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Troubleshooting
If you have a problem with your TV, you can access various solutions while watching TV. If your problem is not
addressed in the Troubleshooting section, contact the Samsung Call Center.
Picture Issues
When the TV has trouble with the picture, these steps may help resolve the problem.
Testing the picture
Settings Support Self Diagnosis Start Picture Test Try Now
Before you review the list of problems and solutions below, use Start Picture Test to determine if the problem is
caused by the TV. Start Picture Test displays a high definition picture you can examine for flaws or faults.
The problem Try this!
Flickering and Dimming
If your TV is flickering or dimming sporadically, you may need to disable some of the energy
efficiency features.
Disable Ambient Light Detection, Power Saving Mode, or Motion Lighting.
• Settings General Eco Solution Ambient Light Detection
• Settings General Eco Solution Power Saving Mode
• Settings General Eco Solution Motion Lighting
Component Connections/
Screen Color
If the color on your TV screen is not correct or the black and white colors are off, run Start
Picture Test.
• Settings Support Self Diagnosis Start Picture Test
If the test results indicate that the problem is not caused by the TV, do the following:
When using the One Connect, confirm that its video input connectors are connected to the
correct external device video output connectors.
When using the component cable, confirm that the green (Y), blue (Pb), and red (Pr) jacks are
plugged into their proper connectors.
For more information about how to connect an external device, run Connection Guide.
• Source Connection Guide
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