Samsung QN75Q7FNAFXZA 75" QLED Smart 4K UHD TV

User Manual - Transcript

• Page 1 - English - : EMANUAL Thank you for purchasing this Samsung product To receive more complete service please register your product at wwwsamsungcom Model Serial No To directly go to the page that provides instructions on how to use the manual for visually impaired users select the Learn the Menu Screen link below Learn the Menu Screen Link English
• Page 2 - English - : Troubleshooting Internet Connectivity Issues 24 Troubleshooting Internet connectivity issues Connecting Video Devices 26 Connecting with an HDMI cable 27 Connecting with a component cable Only for models with COMPONENT IN AV IN 28 Connecting with a composite cable Only for models with COMPONENT IN AV IN Audio Input and Output Connections 29 Connecting with an HDMI ARC cable 29 Connecting with a digital audio optical cable 29 Connecting through a wireless network 30 Connecting Bluetooth Devices Connecting a Computer 30 Connecting through the HDMI port Screen sharing HDMI Connecting Your Mobile Device 31 Connecting to the TV via the SmartThings app 32 Bidirectionally mirroring your TV and mobile device using the SmartThings app 33 Managing Mobile Devices Switching between external devices connected to the TV 33 Changing the input signal 34 Editing the name and icon of an external device 35 Using additional functions Connection Notes 35 Connection notes for HDMI 36 Connection notes for audio devices 37 Connection notes for computers 37 Connection notes for mobile devices Quick Guides Connecting the Samsung Smart Remote to the TV Using Smart Hub Using the Ambient Mode 11 Screen states related to Ambient Mode 12 Changing the content and settings for Ambient Mode Using Bixby 14 Running Bixby 15 Learning about My Bixby 16 Read Before Using Bixby Updating the TVs Software 17 Updating the TVs software to the latest version 17 Updating the TV automatically Getting Support 18 Getting support through Remote Management 19 Finding the contact information for service 19 Requesting service Connections Connection Guide Connecting an Antenna Connecting to the Internet 21 Connecting to your Internet network 23 Resetting Your Network 23 Turning on the TV with a mobile device 23 Connecting an IP control device to the TV 23 Setting up an Internet connection over IPv6 23 Changing the name of the TV on a network Contents
• Page 3 - English - : Using the APPS Service 64 Installing and running an app 65 Managing purchased or installed apps 66 Rating apps Using the Gallery App Using the Universal Guide App Using the SmartThings App Using the eManual 70 Launching the eManual 71 Using the buttons in the eManual Using the Internet Playing picturesvideomusic 73 Playing media content Using Bixby 75 Running Bixby 76 Learning about My Bixby 77 Read Before Using Bixby TV Viewing Viewing Broadcast Information at a Glance 78 Using the guide Recording Programs 80 Recording programs 81 Managing the schedule recording list 81 Viewing recorded programs 82 Setting up a schedule recording start Setting Up a Schedule Viewing 82 Setting up a schedule viewing for a channel 83 Editing a scheduled viewing Using Timeshift Buttons and functions available while recording a program or Timeshift Using the Channel List Editing channels 87 Reregistering and deleting a channel 87 Changing a channel name 88 Using Program Rating Lock Remote Control and Peripherals About the Samsung Smart Remote QLED TV About the Samsung Smart Remote UHD TV About the Samsung Smart Remote THE FRAME Connecting to the Samsung Smart Remote Controlling External Devices with the Samsung Smart Remote Using the Universal Remote Using Anynet HDMICEC 46 Connecting an external device through Anynet and using their menus Controlling the TV with a Keyboard or Mouse 47 Connecting a USB keyboard or mouse 47 Connecting a Bluetooth keyboard or mouse 47 Using the keyboard and mouse 48 Setting up the input devices Entering Text using the OnScreen Virtual Keyboard 50 Entering Text using the remote controls microphone and the onscreen virtual keyboard Smart Features Smart Hub 52 Displaying the Home Screen 55 Launching Smart Hub automatically 56 Launching the last used app automatically 56 Testing Smart Hub connections 56 Resetting Smart Hub Using a Samsung account 56 Creating and managing your Samsung account 57 Signing in to a Samsung account Using the Ambient Mode 60 Screen states related to Ambient Mode 61 Changing the content and settings for Ambient Mode
• Page 4 - English - : System and Support Using the Time Functions and the Timers 100 Setting the current time 101 Using the timers Using the Auto Protection Time and Energy Saving Functions 102 Setting the Auto Protection Time 102 Reducing the energy consumption of the TV Updating the TVs Software 103 Updating the TVs software to the latest version 103 Updating the TV automatically Protecting the TV from Hacking and Malicious Code 104 Scanning the TV and connected storage for malicious code Using Other Functions 105 Running the accessibility functions 105 Running Accessibility Shortcuts 105 Enabling voice guides for the visually impaired 105 Enabling audio for the video description function 106 White text on black background high contrast 106 Setting the screen to black and white 106 Inverting the screen color 106 Enlarging the font for the visually impaired 106 Learning about the remote control for the visually impaired 107 Learning about the TV menu 107 Showing captions 108 Listening to the TV through Bluetooth devices for the hearing impaired 108 Configuring advanced system settings 109 Restoring the TV to the factory settings Creating a Personal Favorites List 88 Registering channels as favorites 89 Viewing and selecting channels on Favorites lists only Editing a Favorites List 89 Adding channels to a favorites list 89 Removing channels from a favorites list 89 Rearranging a favorites list 89 Renaming a favorites list TVViewing Support Functions 90 Changing the broadcast signal 90 Scanning for available channels 91 Configuring advanced broadcasting audio settings 91 Checking digital channel signal info and strength Picture and Sound Adjusting the Picture Quality 92 Choosing a picture mode 92 Configuring advanced picture settings Setting the Viewing Environment for External Devices 94 Playing games on an optimized screen 94 Configuring game mode details 95 Viewing UHD videos 95 Using HDMI black level Changing the Picture Size and Position 96 Changing the picture size 96 Fitting the picture to the screen 96 Adjusting the picture size andor position Configuring a Sound Mode and Expert Settings 97 Choosing a sound mode 97 Configuring advanced sound settings Using the Sound Support Functions 98 Selecting speakers 98 Listening to the TV through Bluetooth devices 99 Listening to the TV through a Samsung audio device that supports the WiFi function
• Page 5 - English - : Read Before Playing Photo Video or Music Files 127 Limitations to the use of photo video and music files 128 Supported external subtitles 128 Supported internal subtitles 129 Supported image formats and resolutions 129 Supported music formats and codecs 130 Video codecs supported by Q900R model series 131 Video codecs supported by NU7100 model series or higher 132 Video codecs supported by NU7090 model series or lower Read After Installing the TV 134 Picture sizes and input signals 134 Installing an antitheft lock Supported Resolutions for UHD Input Signals 135 If HDMI UHD Color is set to Off 135 If HDMI UHD Color is set to On Resolutions for 8K Input Signals supported by Q900R model series 135 If HDMI UHD Color is set to On Supported Resolutions for FreeSync Read Before Connecting a Computer Supported Resolutions 136 IBM 136 MAC 137 VESA DMT 137 VESA CVT 138 CTA861 Supported Resolutions for Video Signals 138 CTA861 139 VESA CVT Read Before Using Bluetooth Devices 140 Restrictions on using Bluetooth Blocking programs based on their TV Rating 142 Blocking movies base on their Movie Rating MPAA 142 Blocking programs based on their Canadian English Rating 143 Blocking programs based on their Canadian French Rating 143 Blocking Programs based on their Downloadable US Rating Buttons and functions available while playing multimedia content License Troubleshooting Getting Support 110 Getting support through Remote Management 111 Finding the contact information for service 111 Requesting service Diagnosing TV operational issues There Is a Problem with the Picture 112 Testing the picture I Cant Hear the Sound Clearly 115 Testing the sound There Is a Problem with the Broadcast My Computer Game Console Wont Connect The TV Wont Connect to the Internet The Schedule RecordingTimeshift Function Isnt Working Anynet HDMICEC Isnt Working I Have Trouble LaunchingUsing Apps My File Wont Play I Want to Reset the TV Other Issues Precautions and Notes Before Using the Recording and Timeshift Functions 122 Before using the recording and schedule recording functions 123 Before using the timeshift function Read Before Using APPS Read Before Using the Internet Function 126 Read before setting up a wireless Internet connection
• Page 6 - English - : Accessibility Guidance Learn the Menu Screen Using the Remote control 148 Orientation of the Samsung Smart Remote 148 Description of the Samsung Smart Remote Using the accessibility menu 150 Accessibility Shortcuts menu 151 Step by Step instructions to run the options 153 Setting accessibility settings using Bixby Using the TV with Voice Guide on 154 Watching TV Using the guide Setting Up a Schedule Viewing 160 Cancelling a scheduled viewing Using the Channel List 162 Creating a Personal Favorites List Recording 164 Using the instant and schedule recording options from the guide screen 165 Using the Instant and Schedule Recording options from the program info window 165 Changing the recording time 166 Viewing recorded programs 166 Deleting a recorded program Using Smart Hub 167 Smart Hub 168 Using the Home Screen in Smart Hub Launching the eManual Using Bixby 172 Running Bixby
• Page 7 - English - : 7 Quick Guides You can learn quickly how to run and use the frequently used functions such as Bixby Ambient Mode and Smart Hub Connecting the Samsung Smart Remote to the TV Connect the Samsung Smart Remote to your TV to operate the TV When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the and buttons simultaneously for 3 seconds or more quot The images buttons and functions of the Samsung Smart Remote may differ with the model quot For more information about the Samsung Smart Remote that comes with the QLED TV refer to quotAbout the Samsung Smart Remote QLED TVquot quot For more information about the Samsung Smart Remote that comes with the UHD TV refer to quotAbout the Samsung Smart Remote UHD TVquot quot For more information about the Samsung Smart Remote that comes with THE FRAME TV refer to quotAbout the Samsung Smart Remote THE FRAMEquot quot The Samsung Smart Remote may not be supported depending on the model or geographical area
• Page 8 - English - : 8 Using Smart Hub Connect to Smart Hub for apps games movies and more Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen Sources TV HDMI 1 HDMI 2 USB 1 USB 2 Connection Guide Universal Remote Source quot The image on your TV may differ from the image above depending on the model and geographical area When you press the button on your remote control you can use the following functions and features Notification You can view a list of notifications for all events that occur on your TV A notification appears on the screen when it is time to broadcast a scheduled program or when an event occurs on a registered device quot For more information refer to quotDisplaying the Home Screenquot Settings When the focus is moved to the icon a list of quick settings icons appears above the top of the menu You can quickly set frequently used functions by clicking the icons
• Page 9 - English - : 9 Source You can select an external device connected to the TV quot For more information refer to quotSwitching between external devices connected to the TVquot Search You can search for channels programs movie titles and apps from Smart Hub quot To use this feature the TV must be connected to the Internet APPS You can enjoy a wide range of content including news sports weather and games by installing the corresponding apps on your TV quot To use this feature the TV must be connected to the Internet quot For more information refer to quotUsing the APPS Servicequot Ambient Mode In Ambient Mode you can view beautiful screens various visual information and notifications To enter Ambient Mode press the button To return to the TV mode press the button To shut off the TV press the button If you press the button when the TV is turned off the TV turns on in Ambient Mode quot If you use a remote control other than the Samsung Smart Remote there may be restrictions to entering Ambient Mode quot Because this function is a QLED TVspecific function it may not be supported depending on the model quot For more information about the Ambient Mode refer to quotUsing the Ambient Modequot Universal Guide Universal Guide is an app that allows you to search for and enjoy various content such as TV shows dramas and movies in one place Universal Guide can recommend content tailored to your preferences and notify you of new drama series quot For more information about the Universal Guide refer to quotUsing the Universal Guide Appquot quot Images may look blurry depending on the service providers circumstances quot This function may not be supported depending on the model or geographical area
• Page 10 - English - : 10 Art When you are not watching TV or when the TV is turned off you can use the Art mode function to edit image content such as artworks or photos or to display the content quot This function is supported only in THE FRAME model quot For more information refer to the provided user manual Using the Ambient Mode Learn about the functions available in Ambient Mode which is a QLED TVspecific function Ambient Mode In Ambient Mode you can view beautiful screens various visual information and notifications To enter Ambient Mode press the button To return to the TV mode press the button To shut off the TV press the button If you press the button when the TV is turned off the TV turns on in Ambient Mode quot If you use a remote control other than the Samsung Smart Remote there may be restrictions to entering Ambient Mode quot Because this function is a QLED TVspecific function it may not be supported depending on the model quot To activate the and menus first select a content item in Ambient Mode
• Page 11 - English - : 11 Screen states related to Ambient Mode Ambient Mode In Ambient Mode you can set up and enjoy visual information and design In this state less power is consumed and brightness is automatically adjusted by the illuminance sensor Getting dark state In Ambient Mode the TV screen changes automatically according to the surroundings When the surroundings get dark the TV screen becomes darker When the surroundings get bright before the TV screen turns completely black or when the remote control or the Bixby function is operated the TV screen returns to the Ambient Mode quot You can change the auto brightness setting for Ambient Mode by using in the Ambient Mode browser screen quot In this state the TV can activate voice guides and process voice commands Black screen state In Ambient Mode if the surroundings get to a specific level of darkness the TV turns softoff To turn the screen back on in Ambient Mode press the button on the remote control quot You can change the auto brightness setting for Ambient Mode by using in the Ambient Mode browser screen quot In this state the TV cannot activate voice guides and process voice commands TV off state To enter Ambient Mode when the TV is turned off press the button on the remote control To enter TV mode when the TV is turned off press the button In TV mode you can watch broadcasts or enjoy the content on the external connected devices
• Page 12 - English - : 12 Changing the content and settings for Ambient Mode Décor Info Photo quot The image on your TV may differ from the image above depending on the model and geographical area When you press the or button in Ambient Mode the Ambient Mode browser screen appears In the Ambient Mode browser screen you can select content and change the Ambient Mode settings Setting up the content for Ambient Mode The Ambient Mode browser screen displays content at the top and categories at the bottom Use the left or right directional buttons in the content list at the top to move the focus to content you want and then press the Select button The selected content is played in Ambient Mode In the future more content that you can set up in the Ambient Mode browser will be provided You can select the following categories and content Décor Allows you to select beautiful screens Info Provides information such as weather news headlines and more quot This function may not be supported depending on the geographical area Photo Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient Mode screen You can configure special layouts using your photos quot To save photos from your mobile device to the TV and import them in Ambient Mode use the SmartThings app on your mobile device
• Page 13 - English - : 13 Setting up the Ambient Mode details In the Ambient Mode browser screen move the focus to and then press the Select button You can change the following settings Brightness Adjusts the screen brightness for Ambient Mode Color Tone Adjusts the colors of the screen for Ambient Mode Auto Brightness Changes the auto brightness setting for Ambient Mode quot When this function is set to Off the brightness level of the TV screen is not automatically adjusted according to the ambient light level quot This function may not be supported depending on the model Ambient Off Timer Sets the time that the Ambient Mode screen turns off automatically quot If there is no remote control input for the set time the screen goes off To turn the screen back on in Ambient Mode press the button on the remote control Changing the background color of Ambient Mode To change the background color of Ambient Mode move the focus to in the Ambient Mode browser screen and then press the Select button You can change the background color or pattern Move the focus to a color or pattern you want and then press the Select button quot Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient Mode This function may have a delay in image transmission and optimization depending on the network conditions
• Page 14 - English - : 14 Using Bixby Speak into the microphone on your Samsung Smart Remote to control your TV quot This function may not be supported depending on the model or geographical area quot The supported language may differ depending on the geographical area Running Bixby Press and hold the button on your Samsung Smart Remote say a command and then release the button The TV recognizes the voice command To view the Bixby guide press the button once When you press the button for the first time the Using Bixby button appears at the bottom of the screen Press the Select button The Using Bixby popup window appears and a tutorial on using Bixby is shown When you press the button after the first time the Explore Now button appears at the bottom of the screen Press the Select button to go to the My Bixby screen
• Page 15 - English - : 15 Learning about My Bixby My Bixby quot The image on your TV may differ from the image above depending on the model and geographical area Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account quot If you are signed out of your Samsung account select Sign In or to log in Settings You can change the voice responses and the voice style of Bixby You can also select a music service provider in the Default music service provider tab quot The Default music service provider tab may not be supported depending on the model or geographical area User information and the experience points XP guide You can see user information and the experience points XP that you can get from using Bixby quot You must be signed in to your Samsung account to view the user information and the experience points XP quot This function may not be supported depending on the model or geographical area Bixby guide You can learn the voice commands that let you use Bixby in various situations Use the directional buttons to move to the desired command and then press the Select button You can operate the TV with various voice commands quot To view a tutorial on Bixby use the directional buttons to move to the bottom and then select the View Tutorial item
• Page 16 - English - : 16 Read Before Using Bixby Precautions for Bixby The supported voice interaction languages and features may differ depending on the geographical area If the language set differs from the language of your country some features are not available Bixby is available only when the TV is connected to the Internet Even if the TV is connected to the Internet there may be no response due to a Bixby server error The existing functional specifications may be changed if Bixby is updated Bixby is available only on TVs that support it and come with remote controls that have a microphone Symbols including quotquot and special characters are not supported Consequently if a word or sentence contains numeric values or symbols the function may not operate properly Searched results may not provide complete results You may be required to pay for some apps Consequently you may encounter a service application or contract To change the current channel by saying channel names as voice commands you must finish Set Up Your Service Provider If Set Up Your Service Provider is not completed you can complete it using the following menu Settings General Start Setup Try Now To use the voice text input function and Smart Search function you must consent to provisions allowing third parties to collect and use your voice data To use the Bixby function you must Agree to Smart Hubs Terms of Use Agree to a guidance regarding the collection and use of personal information for the Smart Hub service Consent to the collection and use of personal information for the voice interactionbased service Requirements for using Bixby The voice interaction rate differs with the volumetone pronunciation and ambient sound environment TV sound and ambient noise The optimal volume for voice commands is between 75 dB and 80 dB
• Page 17 - English - : 17 Updating the TVs Software View your TVs software version and update it if necessary Settings Support Software Update Try Now Updating the TVs software to the latest version DO NOT turn off the TVs power until the update is complete The TV will turn off and on automatically after completing the software update Video and audio settings will be reset to their defaults after a software update Updating through the Internet Settings Support Software Update Update Now Try Now quot Updating from the Internet requires an active Internet connection Updating through a USB device Settings Support Software Update Update Now After downloading the update file from the Samsung website and storing it on a USB device connect the USB device to the TV to update quot To update using a USB flash drive download the update package from Samsungcom to your computer Then save the update package in the USB devices toplevel folder Otherwise the TV will not be able to locate the update package Updating the TV automatically Settings Support Software Update Auto Update Try Now If the TV is connected to the Internet you can have the TVs software update itself automatically while you are watching the TV When the background update is completed it is applied the next time the TV is turned on If you agree to the Smart Hub terms and conditions Auto Update is set to On automatically If you want this function disabled use the Select button to turn it off quot This function may take a longer time if another network function is running concurrently quot This function requires an Internet connection
• Page 18 - English - : 18 Getting Support Get help directly from Samsung if you have a problem with your TV Getting support through Remote Management Settings Support Remote Management Try Now After consenting to our service agreement you can use Remote Management to access Remote Support and have a Samsung service technician diagnose your TV correct problems and update your TVs software remotely via the web You can also turn Remote Management on and off quot You can also start this function by pressing and holding the button for 5 or more seconds quot This function requires an Internet connection What is Remote Support Samsung Remote Support service offers you oneonone support with a Samsung Technician who can remotely Diagnose your TV Adjust the TV settings for you Perform a factory reset on your TV Install recommended firmware updates How does Remote Support Work You can easily get Samsung Remote Support service for your TV Call the Samsung Contact Center and ask for remote support Open the menu on your TV and go to the Support section Settings Support Select Remote Management then read and agree to the service agreements When the PIN screen appears provide the PIN number to the technician The technician will then access your TV
• Page 19 - English - : 19 Finding the contact information for service Settings Support About This TV Try Now You can view the address of the Samsung website the call center phone number your TVs model number your TVs software version Open Source License and other information you may need to get service support from a Samsung call agent or the Samsung website quot You can also view information by scanning the QR code of your TV quot You can also start this function by pressing and holding the button for 5 or more seconds For standard remote control press and hold the Play button for 5 or more seconds Continue holding the button until the customer information popup window appears Requesting service Settings Support Request Support Try Now You can request service when you encounter a problem with the TV Select the item matching the problem that you encountered and then select Request Now or Schedule Appointment Request Send Your service request will be registered The Samsung Contact Center will contact you to set up or confirm your service appointment quot You must agree to the terms and conditions for the service request quot This function may not be supported depending on the geographical area quot This function requires an Internet connection
• Page 20 - English - : 20 Connections You can watch live broadcasts by connecting an antenna and antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless router Using various connectors you can also connect external devices Connection Guide You can view detailed information about external devices that can be connected to the TV Source Connection Guide It shows you how to connect various external devices such as cable boxes game consoles and PCs using pictures If you select the connection method and an external device the connection details appear Connection Guide Cable BoxDisc Player HDMI Game Console PC Audio Device Mobile Device External Storage Accessory quot The image on your TV may differ from the image above depending on the model and geographical area Connecting an Antenna You can connect an antenna cable to your TV quot An antenna connection is not necessary if you connect a cable box or satellite box ANT IN
• Page 21 - English - : 21 Connecting to the Internet You can get access to the Internet through your TV Connecting to your Internet network Settings General Network Open Network Settings Try Now Connect to an available network Establishing a wired Internet connection Settings General Network Open Network Settings Wired If you connect a LAN cable the TV automatically accesses the Internet LAN quot Use a CAT 7 STP type cable for the connection Shielded Twist Pair quot The TV will not be able to connect to the Internet if your network speed is below 10 Mbps
• Page 22 - English - : 22 Establishing a wireless Internet connection Settings General Network Open Network Settings Wireless Make sure that you have the wireless routers SSID name and password settings before attempting to connect The network name SSID and security key are available on the wireless routers configuration screen See the wireless routers user manual for more information Wireless Connection Select your wireless network Refresh quot The image on your TV may differ from the image above depending on the model and geographical area quot If no wireless router is found select Add Network at the bottom of the list and enter the network name SSID quot If your wireless router has a WPS or PBC button select Use WPS at the bottom of the list and then push the WPS or PBC button on your router within 2 minutes The TV will connect automatically Checking the Internet connection status Settings General Network Network Status Try Now View the current network and Internet status
• Page 23 - English - : 23 Resetting Your Network Settings General Network Reset Network Try Now Restore the network settings to the factory default Turning on the TV with a mobile device Settings General Network Expert Settings Power On with Mobile You can turn on the TV using a mobile device connected to the same network as the TV Connecting an IP control device to the TV Settings General Network Expert Settings IP Remote You can connect an IP control device to the TV remotely to manage your IP device quot To use this function Power On with Mobile must be turned on quot Turning this feature on may allow other IP control devices to control your TV We recommend turning this feature on only if an authorized thirdparty custom controller is installed and configured specifically for a Samsung TV and if your WiFi network is password protected quot This function may not be supported depending on the model or geographical area Setting up an Internet connection over IPv6 Configuring the IPv6 connection settings Settings General Network Expert Settings IPv6 quot This function may not be supported depending on the model or geographical area Checking the Internet connection set up over IPv6 Settings General Network Expert Settings IPv6 Status quot This function may not be supported depending on the model or geographical area Changing the name of the TV on a network Settings General System Manager Device Name Try Now You can change the name of the TV on the network Select User Input at the bottom of the list and change the name
• Page 24 - English - : 24 Troubleshooting Internet Connectivity Issues If your TV wont connect to the Internet try the solutions below Troubleshooting Internet connectivity issues Try Now After reading the following content troubleshoot the Internet connection issue If the problem persists contact your Internet Service Provider No network cable found Make sure that the LAN cable is plugged in on both ends If it is plugged in make sure that the router is turned on If the router is on try turning it off and then on Wireless network connection failed If a selected wireless router is not found go to Open Network Settings and then select the correct router Settings General Network Open Network Settings Unable to connect to a wireless router Check if the router is turned on If it is turn it off and then on Enter the correct password if required
• Page 25 - English - : 25 IP auto setting failed Configure the settings in IP Settings Settings General Network Network Status IP Settings Make sure that the DHCP server is enabled on the router and then unplug the router and plug it back in Reset the router if required For wireless connection enter the correct password if required Unable to connect to the network Check all IP Settings Settings General Network Network Status IP Settings After checking the DHCP server status must be active on the router remove the LAN cable and then connect it again For wireless connection enter the correct password if required Connected to a local network but not to the Internet Make sure that the Internet LAN cable is connected to the routers external LAN port Check the DNS values in IP Settings Settings General Network Network Status IP Settings Network setup is complete but unable to connect to the Internet If the problem persists contact your Internet Service Provider
• Page 26: 26 Connecting Video Devices Make the correct video connections between your TV and your external devices Connecting with an HDMI cable HDMI IN
• Page 27 - English - : 27 Connecting with a component cable Only for models with COMPONENT IN AV IN A Component connection lets you enjoy video resolutions up to 1080p To watch video from most DVD and Bluray players use the Component connection Review the illustration below and then connect Component IN and AV IN on the TV to Component OUT on the external device by using the provided component and AV adaptors Make sure to connect the same color connectors together blue to blue yellow to yellow etc AV IN COMPONENT IN AV IN Adapter COMPONENT IN Adapter COMPONENT IN AV IN quot To use component equipment connect both the component adapter blue and the AV adapter yellow
• Page 28 - English - : 28 Connecting with a composite cable Only for models with COMPONENT IN AV IN Through the AV connection you can enjoy video resolution up to 480i Review the illustration below and then connect AV IN on the TV to AV OUT on the external device by using the provided composite cable and AV adapter When connecting the cables be sure to match the colors of the cables to the colors of the ports AV IN COMPONENT IN AV IN Adapter COMPONENT IN Adapter COMPONENT IN AV IN quot Connect AV composite equipment to AV In only Do not connect to Component In
• Page 29 - English - : 29 Audio Input and Output Connections Make the correct audio connections between your TV and your external devices quot For more information about how to select external speakers refer to quotSelecting speakersquot Connecting with an HDMI ARC cable HDMI IN ARC Connecting with a digital audio optical cable DIGITAL AUDIO OUT OPTICAL Connecting through a wireless network You can connect the TV to a Samsung audio device that supports the WiFi function through your wireless network The two devices must be connected to the same network For more information about how to connect and use a Samsung audio device that supports the WiFi function refer to its user manual
• Page 30 - English - : 30 Connecting Bluetooth Devices For more information about how to connect and use external speakers refer to the Connection Guide Source Connection Guide Audio Device Bluetooth and to the speakers user manuals quot This function may not be supported depending on the model or geographical area Connecting a Computer Use the TV as a computer monitor or connect the TV to a computer via your network and access the computers content Connecting through the HDMI port Screen sharing HDMI HDMI IN HDMI DVI HDMI IN quot When you have connected a PC go to Source and then select the PC icon from the external device icon list For more information about the port settings refer to quotEditing the name and icon of an external devicequot
• Page 31 - English - : 31 Connecting Your Mobile Device Connect your mobile device to the TV on the same network to control the TV with the mobile device or enjoy the content of the mobile device on the TV Use the SmartThings app on your mobile device to quickly and easily connect to the TV and control its main settings In addition you can remotely check and control the statuses of various devices such as Samsung smart devices home appliances and speakers registered to the server quot Make sure that your TV supports SmartThings You can check this with the Supported Devices menu in the SmartThings app quot To use the SmartThings app you must be signed in to your Samsung account on the TV quot This function may not be supported depending on the TV model or mobile device quot The supported functions may differ depending on the version of the SmartThings app You can install the SmartThings app from App Store or Google Play Store Connecting to the TV via the SmartThings app Turn on the TV Start the SmartThings app on your mobile device Tap Add Device on the dashboard of the SmartThings app Connectable TVs are searched for From the search results select the model of your TV Enter the PIN number displayed on the TV screen Once the TV is registered with your Samsung account you can use the SmartThings app to control the TV quot If your TV is not found on your mobile device turn both of them off and on and then try again quot If you have more than one TV you can easily select the TV you want by setting different TV names at Settings General System Manager Device Name
• Page 32 - English - : 32 Bidirectionally mirroring your TV and mobile device using the SmartThings app Bidirectional mirroring refers to either outputting the screen and sound of a mobile device on a TV or outputting the screen and sound of a TV on a mobile device You can use the SmartThings app to enjoy the screen and sound of the TV on your mobile device or to play the screen and sound of your mobile device on the TV Start the SmartThings app on your mobile device Tap your TV from the dashboard or device You can use the following functions You can enjoy the screen and sound of the mobile device on your TV quot After you connect a mobile device that supports screen mirroring to your TV you can use screen mirroring to enjoy the screen and sound of the mobile device on your TV wirelessly and play the video audio or photo files currently playing on the mobile device on your TV You can enjoy TV screen and sound on your mobile device You can only listen to the TV sound on your mobile device quot You can add a new device through the SmartThings app on your mobile phone Please refer to the user guide in the SmartThings app for more details quot This function may not be supported depending on the TV model or mobile device quot The supported functions may differ depending on the version of the SmartThings app quot If your TV is not found on your mobile device turn both of them off and on and then try again quot If you have multiple TVs assign a different name to each TV in Settings General System Manager Device Name to make selection easy
• Page 33 - English - : 33 Managing Mobile Devices Settings General External Device Manager Device Connect Manager Try Now Access Notification Set whether to display a notification when a mobile device attempts to connect to the TV Device List View edit or remove a list of mobile devices registered to the TV Switching between external devices connected to the TV You can switch between TV programs and the content of external devices Changing the input signal Source When you select a connected external device on the Source screen the output of the selected device is displayed on the TVs screen quot On the standard remote control press the SOURCE button quot To control a device Bluray player game console etc that supports universal remote control with the TVs remote control connect the device to an HDMI port on the TV and then turn on the device You can switch to the output of the device automatically or you can configure universal remote control for the device automatically To configure the device for universal remote control automatically point the TVs remote control at the device quot When a USB device is connected to the USB port a popup message appears that lets you switch easily to the media content listed on the device quot This function may not be supported depending on the device and geographical area
• Page 34 - English - : 34 Editing the name and icon of an external device Source You can change the port name for a connected external device or add it to the Home Screen Universal Remote Edit Information Sources Add to Home Source quot The image on your TV may differ from the image above depending on the model and geographical area Move the focus to a connected external device Press the up directional button The following functions become available quot Available functions may differ depending on the port type Universal Remote You can control external devices connected to the TV using the Samsung Smart Remote To control external devices register them by following the instructions on the screen quot This function may not be supported depending on the model or geographical area quot For more information refer to quotControlling External Devices with the Samsung Smart Remote Using the Universal Remotequot Edit You can rename the input ports and change the device icons Information You can view detailed information about an external device Add to Home You can add the port of an external device to the Home Screen for quick switching
• Page 35 - English - : 35 Using additional functions You can use the following features on the Source screen Connection Guide Displays device connection instructions Universal Remote Lets you register external devices to your Samsung Smart Remote and control them using the Remote quot This function may not be supported depending on the model or geographical area quot For more information refer to quotControlling External Devices with the Samsung Smart Remote Using the Universal Remotequot Connection Notes When connecting an external device note the following quot The number of connectors and their names and locations may differ with the model quot Refer to the external devices operating manual when connecting it to the TV The number of external device connectors and their names and locations may differ with the manufacturer Connection notes for HDMI The following types of HDMI cables are recommended HighSpeed HDMI Cable HighSpeed HDMI Cable with Ethernet Use an HDMI cable with a thickness of 066 inches 17 mm or less Using a noncertified HDMI cable may result in a blank screen or a connection error Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications This TV does not support HDMI Ethernet Channel Ethernet is a Local Area Network LAN built with coaxial cables standardized by the IEEE Use a cable shorter than 10 feet 3 m to get the best UHD viewing quality
• Page 36 - English - : 36 Many computer graphics adaptors do not have HDMI ports but have DVI ports instead If your PC does not support HDMI video out connect your PC with an HDMIDVI cable For One Connect supported models when the TV is connected to an external device such as a DVDBD player or a settop box via HDMI power sync mode will be automatically activated In this power sync mode the TV continues to detect and connect external devices via HDMI cable This function can be deactivated by removing HDMI cable of connected device Connection notes for audio devices For better audio quality it is a good idea to use an AV receiver If you connect an external audio device using an optical cable the Sound Output setting is automatically changed to the connected device However to make this happen you must turn on the external audio device before connecting the optical cable To manually change the Sound Output setting do one of the following Use the Quick Settings screen to change to the connected device Use the Select button to select Audio OutOptical on the Sound Output menu Settings up directional button Sound Output Use the Settings screen to change to the connected device Select Audio OutOptical on the Sound Output menu Settings Sound Sound Output An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself If this occurs ask for assistance from the audio devices manufacturer Digital audio is only available with 51 channel broadcasts
• Page 37 - English - : 37 Connection notes for computers For the resolutions supported by the TV refer to quotRead Before Connecting a Computer Supported Resolutionsquot As long as file sharing is activated unauthorized access may occur When you do not need to access data disable file sharing If you want to connect your PC and TV wirelessly both of them must be connected to each other on the same network When sharing content with other networkbased devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the networks configuration quality or functionality for example if the network has an NAS NetworkAttached Storage device Connection notes for mobile devices To use the Smart View function the mobile device must support a mirroring function such as Screen Mirroring or Smart View To check whether your mobile device supports the mirroring function refer to the mobile devices user manual To use WiFi Direct the mobile device must support the WiFi Direct function To check whether your mobile device supports WiFi Direct function refer to the mobile devices user manual The mobile device and your Smart TV must be connected to each other on the same network The video or audio may stop intermittently depending on network conditions When sharing content with other networkbased devices such as those in an IP Internet Protocol storage system sharing may not be supported due to the networks configuration quality or functionality for example if the network has an NAS NetworkAttached Storage device
• Page 38 - English - : 38 Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote Pair external devices such as a keyboard for ease of use About the Samsung Smart Remote QLED TV Learn about the buttons on the Samsung Smart Remote that comes with the QLED TV
• Page 39 - English - : 39 Button Description Bixby Runs Bixby Press and hold the button say a command and then release the button to run Bixby When you press the button the Explore Now menu appears at the bottom of the screen Color Number button Each time you press this button the colored buttons window and the virtual numeric pad are displayed alternately Use these colored buttons to access additional options that are specific to the feature in use quot These buttons are not available in the USA and Canada Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc quot If the Color Button appears with a number strip on the screen select the Color Button and then select a specific color by using the directional pad updownleftright Use this to access additional options that are specific to the feature in use Ambient Mode In TV mode press the button to enter Ambient Mode If you press the button when the TV is turned off the TV turns on in Ambient Mode Directional pad up downleftright Moves the focus Select Selects or runs a focused item When pressed while you are watching content detailed program information appears Return Press to return to the previous menu When pressed for 1 second or more the running function is terminated When pressed while you are watching a program the previous channel appears Smart Hub Press to return to the Home Screen Playpause When pressed the playback controls appear Using these controls you can control the media content that is playing VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for 1 second or more the Accessibility Shortcuts appears CH Channel Move the button up or down to change the channel To see the Guide screen press the button Press and hold the button up or down to quickly change the channel quot Use the Samsung Smart Remote less than 20 feet from the TV The usable distance may vary with the wireless environmental conditions quot The images buttons and functions of the Samsung Smart Remote may differ with the model quot The Samsung Smart Remote may not be supported depending on the model or geographical area quot To use the Samsung Smart Remote to control a compatible external device that does not support HDMICEC Anynet you must configure universal remote control for the device For more information refer to quotControlling External Devices with the Samsung Smart Remote Using the Universal Remotequot quot To use the Samsung Smart Remote to control a compatible external device that does support HDMICEC Anynet connect the device to an HDMI port on the TV using an HDMI cable For more information refer to quotUsing Anynet HDMI CECquot
• Page 40: 40 About the Samsung Smart Remote UHD TV Learn about the buttons on the Samsung Smart Remote that comes with the UHD TV
• Page 41 - English - : 41 Button Description Bixby Runs Bixby Press and hold the button say a command and then release the button to run Bixby When you press the button the Explore Now menu appears at the bottom of the screen Number button Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc Color button When pressed colored buttons appear on the screen Use these colored buttons to access additional options that are specific to the feature in use quot These buttons are not available in the USA and Canada Directional pad up downleftright Moves the focus Select Selects or runs a focused item When pressed while you are watching content detailed program information appears Return Press to return to the previous menu When pressed for 1 second or more the running function is terminated When pressed while you are watching a program the previous channel appears Smart Hub Press to return to the Home Screen Playpause When pressed the playback controls appear Using these controls you can control the media content that is playing VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for 1 second or more the Accessibility Shortcuts appears CH Channel Move the button up or down to change the channel To see the Guide screen press the button Press and hold the button up or down to quickly change the channel quot Use the Samsung Smart Remote less than 20 feet from the TV The usable distance may vary with the wireless environmental conditions quot The images buttons and functions of the Samsung Smart Remote may differ with the model quot The Samsung Smart Remote may not be supported depending on the model or geographical area quot To use the Samsung Smart Remote to control a compatible external device that does not support HDMICEC Anynet you must configure universal remote control for the device For more information refer to quotControlling External Devices with the Samsung Smart Remote Using the Universal Remotequot quot To use the Samsung Smart Remote to control a compatible external device that does support HDMICEC Anynet connect the device to an HDMI port on the TV using an HDMI cable For more information refer to quotUsing Anynet HDMI CECquot
• Page 42: 42 About the Samsung Smart Remote THE FRAME Learn about the buttons on the Samsung Smart Remote that comes with THE FRAME TV
• Page 43 - English - : 43 Button Description Power When watching TV press to switch to Art mode In Art mode press to switch to watching TV Press and hold to turn off the TV completely quot When the TV turns off and on again display the last used mode Bixby Runs Bixby Press and hold the button say a command and then release the button to run Bixby When you press the button the Explore Now menu appears at the bottom of the screen Number button Press to bring up the virtual numeric pad on the screen Use the numeric keypad to enter numeric values Select numbers and then select Done to enter a numeric value Use to change the channel enter a PIN enter a ZIP code etc Color button When pressed colored buttons appear on the screen Use these colored buttons to access additional options that are specific to the feature in use quot To immediately set Color amp Brightness while enjoying Art mode press the button quot These buttons are not available in the USA and Canada Directional pad up downleftright Moves the focus Select Selects or runs a focused item When pressed while you are watching content detailed program information appears Return Press to return to the previous menu When pressed for 1 second or more the running function is terminated When pressed while you are watching a program the previous channel appears Smart Hub Press to return to the Home Screen Press in Art mode to switch to TV mode Playpause When pressed the playback controls appear Using these controls you can control the media content that is playing VOL Volume Move the button up or down to adjust the volume To mute the sound press the button When pressed for 1 second or more the Accessibility Shortcuts appears CH Channel Move the button up or down to change the channel To see the Guide screen press the button Press and hold the button up or down to quickly change the channel quot Use the Samsung Smart Remote less than 20 feet from the TV The usable distance may vary with the wireless environmental conditions quot The images buttons and functions of the Samsung Smart Remote may differ with the model quot The Samsung Smart Remote may not be supported depending on the model or geographical area quot To use the Samsung Smart Remote to control a compatible external device that does not support HDMICEC Anynet you must configure universal remote control for the device For more information refer to quotControlling External Devices with the Samsung Smart Remote Using the Universal Remotequot quot To use the Samsung Smart Remote to control a compatible external device that does support HDMICEC Anynet connect the device to an HDMI port on the TV using an HDMI cable For more information refer to quotUsing Anynet HDMI CECquot
• Page 44 - English - : 44 Connecting to the Samsung Smart Remote Pair the TV with the Samsung Smart Remote When you turn on the TV for the first time the Samsung Smart Remote pairs to the TV automatically If the Samsung Smart Remote does not pair to the TV automatically point it at the remote control sensor of the TV and then press and hold the and buttons simultaneously for 3 seconds or more quot The images buttons and functions of the Samsung Smart Remote may differ with the model quot The Samsung Smart Remote may not be supported depending on the model or geographical area
• Page 45 - English - : 45 Controlling External Devices with the Samsung Smart Remote Using the Universal Remote Control the TV and connected external devices with the Samsung Smart Remote Source Universal Remote You can control external devices connected to the TV using the Samsung Smart Remote To control external devices register them by following the instructions on the screen quot This function may not be supported depending on the model or geographical area quot You can also use the Anynet HDMICEC function to operate external Samsung devices with your TVs remote control without any additional setup For more information refer to quotUsing Anynet HDMICECquot quot Specific external devices connected to the TV may not support the universal remote feature quot Do not place any obstacles in front of an external device It may cause signals from the remote control to be transmitted improperly quot The TV memorizes both the external device and its connection port HDMI 1 HDMI 2 etc quot For models that came with the One Connect if you have difficulty controlling external devices with the Universal Remote try adjusting the positions of the One Connect and the external devices
• Page 46 - English - : 46 Using Anynet HDMICEC Control an external device connected via Anynet HDMICEC with the remote control You can use the TVs remote control to control external devices that are connected to the TV by an HDMI cable and that support Anynet HDMICEC Note that you can only set up and operate Anynet HDMICEC with the remote control Connecting an external device through Anynet and using their menus Settings General External Device Manager Anynet HDMICEC Try Now Set Anynet HDMICEC to On Connect an HDMICECcompliant device to the TV Turn on the connected external device The device is automatically connected to the TV After the connection process is finished you can access the menu of the connected device using your TV remote and control the device quot The connecting process can take up to 2 minutes to complete Read before connecting an Anynet HDMICEC device quot Anynet HDMICECenabled devices must be connected to the TV with an HDMI cable Note that some HDMI cables may not support Anynet HDMICEC quot You can configure the TVs Universal Remote to control thirdparty cable boxes Bluray players and home theaters that do not support HDMICEC For more information refer to quotControlling External Devices with the Samsung Smart Remote Using the Universal Remotequot quot Anynet cannot be used to control external devices that do not support HDMICEC quot The TV remote control may not work under certain circumstances If this occurs set up the device as an Anynet HDMI CECenabled device again quot Anynet HDMICEC works only with external devices that support HDMICEC and only when those devices are either in standby mode or turned on quot Anynet HDMICEC can control up to 12 compliant external devices up to 3 of the same type except for home theaters Anynet HDMICEC can control only one home theater system quot To listen to 51 channel audio from an external device connect the device to the TV via an HDMI cable and connect a 51 home theater system directly to the external devices digital audio output connector quot If an external device has been set up for both Anynet and a universal remote control the device can be controlled only with the universal remote control
• Page 47 - English - : 47 Controlling the TV with a Keyboard or Mouse Connecting a keyboard or mouse to make it easier to control the TV Settings General External Device Manager Input Device Manager Try Now You can connect a keyboard or mouse to make it easier to control the TV Connecting a USB keyboard or mouse Plug the keyboard or mouse cable into the USB port quot If you connect a mouse it is available only in the Internet app Connecting a Bluetooth keyboard or mouse Settings General External Device Manager Input Device Manager Bluetooth Device List quot This function may not be supported depending on the model or geographical area quot If your device was not detected position the keyboard close to the TV and then select Refresh The TV scans for available devices again quot If you connect a mouse it is available only in the Internet app Using the keyboard and mouse Button Description Directional keys Moves the focus Windows key Displays the TV settings Enter key Selects or runs a focused item ESC key Returns to the previous screen F1 F2 F3 F4 key Color buttons F5 key Displays the Home Screen F6 key Displays the Source screen F7 key Displays the Channel List F8 key Mutes the sound F9 F10 key Adjusts the volume F11 F12 key Changes the channel
• Page 48 - English - : 48 Button Description Page Up Page Down Scrolls a web page displayed by the Internet app Leftclick Available only in the Internet app You can click a menu or link to start a function as you do on a PC Rightclick Available only in the Internet app You can use the following functions quot The options displayed in the menu may differ depending on the selected item Open Open Link in New Tab Enable Scroll Mode quot The key operations may differ on some apps Setting up the input devices Setting up the keyboard Settings General External Device Manager Input Device Manager Keyboard Settings You can set up the keyboard with the following functions Keyboard Language Keyboard Type Setting up the mouse Settings General External Device Manager Input Device Manager Mouse Settings You can set up the mouse with the following functions Primary Button Pointer Speed
• Page 49 - English - : 49 Entering Text using the OnScreen Virtual Keyboard Use the virtual keyboard to enter text on your TV Recommended text Options Predict Next Character quot The image on your TV may differ from the image above depending on the model and geographical area Recommended text When you type a word you want to use as a search term this function displays related suggestions from which you can choose one Options Select on the virtual keyboard screen The following options are available quot The options available may differ depending on the function running currently Recommended text Reset Recommended Text Memory Predict Next Character when using direction buttons Language Predict Next Character Each time you type a character on the virtual keyboard the next characters predicted to be typed are displayed You can use the directional buttons on the remote control to select one
• Page 50 - English - : 50 Entering Text using the remote controls microphone and the onscreen virtual keyboard When the virtual keyboard is on the screen press and hold the button on the Samsung Smart Remote speak into the microphone on the Samsung Smart Remote and then release the button What you say appears on the screen as text quot This function may not be supported depending on the model or geographical area