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The problem Try this!
The sound is interrupted.
The sound may frequently be interrupted when a Bluetooth speaker is used. Make sure
that the Bluetooth speaker and the wireless access point are on a straight line, and the
Bluetooth speaker is placed as close as possible to the TV.
To minimize interruptions, we recommend a wireless access point that uses a 5 GHz
frequency.
If the problem persists, we recommend that you use a wired connection.
Whenever a function is used
on the TV or the channel is
changed, the TV voices the
activity.
The TV explains in voice-over
the video scenes displayed
on the screen.
Turn off the Voice Guide function in Voice Guide Settings.
• Settings General Accessibility Voice Guide Settings Voice Guide
The TV audio is not being
played through the AV
receiver.
Make sure that the AV receiver is connected to the TV's HDMI (ARC) port with an HDMI
cable.
Confirm that the AV receiver is HDMI (ARC) compatible.
If the AV receiver is not HDMI (ARC) compatible, connect the TV and the AV receiver with an
optical cable.
Channel and Broadcast Issues
When the TV has difficulties receiving broadcasts, these steps may help resolve the problem.
The problem Try this!
“Weak or No Signal”
displayed in TV mode/
cannot find channel.
Make sure that the external device is connected securely and turned on. Move to Sources to
switch to other input sources.
• Source Sources
The TV is not receiving all
channels.
Confirm that the coaxial cable is securely connected to the TV.
Run Reset or Auto Program.
• Settings General Reset
• Settings Broadcasting Auto Program
There are no captions with
digital channels.
Go to Caption Settings and turn on the Caption function, and then change the Caption Mode.
• Settings General Accessibility Caption Settings
Some channels may not have caption data.
Broadcasting is deactivated.
Broadcasting is only available when Source is set to TV.
Broadcasting cannot be accessed while you watch TV using a cable box or satellite box.
Broadcasting cannot be accessed while a recording is in progress or the Timeshift function is
running.
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