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36
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your
cookware (layers of different
metals vibrating differently).
This is normal for induction
cookware and does not
indicate a fault.
The cooktop makes
a low humming noise
when used on a high
heat setting (especially
PowerBoost).
This is caused by the
technology of induction
cooking.
This is normal, but the
noise should quieten down
or disappear completely
when you decrease the
heat setting.
Fan noise coming from
the cooktop.
A cooling fan built into
your cooktop has come on
to prevent the electronics
from overheating. It may
continue to run even after
you’ve turned the cooktop
off.
This is normal and needs
no action. Do not switch
the power to the cooktop
off at the wall while the
fan is running.
Pans do not become hot
and
appears in the
display.
The cooktop cannot detect
the pan because it is not
suitable for induction
cooking.
The cooktop cannot detect
the pan because it is too
small for the cooking zone or
not properly centred on it.
Use cookware suitable for
induction cooking. See
section ‘Choosing the right
cookware’.
Centre the pan and make
sure that its base matches
the size of the cooking
zone.
I have locked the control
panel while two cooking
zones are bridged and the
cooktop has not turned
off.
This is normal. The cooking
zones will remain inactive,
but the indicator lights will
remain on.
Unlock the controls,
deactivate the bridging
zones (by touching the
two setting selectors
simultaneously) and then
lock the cooktop again.
flashes in the display
when you are trying to
set PowerBoost.
PowerBoost is temporarily
unavailable because the
cooktop needs to protect
itself from overheating.
Allow the cooktop to cool
down.
The cooktop or a cooking
zone has turned itself off
unexpectedly, a tone
sounds and an error code
is displayed (typically
or alternating with
one or two digits in the
cooking zone displays).
Technical fault. Please note down the error
letters and numbers,
switch the power to the
cooktop off at the wall, and
contact your Authorised
Service Centre or Customer
Care with the error code
information.
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