view the terms and condition.
Using the Universal Guide App
Search for and enjoy content such as TV shows, dramas,
Universal Guide
The image on your TV may differ from the image above depending on the model and geographical area.
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, and movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
Using the SmartThings App
Monitor and configure the smart devices you have connected to the SmartThings service.
SmartThings
The image on your TV may differ from the image above depending on the model and geographical area.
From your TV, you can monitor and configure smart devices you connected to the SmartThings service via the SmartThings app installed on them. You can receive notifications about the statuses of your connected devices.
To use this function, you must be logged in to your Samsung account.
This function may not be supported depending on the model or geographical area.
1 Location selection list
Press the Select button to identify all connected devices or the devices specific to a location.
2 Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
If you are signed out of your Samsung account, select Sign In to sign in.
3 Settings
Turn notifications on or off for the connected smart devices.
4 Scenes
Control multiple devices with one command after setting scenes via the SmartThings app on your mobile device.
5 Device list
View a list of the connected smart devices and their statuses.
You can add a new device through the SmartThings app on your mobile device. Please refer to the user guide of the SmartThings app on your mobile device for more details.
Using the e-Manual
Control and read the manual embedded in your TV.
Launching the e-Manual
Settings Support Open e-Manual
You can view the embedded e-Manual that contains information about your TV's key features.
You can download a copy of the e-Manual from Samsung's website to view or print on your PC or mobile device (http:// www.samsung.com)
Using the buttons in the e-Manual
The image on your TV may differ from the image above depending on the model and geographical area.
1 (Search)
Select an item from the search results to load the corresponding page.
2 (Index)
Select a keyword to navigate to the relevant page.
This function may not be supported depending on the model or geographical area.
3 (Recently Viewed Topics)
Select a topic from the list of recently viewed topics.
Words in blue (e.g., Internet) indicate a menu item.
The image on your TV may differ from the image above depending on the model and geographical area
4 (Try Now)
Allows you to access the corresponding menu item and try out the feature right away.
5 (Link)
Access an underlined topic referred to on an e-Manual page immediately
Using the Internet
Surf the Internet on your TV.
Internet
When you run Internet, you can see recently viewed web sites or featured recommendations. When you select a desired web site, you can get immediate access to it.
You can use the Internet function more easily after connecting a keyboard and mouse.
You can scroll web pages with the directional pad on the Samsung Smart Remote.
The web pages may differ from those on a PC.
Before using the Internet, refer to "Read Before Using the Internet Function."
Playing pictures/video/music
Play media content stored on your TV, USB devices, mobile devices, cameras, PCs, etc.
Source Connected Device Try Now
The image on your TV may differ from the image above depending on the model and geographical area.
You can play media content saved on storage devices, such as USB devices, mobile devices, and cameras on the TV.
You cannot play media content if the content or the storage device is not supported by the TV. For more information, refer to "Read Before Playing Photo, Video, or Music Files."
Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files.
You can use the following functions on the media content list screen of a storage device.
1 Filter By
Filters the media content by type of media.
2 Sort By
Sorts the content list by Title or Date.
This function may not be supported depending on the type of external device.
3 Options
Deletes or plays the selected media content in the media content list. When you select Refresh, the content list is reloaded.
You can delete only the recorded content. To delete content, change the Filter By option to Recorded.
Playing multimedia content on a PC or mobile device
1. Select a device with media content in Source. The media content list in the device appears.
2. Select a media content item from the list.
The selected content is played.
The content may not be played depending on the encoding method or file format. Furthermore, several functions may be restricted.
Content on devices connected to the TV via your network may not play smoothly due to network communication problems. If this occurs, use a USB device.
Playing multimedia content on a USB device
1. Connect a USB device to the USB port.
2. When a pop up message appears on the screen, select Browse to easily move to the list of multimedia content stored on the device.
If a USB device that contains the content you want to play is already connected to the TV, select the USB device in the Source screen.
3. Select a content item to play from the list.
The selected content is played.
Listening to your mobile device sound through the TV speaker using Sound Mirroring
1. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
2. Select media content to play on your mobile device.
The selected contents media is played through the TV speaker.
Some models enter Ambient Mode or Art mode automatically, and then play the selected media contents.
This function may not be supported depending on the TV model.
If the TV and the sound bar are connected wirelessly, the operation may be restricted.
Buttons and functions available while playing multimedia content
Press the Select button while playing any video, photo, or recorded content. The following buttons appear.
The provided buttons and functions may not be supported depending on the model or geographical area.
The available buttons and functions may differ with the content you are viewing or playing.
Pause / Play
Pauses or plays the multimedia content. You can use the following functions when the video is paused. Note that with the video paused, the TV does not play audio.
– Slow Rewind or Slow Forward: Allows you to play a video slowly backward or forward by selecting the or option. There are 3 playback speeds. To change the playback speed, press the option repeatedly. To return to normal speed, select the option or press the button.
Jump Backward / Jump Forward
Press the up directional button to move the focus to the playback control bar, and then select the left or right directional button in the playback control bar to move backward or forward by 10 seconds in the video.
Move to a specific playback section, move up the focus on the playback bar, and then select one of the five thumbnails.
This function may not be supported depending on the file format.
Stop
Stop the contents being played.
Previous / Next
Displays the previous or the next multimedia content file.
Rewind / Fast Forward
Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly. To return to normal speed, select the option or press the button.
360 Mode
Provides a 360-degree view for videos and photos.
This function may not be supported depending on the file format.
Video files using the mjpeg codec do not support a 360-degree view.
When a video or photo does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other functions during playback.
360 Auto Rotation
Automatically adjusts the video's viewing angle by analyzing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time.
When 360 Auto Rotation is focused, press the Select button to change to the following modes:
– General
– Dynamic
– Natural
This function is only available when 360 Mode is selected.
Even if you watch the same video file in the same 360 Auto Rotation mode, the current effect of this function may differ a little from the previous effects.
The video's viewing angle is not automatically adjusted in General mode.
This function may not be supported depending on the file format.
Video files that use the mjpeg codec do not support a 360-degree view.
When a video does not support a 360-degree view, applying 360 rotation to it may cause the screen to look distorted.
Videos may be interrupted if 360 rotation is applied during double speed playback.
Videos that support a 360-degree view may be interrupted if 360 rotation is simultaneously applied with other functions during playback.
Repeat
Plays the current multimedia content repeatedly or all multimedia content files in the same folder repeatedly.
Shuffle
Plays music files in random order.
Picture Off
Plays music files with the screen off.
Screen Fit
Fits a photo to the screen.
Rotate left / Rotate right
Rotates a photo left or right.
Zoom
Zooms in a photo.
Background Music
Pauses or resumes the background music while the TV displays photos.
Options
The available options may differ with the model and content
Using Bixby
Speak into the microphone on your Samsung Smart Remote to control your TV.
Bixby is available only when the TV is connected to the Internet.
To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Bixby only supports some languages, and the supported functions may differ depending on the geographical area.
Bixby may not be supported depending on the model or geographical area.
Starting Bixby with voice
You can immediately start a conversation with Bixby by saying "Hi, Bixby." Say "Hi, Bixby," and the Bixby icon at the bottom of the TV screen is activated in Listen mode. Continue speaking. If Bixby does not respond to your voice, turn on the Voice Wake-up function, and then try again. ( Explore Now Settings Voice Wake-up)
This function may not be supported depending on the model.
Starting Bixby using buttons on the Samsung Smart Remote
You can also have a conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
To view the Bixby guide, press the button once:
When you press the button, the Explore Now button appears at the bottom of the screen. Press the Select button to go to the Explore Bixby screen.
Learning about the Explore Bixby Screen
The image on your TV may differ from the image above depending on the model and geographical area.
1 My Profile
Go to the My Profile screen to create a new account or register a voice ID. Sign in to your account with your voice, that is, your registered voice ID.
If you are signed out of your Samsung account, select My Profile to sign in.
2 Settings
You can change the settings for using Bixby.
These functions may not be supported depending on the model or geographical area.
Language
You can change Bixby's language.
The languages of the TV and other apps will not change.
Bixby only supports some languages.
Voice response
You can change or turn off Bixby's voice.
This function may not be supported depending on the language selected for Bixby.
Voice Wake-up
You can configure this function to make Bixby respond to your voice.
This function may not be supported depending on the model or geographical area.
Privacy
You can permit or prohibit Bixby from utilizing your personal information when you are using Bixby services.
3 Recommended commands
Displays recommended commands you can use to control the TV with Bixby given the current context.
4 All Services
You can learn the voice commands that let you use Bixby in various situations. Use the directional buttons to move to the desired command, and then press the Select button. You can operate the TV with various voice commands.
5 View Tutorial
The popup window on using Bixby appears.
Read Before Using Bixby
The supported voice interaction languages and features may differ depending on the geographical area.
If the language set differs from the language of your country, some features are not available.
Bixby is available only when the TV is connected to the Internet.
Even if the TV is connected to the Internet, there may be no response due to a Bixby server error.
The existing functional specifications may be changed if Bixby is updated.
Bixby is available only on TVs that support it and come with remote controls that have a microphone.
Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains numeric values or symbols, the function may not operate properly.
Searched results may not provide complete results.
You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
To change the current channel by saying channel names as voice commands, you must finish Set Up Your Service Provider. If Set Up Your Service Provider is not completed, you can complete it using Reset ( Settings General Reset). Try Now
To use the voice text input function and the search function, you must consent to provisions allowing third parties to collect and use your voice data.
To use the Bixby function, you must:
– Agree to Smart Hub's Terms of Use
– Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
– Consent to the collection and use of personal information for the voice interaction-based service.
Provisions for using Bixby
The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV sound and ambient noise).
The optimal volume for voice commands is between 75 dB and 80 dB.
System and Support
You can configure system and support settings such as clock, timers, energy usage and software updates.
Using the Time Functions and the Timers
Set the current time and use the timer function.
Settings General System Manager Time Try Now
You can set the Clock manually or automatically. Once the Clock is set, you can view the current time on the TV anytime.
You must set the clock in the following cases:
The power cable is disconnected and then connected.
The Clock Mode is changed from Auto to Manual.
The TV is not connected to the Internet.
No broadcast signals are received.
Setting the clock automatically
Settings General System Manager Time Clock Clock Mode Auto
This function works only when the TV is connected to the Internet or is receiving digital broadcasts through a connected antenna.
The accuracy of the time information received may differ with the channel and signal.
If you get your TV signal from a cable broadcast receiver/set-top box or a satellite receiver/satellite set-top box connected to an HDMI or Component port, you must set the current time manually.
Adjusting the clock for DST and time zone
Settings General System Manager Time Clock
Sets the right time by setting Daylight Savings Time (DST) and your local time zone.
Time Zone
Selects your time zone.
This function is only available when the Clock Mode is set to Auto.
This function may not be supported depending on the model or geographical area.
DST
Automatically adjusts for Daylight Saving Time (DST).
This function is only available when the Clock Mode is set to Auto.
Changing the current time
Settings General System Manager Time Clock Time Offset
Time Offset adjusts the time through a network connection.
This function is available only when Clock Mode is set to Auto, the TV fails to receive time information through normal broadcast signals, and the TV is connected to the Internet through a local area network.
Setting the clock manually
Settings General System Manager Time Clock Clock Mode Manual
When Clock Mode is set to Manual, you can directly enter the current time. Select the Date and Time by using the directional buttons on the remote control.
Using the sleep timer
Settings General System Manager Time Sleep Timer
You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
This function may not be supported in some viewing modes.
Turning off the TV using the off timer
Settings General System Manager Time Off Timer
You can set Off Timer to shut off the TV automatically at a specific time. Off Timer is only available if the Clock has been set.
To use this function, first set the Clock ( Settings General System Manager Time Clock).
This function may not be supported in some viewing modes.
Using the Auto Protection Time and Energy Saving Functions
Set the Auto Protection Time and reduce the TV's energy consumption.
Setting the Auto Protection Time
Settings General System Manager Auto Protection Time Try Now
Activate a screensaver when your TV displays a still image for two hours or more.
This function may not be supported in some viewing modes.
Reducing the energy consumption of the TV
Settings General Eco Solution Try Now
You can adjust the brightness level of the TV, reduce overall power consumption, and prevent overheating.
Ambient Light Detection Try Now
Automatically adjusts the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Backlight to manually adjust the minimum screen brightness.
Minimum Backlight Try Now
When Ambient Light Detection is turned on, you can manually adjust the minimum brightness of the TV screen. This function acts only when the value is less than the setting in Settings Picture Expert Settings Backlight.
This function is not available when the Adaptive Brightness function is turned on.
Power Saving Mode Try Now
Adjust the brightness settings to reduce the TV's power consumption.
This function is not available when the Adaptive Brightness function is turned on.
Motion Lighting Try Now
Adjusts the brightness in response to on-screen movements to reduce power consumption.
Auto Power Off Try Now
Automatically turns off the TV to reduce unnecessary power consumption if the TV Controller and the remote control are not used for the set period of time.
Updating the TV’s Software
View your TV's software version and update it if necessary.
DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update.
Settings Support Software Update Try Now
Updating through the Internet
Settings Support Software Update Update Now Try Now
Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.
To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto Update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto Update is set to On automatically. If you want this function disabled, use the Select button to turn it off.
This function may take a longer time if another network function is running concurrently.
This function requires an Internet connection.
Protecting the TV from Hacking and Malicious Code
Protect your TV from hacking attempts and malicious code.
Settings General System Manager Smart Security Try Now
You can use Smart Security to protect the TV from hacking and malicious code when it is connected to the Internet.
Scanning the TV and connected storage for malicious code
Settings General System Manager Smart Security Scan
If malicious code is found, the results of the scan will appear on the screen. This result window displays all malicious code found. You can quarantine (isolate) the code. Quarantining prevents it from executing.
1. Select all the malicious code to quarantine.
2. Select Isolate.
The selected malicious code is relocated to the Isolated List.
The Isolated List displays all quarantined malicious codes
Audio and Video Functions for the Visually or Hearing Impaired
You can configure the functions for the visually or hearing impaired.
Running the accessibility functions
Settings General Accessibility Try Now
Running Accessibility Shortcuts
The Accessibility Shortcuts provide easy access to the accessibility functions. To display the Accessibility Shortcuts, press and hold the Volume button for 1 second or more. You can easily turn on or turn off the functions such as Voice Guide, Video Description, Caption, High Contrast, Enlarge, Grayscale, Color Inversion, Learn TV Remote, Learn Menu Screen, Multi-output Audio, Sign Language Zoom, Slow Button Repeat, etc.
On the standard remote control, press the CC/VD button or press and hold the MUTE button.
Even if the Voice Guide is set to Off or muted, the voice guide for Accessibility Shortcuts is enabled.
The shortcut menus may not appear depending on the model or geographical area.
Enabling voice guides for the visually impaired
Settings General Accessibility Voice Guide Settings Try Now
You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On. With Voice Guide on, the TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and various content in the Internet, and in Search.
You can go to Voice Guide, and then press the Select button to turn the function on or off.
The Voice Guide is provided in the language that is specified on the TV Language. However, some languages are not supported by Voice Guide even though they are listed in the TV Language. English is always supported.
For more information about the TV Language settings, refer to "Changing the menu language.
Changing the volume, speed, and pitch of the Voice Guide
You can configure the volume, speed, and pitch of the voice guide.
Enabling audio for the video description function
Settings General Accessibility Video Description Try Now
You can activate an audio guide that provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provide this service.
White text on black background (high contrast)
Settings General Accessibility High Contrast Try Now
You can change Smart Hub and setting menu screens to white text on a black background and change the transparent TV menus to opaque automatically so that text can be more easily read.
If High Contrast is on, some Accessibility menus are not available.
Setting the screen to black and white
Settings General Accessibility Grayscale Try Now
You can change the color of the TV screen to black and white to sharpen blurred edges caused by colors.
If Grayscale is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
Inverting the screen color
Settings General Accessibility Color Inversion Try Now
You can invert the colors of the text and background for the setting menus displayed on the TV screen to make it easier to read them.
If Color Inversion is on, some Accessibility menus are not available.
This function may not be supported depending on the model or geographical area.
Enlarging the font (for the visually impaired)
Settings General Accessibility Enlarge Try Now
You can enlarge the size of the font on the screen. To activate, set Enlarge to On.
Learning about the remote control (for the visually impaired)
Settings General Accessibility Learn TV Remote Try Now
This function helps individuals with a visual impairment to learn the positions of the buttons on the remote control. When this function is activated, you can press a button on the remote control and the TV will tell you its name. Press the button twice to exit Learn TV Remote.
This function is only available when Voice Guide is enabled.
Learning about the TV menu
Settings General Accessibility Learn Menu Screen Try Now
Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.
This function is only available when Voice Guide is enabled
Showing captions
Settings General Accessibility Caption Settings Try Now
Set Caption to On to watch programs with the captions displayed.
Captions are not displayed by programs that do not support captions.
This function has no relationship with the features for controlling sub-titles of DVD or Blu-ray players. To control DVD or Blu-ray subtitles, use the sub-title feature of the DVD or Blu-ray player and the player's remote control.
Selecting the caption language
Settings General Accessibility Caption Settings Caption Mode
Default / CC1 ~ CC4 / Text1 ~ Text4
(Analog channels only) Operates in either analog TV channel mode or when a signal is supplied from an external device to the TV. (Depending on the broadcast signal, the analog caption function may or may not work with digital channels.)
Default / Service1 ~ Service6 / CC1 ~ CC4 / Text1 ~ Text4
(Digital channels only) Works with digital channels. These functions may not be available in digital caption mode depending on the broadcast.
Setting the digital caption related options
Settings General Accessibility Caption Settings Digital Caption Options
You can change the font color, background color, and size settings, etc.
The foreground and background colors and opacity settings cannot be the same.
The Position function is activated only for programs that support broadcast captions.
Listening to the TV through Bluetooth devices (for the hearing impaired)
Settings General Accessibility Multi-output Audio
You can turn on both the TV speaker and Bluetooth headphone at the same time. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
This function may not be supported depending on the model or geographical area.
When you connect the Bluetooth headphone to the TV, Multi-output Audio is activated. For more information about connecting Bluetooth devices to the TV, refer to "Listening to the TV through Bluetooth devices.
Enlarging the sign language screen for the hearing impaired
Settings General Accessibility Sign Language Zoom Settings Try Now
You can zoom in the sign language screen when the program you are watching provides it. First, set Sign Language Zoom to On, and then select Edit Sign Language Zoom to change the position and magnification of the sign language screen.
Configuring the repeat settings for remote control buttons
Settings General Accessibility Remote Button Repeat Settings Try Now
You can configure the operation speed of the remote control buttons so that they slow down when you continually press and hold them. First, set Slow Button Repeat to On, and then adjust the operation speed in Repeat Interval.
Using Other Functions
You can view other functions.
Changing the menu language
Settings General System Manager Language Try Now
Setting up a password
Settings General System Manager Change PIN Try Now
The PIN input window appears. Enter a PIN. Enter it again to confirm it. The default PIN is "0000."
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000."
On the Samsung Smart Remote: Select VOL button. Volume Up Volume Down Volume Up .
On the standard remote control: Select button. ( ) (Volume Up) Select RETURN button. ( ) (Volume Down) Select RETURN button. ( ) (Volume Up) Select RETURN button.
Selecting Usage or Retail Mode
Settings General System Manager Usage Mode Try Now
You can set the TV for retail environments by setting Usage Mode to Retail Mode.
For all other uses, select Home Mode.
Use Retail Mode only in a store. With Retail Mode, some functions are disabled, and the TV settings automatically reset after a preset amount of time.
Managing External Devices
Settings General External Device Manager Device Connect Manager Try Now
When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices.
Access Notification
Set whether to display a notification when an external device such as a mobile device or tablet attempts to connect to the TV.
Device List
Manage a list of external devices registered to the TV.
Using AirPlay
Settings General Apple AirPlay Settings
You can use AirPlay to view content from your iPhone, iPad, or Mac on the TV screen.
Restoring the TV to the factory settings
Settings General Reset Try Now
You can restore all TV settings (excluding the Internet and network settings) to the factory defaults.
1. Select Reset. The security PIN entry window appears.
2. Enter the security PIN, and then select Yes. All settings are then reset. The TV turns off and on again automatically and displays the Initial Setup screen.
For more information on Reset, refer to the user manual that came with the TV.
If you skipped some steps in the initial setup, run Set Up TV ( Source up directional button TV up directional button Set Up TV), and then configure the settings in the steps you skipped..
Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not addressed in the Troubleshooting section, contact the Samsung Call Center.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Self Diagnosis Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance.
If the test picture is displayed properly, there may be a problem with an external device. Please check the connections.
If the problem persists, check the signal strength or refer to the external device’s user manual.
Sound and Noise Issues
When the TV has difficulties with sound, these steps may help resolve the problem.
Testing the sound
Settings Support Self Diagnosis Start Sound Test Try Now
If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external device or the broadcast signal's strength.
Channel and Broadcast Issues
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
External Device Connectivity Issues
When the TV has difficulties connecting to external devices such as a PC, game console, or mobile device, these steps may help resolve the problem.
Network Issues
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
Settings Support Self Diagnosis Start Smart Hub Connection Test Try Now Try Now
If the TV has trouble with network connection or TV services, check the Smart Hub connection status.
Wired networks are not supported by some models.
Anynet+ (HDMI-CEC) Issues
When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem.
Remote Control Issues
When the remote control isn't working, these steps may help resolve the problem.
Recording Issues
When Timeshift or Schedule recording aren't working, these steps may help resolve the problem
.
This function is not available in the U.S.A. and Canada.
This function may not be supported depending on the model or geographical area.
Apps
When apps aren't working, these steps may help resolve the problem.
Media Files
When files don't play, this may help resolve the problem.
Voice Recognition Issues
When the voice recognition or Bixby functions aren't working, these steps may help resolve the problem.
The Voice Wake-up function may not be supported depending on the model or geographical area.
Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
Diagnosing TV operational issues
You can diagnose issues with your TV and Smart Hub and run reset functions.
Settings Support Self Diagnosis Try Now
You can use the Picture Test to help diagnose video issues and the Sound Test to diagnose sound issues. You can also view signal strength information for over-the-air digital signals, test the Smart Hub Internet connection, and run the Smart Hub and TV factory reset functions.
Start Picture Test
Start Sound Test
Signal Information
TV Device Manager
Start Smart Hub Connection Test
Reset Smart Hub
Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web. You can also turn Remote Management on and off.
You can also start this function by pressing and holding the button for 5 or more seconds.
This function requires an Internet connection.
Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call center phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website.
You can also view information by scanning the QR code of your TV.
You can also start this function by pressing and holding the button for 5 or more seconds. For the standard remote control, press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that you encountered, enter the required item, move the focus to Next, and then press the Select button. Select Request Now Send or Schedule Appointment Request Send. Your service request will be registered. The Samsung Contact Center will contact you to set up or confirm your service appointment.
You must agree to the terms and conditions for the service request.
This function may not be supported depending on the geographical area.
This function requires an Internet connection.
Precautions and Notes
You can get instructions and information that you must read after installation.
Before Using the Recording and Timeshift Functions
Read these instructions before using Recording and Timeshift.
Before using the recording and schedule recording functions
Recording and schedule recording are not supported in the U.S.A. and Canada.
Recording may not be supported depending on the model or geographical area.
To set up a Schedule Recording, you must first set the TV's clock. Set the Clock.
– Settings General System Manager Time Clock
You can set up a maximum total of 30 Schedule Viewing and Schedule Recording entries.
Recordings are DRM-protected and therefore cannot be played back on a computer or on a different TV. In addition, these files cannot be played back on your TV if its video circuit has been replaced.
A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives are not supported.
USB memory sticks are not supported.
The total recording capacity may differ with the amount of available hard drive space and the recording quality level.
Schedule Recording requires at least 100 MB of free space on the USB storage device. Recording will stop if the available storage space falls below 50 MB while recording is in progress.
If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in progress, only the recording will stop.
The maximum recording time is 720 minutes.
Videos are played according to the TV settings.
If the input signal is changed while recording is in progress, the screen will go blank until the change is made. In this case, recording will resume, but will not be available
When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time.
If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
Connecting a recording device to the TV automatically deletes abnormally saved recorded files.
If the Sleep Timer or Auto Power Off has been set, the TV will override these settings, continue to record, and turn off after the recording has ended.
– Settings General System Manager Time Sleep Timer
– Settings General Eco Solution Auto Power Off
Before using the timeshift function
Timeshift is not supported in the U.S.A. and Canada.
Timeshift may not be supported depending on the model or geographical area.
A USB hard drive with a speed of 5,400 rpm or above is recommended. However, RAID-type USB hard drives are not supported. ● USB memory sticks or flash drives are not supported.
The total recording capacity may differ with the amount of available hard drive space and the recording quality level.
If the available storage space falls below 500 MB while both the Schedule Recording and Timeshift functions are in progress, only the recording will stop.
The maximum amount of time available for the Timeshift function is 90 minutes.
The Timeshift function is not available for locked channels.
Time-shifted videos are played according to the TV settings.
The Timeshift function may be terminated automatically once it reaches its maximum capacity
The Timeshift function requires at least 1.5 GB of free space available on the USB storage device
Read Before Using APPS
Read this information before using APPS.
If you want to download new apps using APPS, first sign in to your Samsung account.
Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications, and services may not be available on all devices or in all territories. Visit http:// www.samsung.com for more information on specific device information and content availability. Services and content availability are subject to change without prior notice.
Samsung Electronics takes no legal responsibility whatsoever for any interruption of app services caused by the service provider for any reason.
Application services may be provided in English only and available content may differ with the geographical area.
For more information about applications, visit the applicable service provider's website.
An unstable Internet connection may cause delays or interruptions. In addition, applications may terminate automatically depending on the network environment. If this occurs, check your Internet connection and try again.
Application services and updates may become unavailable.
Application content is subject to change by the service provider without prior notice.
Specific services may differ with the version of the application installed on the TV.
An application's functionality may change in future versions of the application. If this occurs, run the application's tutorial or visit the service provider's website.
Depending on the service provider's policies, certain applications may not support multitasking.
Read Before Using the Internet Function
Read this information before using the Internet function.
File download is not supported.
The Internet function may not be able to access certain websites, including websites operated by certain companies.
The TV does not support playback of flash videos.
E-commerce for online purchases is not supported.
ActiveX is not supported.
Only a limited number of fonts are supported. Certain symbols and characters may not be displayed properly.
The response to remote commands and the resulting on-screen display may be delayed while a web page is loading.
Loading a web page may be delayed or suspended completely depending on the status of the participating systems.
Copy and paste operations are not supported.
When composing an email or a simple message, certain functions such as the font size and color selection may not be available.
There is a limit to the number of bookmarks and the size of the log file that can be saved.
The number of windows that can be opened concurrently is limited.
Web browsing speed will differ with the network environment.
Browsing history is saved from latest to oldest, with the oldest entries being overwritten first.
Depending on the types of video/audio codecs supported, you may not be able to play certain HTML5 video and audio files.
Video sources from PC-optimized streaming service providers may not play properly on our proprietary Internet browser.
Read before setting up a wireless Internet connection
Precautions for wireless Internet
This TV supports the IEEE 802.11 a /b /g /n /ac communication protocols. Samsung recommends using IEEE 802.11n. Video files stored on a device connected to the TV via a Home Network may not play back smoothly.
Some of the IEEE 802.11 communication protocols may not be supported depending on the model or geographical area.
To use wireless Internet, the TV must be connected to a wireless access point or modem. If the wireless access point supports DHCP, the TV can use a DHCP or static IP address to connect to the wireless network.
Select a channel that is not currently being used by the wireless access point. If the channel set is currently being used by the wireless access point to communicate with another device, the result is usually interference and/or a communications failure.
Most wireless networks have an optional security system. To enable a wireless network's security system, you need to create a password using characters and numbers. This password is then needed to connect to a security-enabled access point.
Wireless security protocols
The TV only supports the following wireless network security protocols. The TV cannot connect to non-certified wireless access point.
– Authentication Modes: WEP, WPAPSK, WPA2PSK
– Encryption Types: WEP, TKIP, AES
In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number). WPS automatically configures the SSID and WPA key settings.
Read Before Playing Photo, Video, or Music Files
Read this information before playing media content.
Limitations to the use of photo, video, and music files Try Now
The TV supports MSC (Mass Storage Class) USB devices only. MSC is a class designation for mass storage devices. Types of MSC devices include external hard drives, flash card readers, and digital cameras. (USB hubs are not supported.) These kinds of devices must be connected directly to the USB port. The TV may not be able to recognize a USB device or read the files on the device if it is connected with a USB extension cable. Do not disconnect USB devices while they are transferring files.
When connecting an external hard drive, use the USB (HDD 5V 1A) port. We recommend that you use an external hard drive with its own power adapter.
Certain digital cameras and audio devices may not be compatible with the TV.
If there are multiple USB devices connected to the TV, the TV might not be able to recognize some or all the devices. USB devices that use high-power input should be connect to the USB (HDD 5V 1A) port.
The TV supports the FAT, exFAT, and NTFS file systems.
In the media contents list, the TV can display up to 1,000 files per folder. If the USB device contains more than 8,000 files and folders, however, some files and folders might not be accessible.
Certain files, depending on how they are encoded, may not play on the TV.
Certain files are not supported on all models.
The DivX and DTS codecs are not supported by the Samsung TV models released in 2019.
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
The MPO format is supported partly.
Supported music formats and codecs
Supported video codecs (RU8 series or higher, QLED TV, The Serif, The Frame)
" For Q50R model, refer to "Supported video codecs (Q50R model, RU7 series or lower)."
Supported video codecs (Q50R model, RU7 series or lower)
Other restrictions
Codecs may not function properly if there is a problem with the content.
Video content does not play or does not play correctly if there is an error in the content or container.
Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
If the Index Table is has an error, the Seek (Jump) function will not work.
When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Some USB/digital camera devices may not be compatible with the TV.
HEVC codec is only available in MKV / MP4 / TS containers.
The MVC codec is supported partly.
Video decoders
H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does not support FMO / ASO / RS)
HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
VC1 AP L4 is not supported.
GMC 2 or above is not supported.
Audio decoders
WMA is supported up to 10 Pro 5.1 channels.
WMA1, WMA lossless / Voice are not supported.
QCELP and AMR NB/WB are not supported.
Vorbis is supported for up to 5.1 channels.
Dolby Digital+ is supported for up to 5.1 channels.
The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec
Supported video codecs (Q900RB model)
Because the specifications are based on the current 8K connectivity and decoding standards, future connectivity, broadcasting, and decoding standards may not be supported. Upgrading for meeting future standards may require purchase of additional devices.
Some 3rd party standards may not be supported.
Other restrictions
Codecs may not function properly if there is a problem with the content.
Video content does not play or does not play correctly if there is an error in the content or container.
Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings.
If the Index Table is has an error, the Seek (Jump) function will not work.
When playing video over a network connection, the video may not play smoothly because of data transmission speeds.
Some USB/digital camera devices may not be compatible with the TV.
HEVC codec is only available in MKV / MP4 / TS containers.
The MVC codec is supported partly.
Video decoders
H.264 UHD is supported up to Level 5.1, and H.264 FHD is supported up to Level 4.1. (TV does not support FMO / ASO / RS)
HEVC UHD is supported up to Level 5.1, and HEVC FHD is supported up to Level 4.1.
HEVC 8K is supported up to Level 6.1.
VC1 AP L4 is not supported.
GMC 2 or above is not supported.
Audio decoders
WMA is supported up to 10 Pro 5.1 channels.
WMA1, WMA lossless / Voice are not supported.
QCELP and AMR NB/WB are not supported.
Vorbis is supported for up to 5.1 channels.
Dolby Digital+ is supported for up to 5.1 channels.
The supported sample rates are 8, 11.025, 12, 16, 22.05, 24, 32, 44.1, and 48 KHz, and differ with the codec
Read After Installing the TV
Read this information after installing the TV.
Picture sizes and input signals
The Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them.
This input signal is supported by Q900RB model.
The input ports for external devices may differ depending on the model and geographical area.
Installing an anti-theft lock
An anti-theft lock is a physical device that can be used to protect the TV against theft. Look for the lock slot on the back of the TV. The slot has a icon next to it. To use the lock, wrap the lock cable around an object that is too heavy to carry and then thread it through the TV's lock slot. The lock is sold separately. The method of using an anti-theft lock may differ for each TV model. Refer to the lock's user manual for more information.
This function may not be supported depending on the model or geographical area.
Supported Resolutions for UHD Input Signals
Check the supported resolution for UHD input signals.
Resolution: 3840 x 2160p, 4096 x 2160p
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
For One Connect unsupported models:
For One Connect supported models:
These specifications are supported for the HDMI 4 port
Resolutions for Input Signals supported by Q900RB model
Check the resolutions for input signals supported by Q900RB model.
If Input Signal Plus is set to On
3840 x 2160
These specifications are supported for the HDMI 4 port.
7680 x 4320
These specifications are supported for the HDMI 4 port. Use an HDMI cable that supports these specifications.
Supported Resolutions for FreeSync
Check the supported resolutions for the FreeSync function.
Settings of FreeSync mode: Off / Ultimate (48~120 Hz) / Basic (90~120 Hz)
The supported FreeSync modes may differ depending on the external device.
This function may not be supported depending on the model or geographical area.
For One Connect unsupported models:
For One Connect supported models:
Read Before Connecting a Computer (Supported Resolutions)
Check the resolutions supported for PC input signals.
When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below or on the next pages. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 at 60 Hz (UHD model series) and 7680 x 4320 at 60 Hz (Q900RB model). Choosing a resolution not included in the tables can result in a blank screen or just the power indicator turning on. Refer to the user manual of your graphics card for compatible resolutions.
The native resolutions are 3840 x 2160 at 60 Hz (UHD model series) and 7680 x 4320 at 60 Hz (Q900RB model) with the Input Signal Plus set to On. The native resolution is 3840 x 2160 at 30 Hz with the Input Signal Plus set to Off.
IBM
MAC
VESA DMT
VESA CVT
The resolution may not be supported depending on the model.
CTA-861
The resolution may not be supported depending on the model.
Supported Resolutions for Video Signals
Check the resolutions supported for video signals.
CTA-861
The resolution may not be supported depending on the model.
VESA CVT
The resolution may not be supported depending on the model.
Read Before Using Bluetooth Devices
Read this information before using a Bluetooth device.
This function may not be supported depending on the model or geographical area.
Restrictions on using Bluetooth
You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
Compatibility issues may occur, depending on the Bluetooth device. (A Mobile exclusive headphone may not be available, depending on the environment.)
Lip-sync errors may occur.
The TV and Bluetooth device may disconnect, depending on the distance between them.
A Bluetooth device may hum or malfunction:
– When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV.
– When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning.
– When the device is exposed to electrical interference from same frequency-band devices including medical equipment, microwave ovens, and wireless LANs.
If the problem persists, we recommend you use a wired connection.
– DIGITAL AUDIO OUT (OPTICAL) port
– HDMI (ARC) port
The HDMI (ARC) port may support eARC in some models.
Blocking programs based on their TV Rating
Read this information before viewing a blocking program.
To block content, select a rating category to lock. All programs at that level and higher are blocked and require the PIN to watch. To unblock a category, select the lock icon. To unblock all the categories in a row, select the lock under ALL.
This function may not be supported depending on the model or geographical area.
Categories on the left:
TV-Y: Young children
TV-Y7: Children 7 and over
TV-G: General audience
TV-PG: Parental guidance
TV-14: Viewers 14 and over
TV-MA: Mature audience
Categories on the top:
ALL: Lock all TV ratings.
FV: Fantasy violence
V: Violence
S: Sexual situations
L: Adult Language
D: Sexually Suggestive Dialog
Blocking movies based on their Movie Rating (MPAA)
This rating system applies to all materials with supplied ratings in the U.S.A.
From the MPAA:
"The Motion Picture Association of America (MPAA) has implemented a rating system that provides parents or guardians with advanced information on which films are appropriate for children.”
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
G: General audience (no restrictions).
PG: Parental guidance suggested.
PG-13: Parents strongly cautioned.
R: Restricted. Children under 17 should be accompanied by an adult.
NC-17: No children under age 17.
X: Adults only.
NR: Not rated.
Blocking programs based on their Canadian English Rating
This rating system applies to all rated material viewed on English-Canadian TV channels.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
C: Programming intended for children under age 8
C8+: Programming generally considered acceptable for children 8 years and over to watch on their own
G: General programming, suitable for all audiences
PG: Parental Guidance
14+: Programming containing themes or content that may not be suitable for viewers under the age of 14
18+: Adult programming
Blocking programs based on their Canadian French Rating
This rating system applies to all rated material viewed on French-Canadian TV channels.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
G: General
8 ans+: Programming acceptable for children 8 years and over to watch on their own
13 ans+: Programming that may not be suitable for children under the age of 13
16 ans+: Programming not suitable for children under the age of 16
18 ans+: Programming restricted to adults
Blocking Programs based on their Downloadable U.S. Rating
This rating system only applies to material originating from US DTV channels.
Parental restriction information is automatically downloaded while you watch DTV channels. This download may take several seconds. If the information is unavailable from the broadcasting station, the Downloadable U.S. Rating menu is deactivated.
Parental restriction levels differ with the broadcasting station. The default menu name and the Downloadable U.S. Rating name changes depending on the downloaded information.
Even when the on-screen display is set to another language, the Downloadable U.S. Rating menu appears only in English.
Select a lock beside one of the rating categories to block that category and all higher categories. To unblock a category, select the lock icon.
Licenses
Check the license information and trademarks applied in your TV.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Open Source License Notice
Open Source used in this product can be found on the following webpage. (http://opensource.samsung.com) Open Source License Notice is written only English.
This license may not be supported depending on the model or geographical area.
See other models: WF337AA DV219A QN65Q60RAFXZA WF398AT DV484ETHA
