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34 English
Warranty
Information codes
Displayed
code
Possible cause Solution
C0
The top sensor is open when
the burner is operating.
Turn off the cooktop and then restart. If
the problem continues, unplug the power
cord for 30 seconds or more and then
reconnect. If the problem is not xed,
please contact a local Samsung service
center.
The top sensor is short when
the burner is operating.
C1
This code appears if the
internal temperature of a
burner rises abnormally high.
C2
The IGBT sensor is open when
the burner is operating.
The IGBT sensor is short when
the burner is operating.
d0
The key is pressed for more
than 8 seconds.
Check if the key pad is wet or a key is
depressed. If the problem continues,
restart the appliance using the POWER
button. If the problem still continues,
contact a local Samsung service center.
F0
Communications between
main and sub PCBs failed.
Restart the appliance using the POWER
button. If the problem continues,
disconnect power for more than 30
seconds. Then, restart the appliance. If
the problem still continues, contact a local
Samsung service center.
F1
Communications between
main and EEP-ROM failed.
F2
The touch-enabled IC
communicates abnormally.
UP The voltage is too high or low.
Check the power connection and make
sure to turn the appliance on after
regulating the voltage (208 V to 240 V).
A2 DC Motor Locking Information
It occurs when DC Motor cannot operate
due to defects of PCB, wiring or blockage
of on motor blade.
Warranty (U.S.A)
PLEASE DO NOT DISCARD. THIS PAGE REPLACES THE WARRANTY PAGE IN THE USE
& CARE GUIDE
SAMSUNG ELECTRIC COOKTOP
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG
ELECTRONICS AMERICA, INC. (SAMSUNG) and delivered new, in the original
carton to the original consumer purchaser, is warranted by SAMSUNG against
manufacturing defects in materials and workmanship for a limited warranty period
of:
One (1) Year Parts and Labor, Five (5) Years Parts Warranty
For Glass Cooktop
During this limited additional four-years warranty, you will responsible for any
labor or in-home service.
This limited warranty begins on the original date of purchase, and is valid only
on products purchased and used in the United States. To receive warranty service,
the purchaser must contact SAMSUNG for problem determination and service
procedures. Warranty service can only be performed by a SAMSUNG authorized
service center. The original dated bill of sale must be presented upon request as
proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. Samsung
will provide in-home service during the warranty period at no charge subject to
availability within the contiguous United States. In home service is not available
in all areas. To receive in home service, the product must be unobstructed and
accessible to the service agent. If service is not available Samsung may elect to
provide transportation of the product to and from an authorized service center.
SAMSUNG will repair or replace this product, at our option and at no charge
as stipulated herein, with new or reconditioned parts or products if found to
be defective during the limited warranty period specied above. All replaced
parts and products become the property of SAMSUNG and must be returned
to SAMSUNG. Replacement parts and products assume the remaining original
warranty, or ninety (90) days, whichever is longer.
NZ30K7880U_DG68-00823A-04_EN+MES+CFR.indb 34 2018-03-09 12:08:43
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