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35
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The cooktop cannot
be
turned on.
No power. Make sure the cooktop is
connected to the power
supply and that it is switched
on at the wall. Check
whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists,
call your Authorised Service
Centre or Customer Care.
The touch controls are
unresponsive.
The controls are locked. Unlock the controls. See
section ‘Using your induction
cooktop’ for instructions.
The touch controls are
difficult to operate.
There may be a slight film of
water over the controls or
you may be using the tip of
your finger when touching the
controls.
Make sure the touch control
area is dry and use the ball
of your finger when touching
the controls.
The glass is being
scratched.
Rough-edged cookware. Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
Unsuitable, abrasive scourer or
cleaning products being used.
See ‘Care and cleaning’.
Some or all displays
flash
and there is a
continuous beep.
Liquid has spilled onto the
touch control area.
Switch the power to the
cooktop off at the wall and
see ‘Care and cleaning’ for
instructions
There are objects (eg utensils)
on the touch control area.
Remove the objects from the
touch control area.
Several touch controls are
registering continuous contact
(eg due to someone resting
their hand or arm on the touch
control area).
Remove the cause of
continuous contact.
Pans do not become
hot. The heat setting
display comes on, but
the
does not flash
when I remove a pan.
shows in the
timer display when I
turn on the cooktop.
The cooktop is in ‘Display
mode’
Contact Customer Care or
your Authorised Service
Centre.
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