User manual Electric Range

Clean the oven thoroughly before using it for the first time. Then, remove the accessories, set the oven to bake, and then run the oven at 400 °F for 1 hour. There will be a distinctive odor. This is normal. Ensure your kitchen is well ventilated during this conditioning period.
Energy saving tips
Location of the radiant surface elements and controls
The radiant control knobs operate the radiant surface elements on the cooktop as shown below

Single surface unit control knob (Left Rear, Right Rear)
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1. Push the knob in. 2. Turn in either direction to the setting you want.
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Dual surface unit control knob (Left Front)
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1. Push the knob in. 2. Turn in either direction to the setting you want.
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Triple surface unit control knob (Right Front)
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The triple surface unit has 3 cooking sizes to select from so you can match the size of the cooking area to the size of the cookware you are using. 1. Push the knob in. 2. Turn in either direction to the setting you want.
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Recommended settings
| SETTING | TYPE OF COOKING |
| HIGH | Starting most foods, bringing water to a boil, pan broiling |
| MEDIUM HIGH | Continuing a rapid boil, frying, deep fat frying |
| MEDIUM | Maintaining a slow boil, thickening sauces and gravies, steaming vegetables |
| MEDIUM LOW | Keeping foods cooking, poaching, stewing |
| LOW | Keeping foods warm, melting, simmering |
Using the right cookware can prevent many problems, such as uneven cooking or extended cooking times. Using the proper pots and pans will reduce cooking times and cook food more evenly.
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Check for flatness by rotating a ruler across the bottom of the cookware. |
| CORRECT | INCORRECT | |
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Flat bottom and straight sides.
Always match pot diameter to element surface diameter. |
Curved and warped pan bottoms.
Pan overhangs element by more than one-half inch.
Pan is smaller than element.
Heavy handle tilts pan. |
What your cookware is made of determines how evenly and quickly heat is transferred from the surface element to the pan bottom.
Cleaning
Preventing marks and scratches
Preventing stains
Preventing other damage

01 START: Press to start oven operation.
02 OFF: Delete all information entered, return to the first step. Stop the oven operation.
03 Time Option: Go to set time options. (Cook time, Delay start)
04 Options: Go to set options. (Timer, Cleaning, Favorite, My mode list, Lock, Screen timeout, Set time, Time format, 12hr energy saving, Sound, Sabbath, System settings) 05 Smart Control: Set Smart Control function On/Off.
06 Light: Tap to turn oven light On/Off.
07 Dial Knob:
08 Back: Go to upper depth, previous page, etc.
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The dial knob can be used in the following ways: 1. Turning
2. Pushing By pushing the dial knob, current value will be entered. |
Sleep mode: The control panel enters Sleep mode if the oven is not used for a while. In Sleep mode, the control panel is inactive, displaying only the time, until it is reactivated by the user.
Wake-Up
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To activate the control panel, turn or Push the Dial Knob. User preferences are available in this mode including the timer, oven light, and/or control lock. |
pad.You must set the clock correctly to ensure the automatic features work properly. This product supports two time formats: 12-hour (default) and 24-hour.
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To set the clock time
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To set the Date
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To change the time format (12hr/24hr)
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NOTE: You can set/change the clock or the kitchen timer before you start a cooking mode or while most cooking modes are operating. However, you cannot set or change the time if a time based function is operating (Time Bake, for example) or the Sabbath feature is enabled.
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STEP 1 Put all ingredients in a heat-safe container. | |
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STEP 2 Select a cooking mode, and then start preheating. | |
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STEP 3 Place the container on a rack. | |
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STEP 4 Close the door and start cooking. |
The temperature probe lets you cook roasts and poultry to the exact internal temperature you want, taking the guess work out of determining whether a piece of meat is done or not.
You can use the temperature probe with the oven set to Bake, Convection Bake, or Convection Roast. When you use the temperature probe, the internal temperature is shown on the display when it reaches 100 °F.

1. Push the temperature probe into the meat so that the tip of the probe reaches the center of the meat.
2. Insert the temperature probe plug into the socket on the top side wall of the oven.
3. Select the cooking operation (Convection Bake, Convection Roast, or Bake) and the temperature.

4. Set the internal temperature between 100 °F to 200 °F using the dial knob.

5. Set an option (Cooking Time, Delay Start, or Keep Warm) if necessary.
6. Tap START. When the food reaches the set internal temperature, the oven automatically shuts off, and then beeps.
NOTE Temperature probe operation will shut off either: When cooking time is over. When the temperature reaches the temperature you set.

CAUTION
NOTE: If you have covered the meat with aluminum foil and you let it stand covered for 10 minutes after cooking is complete, the internal temperature increases by 5-10 °F degrees.
This self-cleaning oven uses high temperatures (well above cooking temperatures) to burn off leftover grease and residue completely or reduce them to a finely powdered ash that you can wipe away with a damp cloth.
Before a self-cleaning cycle
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How to run a self-cleaning cycle
, and select Cleaning > Self Clean using the dial knob. Then, select the cleaning time. (2 hour / 3 hour / 5 hour)How to delay the start of self-cleaning
How to turn off the self-cleaning feature
You may find it necessary to stop or interrupt a self-cleaning cycle due to smoke in the oven.
After a self-cleaning cycle
How to set the oven for steam-cleaning: For light cleaning, the steam-cleaning function saves time and energy. For heavierduty cleaning, use the self-cleaning function.
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1. Remove all accessories from the oven. 2. Pour approximately 10 oz. (300 ml) of water onto the bottom of the empty oven and then close the oven door. Use normal water only, not distilled water. 3. Tap 4. Tap START/SET. The oven door is locked automatically and the oven begins to heat up. When the operation is complete, the display will blink and a beep will sound. 5. Press OFF. 6. Clean the oven’s interior. There will be a significant amount of water remaining on the bottom of the oven after a steam-cleaning cycle. Remove the residual water with a sponge or soft dry cloth. |
After a steam-cleaning cycle
Vent
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Cleaning painted parts and decorative trim
Cleaning stainless steel surfaces
Oven racks
Air fry tray
Oven door
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Normal daily use cleaning - Use only a ceramic cooktop cleaner. Other creams may not be as effective. By following these steps, you can maintain and protect the surface of your glass cooktop.
Removing burned-on residue
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1. Allow the cooktop to cool. 2. Spread a few drops of ceramic cooktop cleaner on the entire burned residue area. 3. Using a cleaning pad for ceramic cooktops, rub the residue area, applying pressure as needed. 4. If any residue remains, repeat the steps listed above as needed. 5. For additional protection, after all residue has been removed, polish the entire surface by applying ceramic cooktop cleaner with a paper towel. |
Removing heavy, burned-on residue
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1. Allow the cooktop to cool. 2. Use a single-edge razor-blade scraper at approximately a 45° angle against the glass surface and scrape the soil. It will be necessary to apply pressure to remove the residue. 3. After scraping with the razor scraper, spread a few drops of ceramic cooktop cleaner on the entire burned residue area. Use a cleaning pad to remove any remaining residue. (Do not scrape the seal.) 4. For additional protection, after all residue has been removed, polish the entire surface by applying ceramic cooktop cleaner with a paper towel |
Removing metal marks and scratches
Ceaning the cooktop seal
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To clean the seal around the edges of the glass, lay a wet cloth on it for a few minutes, then wipe clean with a nonabrasive cleaner. |
Potential for permanent damage to the glass surface
Cleaning sugary spills and melted plastic
How to remove the door

1. Open the door completely.
2. Pull the hinge locks down toward the door frame to the unlocked position.
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3. Firmly grasp both sides of the door at the top. 4. Close the door to the door removal position, which is approximately 5 degrees from vertical (Fig. 1). |
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5. Lift door up and out until the hinge arm is clear of the slot (Fig. 2). |
How to re-install the door

1. Firmly grasp both sides of the door at the top.
2. With the door at the same angle as the removal position, slide the indentation of the hinge arm into the bottom edge of the hinge slot. The notch in the hinge arm must be fully inserted into the bottom of the slot.

3. Open the door fully. If the door will not open fully, the indentation is not inserted correctly in the bottom edge of the slot.
4. Push the hinge locks up against the front frame of the oven cavity to the locked position.
5. Close the oven door.
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1. Slide open the drawer until it stops. 2. Locate the roller guide clips on either side. Using both hands, pull down the left clip while lifting the right clip, and then remove the drawer. 3. Clean the drawer in warm, soapy water using a cloth or soft brush. Then, rinse and dry it thoroughly. 4. Put the drawer in the roller guides on either side, and then snap the clips into place. |
The oven light is a standard 40-watt appliance bulb. It will come on when the oven door is open. When the oven door is closed, press the
pad to turn it on or off. It will not work during a self-cleaning cycle.
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1. Make sure the oven and the bulb are cool. 2. Unplug the range or disconnect the power. 3. Turn the glass bulb cover in the back of the oven counterclockwise to remove. 4. Turn the bulb counterclockwise to remove it from its socket. 5. Insert a new 40-watt appliance bulb, and then turn it clockwise to tighten. Replace the bulb cover by turning clockwise. 6. Plug in the range or reconnect the power |
| Problem | Possible cause | Solution |
| The range is not level. | The appliance has been installed improperly |
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| The floor is sagging or sloping. | Contact a carpenter to correct the situation. | |
| The kitchen cabinets are not properly aligned and make the range appear to be not level. | Insure the cabinets are square and provide sufficient room for installation. | |
| The appliance must be accessed for servicing and cannot be moved easily | The kitchen cabinets are not square and too close to the appliance. | Contact a builder or installer to make the appliance accessible. |
| Carpet is interfering with movement of the range. | Provide sufficient space so the range can be lifted over the carpet. |
CONTROL DISPLAY
| Problem | Possible cause | Solution |
| The display goes blank. | A fuse in your home may be blown or the circuit breaker tripped. | Replace the fuse or reset the circuit breaker. |
| The display flashes. | There was a power failure. | Reset the clock. |
COOKTOP
| Problem | Possible cause | Solution |
| The surface units will not maintain a rolling boil or will not cook fast enough. | You may be using inappropriate cookware. | Use pans that are flat and match the diameter of the surface unit selected. |
| In some areas, the power (voltage) may be low. | Cover the pan with a lid until the desired heat is obtained. | |
| The surface units will not turn on. | A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. |
| The cooktop controls are set improperly. | Check if the correct control is set for the surface unit you are using. | |
| Areas of discoloration on the cooktop. | Food spillover was not cleaned. | Refer to the section on the care and cleaning of the glass cooktop |
| The surface is hot and the model features a lightcolored cooktop. | This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. | |
| The surface unit frequently cycles on and off. | The element will cycle on and off to maintain the power setting. | This is normal operation, and not a system failure. Use the range as usual. |
| The surface unit stops glowing when changed to a lower setting. | This is normal. The unit is still on and hot. | |
| Scratches or abrasions on the cooktop surface. | The cooktop is being cleaned improperly. | Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. Use ceramic glass top cleaning cream. Do not use chemical or corrosive agents. These agents may damage the surface of the product. |
| Cookware with rough bottoms was used on the cooktop or there were coarse particles (e.g., salt or sand) present between the cookware and the surface of the cooktop. | To avoid scratches, follow the recommended cleaning procedures. Make sure cookware bottoms are clean before use, and use cookware with smooth bottoms. | |
| Cookware has been slid across the cooktop surface. | ||
| Brown streaks or specks. | Boilovers have been cooked onto the surface. |
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| Areas of discoloration with metallic sheen. | Mineral deposits from water and food have been left on the surface of the cooktop. |
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| "Cracking" or "popping" sound. | This is the sound of the metal heating and cooling during both the cooking and self-cleaning functions. | This is normal operation, and not a system failure. Use the range as usual. |
OVEN
| Problem | Possible cause | Solution |
| The oven will not turn on. | The range is not completely plugged into the electrical outlet. | Make sure the electrical plug is inserted into a live, properly grounded outlet. |
| A fuse in your home may be blown or a circuit breaker may have tripped. | Replace the fuse or reset the circuit breaker. | |
| The oven controls have been set improperly. | See the chapter on operating the oven starting | |
| The oven is too hot. | Allow the oven to cool. | |
| Incomplete service wiring. | Call for service. | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service. | |
| The oven light will not turn on. | The light bulb is loose or defective. | Tighten or replace the bulb. |
| The switch operating the light is broken. | Call for service. | |
| The appliance will not turn on. | The appliance is not completely plugged into the electrical outlet or a fuse in your home may be blown or a circuit breaker may have tripped. | Make sure the power cord is plugged into a live, properly grounded outlet. Check the fuse and circuit breakers. |
| Incomplete service wiring. | Call for service. | |
| Power outage. | Check to see if the house lights will turn on. If necessary, call your local electric company for service | |
| The oven smokes excessively during broiling. | The oven controls have not been set properly. | Refer to the section on using the broiler starting |
| The meat has been placed too close to the element. | Reposition the rack to provide proper clearance between the meat and the element. Preheat the broil element for searing | |
| The meat has not been properly prepared. | Remove the excess fat from the meat. Cut away fatty edges that may curl, leaving the lean intact. | |
| Grease has built up on oven surfaces. | Regular cleaning is necessary when broiling frequently. | |
| Food does not bake or roast properly. | The oven controls have not been set correctly. | See the chapter on operating the oven starting |
| The oven rack has been positioned incorrectly or is not level. | See the section on using the oven racks | |
| Incorrect cookware or cookware of improper size is being used. | ||
| The oven sensor needs to be adjusted. | See the section on adjusting the thermostat | |
| Food does not broil properly | The serving size may not be appropriate. | Refer to the cooking guide for serving sizes, and then try again. |
| The rack has not been properly positioned. | See the broiling recommendation guide | |
| The cookware is not suited for broiling. | Use suitable cookware. | |
| In some areas, the power (voltage) may be low. |
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| The oven temperature is too hot or too cold. | The oven sensor needs to be adjusted. | See the section on adjusting the thermostat |
| The oven will not self-clean. | The oven temperature is too high to start a self-clean operation. | Allow the range to cool and then reset the controls. |
| The oven controls have been set incorrectly. | See the section on self cleaning | |
| A self-cleaning cycle cannot be started if the oven lock feature has been activated or if a radiant surface element is on. | Deactivate the oven lock. Make sure all surface elements are turned off. | |
| Excessive smoking during a self-cleaning cycle. | There is excessive soiling in the oven. | Press OFF. Open the windows to rid the room of smoke. Wait until the self-cleaning cycle is cancelled. Wipe up the excessive soil and then start the self-cleaning cycle again |
| The oven door will not open after a selfcleaning cycle. | The oven is too hot. | Allow the oven to cool. |
| The oven is not clean after a self-cleaning cycle. | The oven controls were not set correctly. | See the section on selfcleaning |
| The oven was heavily soiled. | Wipe up heavy spillovers before starting the selfcleaning cycle. Heavily soiled ovens may need to be selfcleaned again or for a longer period of time. | |
| Steam is coming out of the vent. | When using the convection feature, it is normal to see steam coming out of the oven vent. | This is normal operation and not a system failure. Use the range as usual. |
| As the number of racks or amount of food being cooked increases, the amount of visible steam will increase. | ||
| A burning or oily odor is coming from the vent. | This is normal in a new oven and will disappear in time. |
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OVEN
| Displayed code | Possible cause | Solution |
| C-d0 | There is a short in the control key. | Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| C-d1 | The door lock is misaligned. | |
| C-F0 | This code occurs if communication between the Main and Sub PBA is interrupted. | |
| C-F2 | This code occurs if communication between the Main and Touch is interrupted. | |
| C-20 | The oven sensor is open when the oven is operating. | |
| There is a short in the Oven sensor. | ||
| C-21 | This code occurs if the internal temperature rises abnormally high | |
| C-22 | The sub PCB sensor is open when the oven is operating. | Press OFF, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| There is a short in the sub PCB sensor. | ||
| C-23 | The temperature probe sensor is short when the oven is operating. | |
| C-30 | The main PCB sensor is open when the oven is operating. | |
| There is a short in the main PCB sensor. | ||
| C-31 | This code occurs if the PCB temperature rises abnormally high. | Call for service |
| -dC- | This code appears if the divider is inserted or removed while the oven is operating. | Make sure the divider is inserted properly, and then restart the oven. If the problem persists, disconnect all power to the range for at least 30 seconds and then reconnect the power. If this does not solve the problem, call for service. |
| Bad line | This error message appears if the power cord is installed improperly. | If the power connection is plugged in improperly, that code appears on the display. Reconnect the power connection properly, and the message disappears. |
| C-A2 | This code occurs if the sub PCB temperature rises abnormanlly high. | Press OFF. Check the oven vent and cooling vent. If the vent is closed, never block the vent by anything. After cooling the oven, restart the oven. If this does not solve the problem, call for service. |
Reference file: Samsung NE63T8711SS/AA 6.3 cu ft. Smart Slide-in Electric Range
Additionally, the document applies to other Samsung models: NE63*871*S*, NE63T8711SS