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17ENGLISH
Troubleshooting
This chapter summarizes the most common problems you could encounter with
the appliance. If you are unable to solve the problem with the information below,
visit www.philips.com/support or (in the US or Canada only) call 1-866-309-8817
for assistance.
Problem Possible cause Solution
The outside
of the
appliance
becomes hot
during use.
The outside of the
appliance becomes hot
because the heat inside
radiates to the outside
walls.
This is normal. All handles, knobs and
buttons that you need to touch during
use stay cool enough to touch.
The pan, basket, double-layer rack,
and the inside of the appliance always
become hot when the appliance is
switched on to ensure the food is
properly cooked. The pan, basket, and
double-layer rack are always too hot
to touch.
If you leave the appliance switched on
for a longer time, some areas get too
hot to touch. These areas are marked
on the appliance with the following
icon:
As long as you are aware of the hot
areas and avoid touching them, the
appliance is completely safe to use.
My home-
made fries do
not turn out
as I expected.
You did not use the right
potato type.
To get the best results, use fresh,
russet potatoes.
If you need to store the potatoes, do
not store them in a cold environment
like in a fridge. Choose potatoes
whose package states that they are
suitable for frying.
The amount of ingredients
in the basket is too big.
Follow the instructions in this user
manual to prepare home-made fries
(see ‘Food table’ or download the free
Airfryer App).
Certain types of
ingredients need to be
shaken halfway through
the cooking time.
Follow the instructions in this user
manual to prepare home-made fries
(see ‘Food table’ or download the free
Airfryer App).
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