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56 Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Bakeware may be too lightweight or warped. Use
heavier quality bakeware so foods being prepared may bake more evenly. Try adjusting
the recipe's recommended temperature or baking time. See “”on page 42 if you feel the
oven is too hot or cold.
Appliance does not operate. • Make sure power cord is plugged properly into outlet.
• Be sure regulator gas valve is turned to ON. See installation instructions.
• The time of day is not set. The oven clock must first be set in order to operate the oven.
• Be sure oven controls are set properly. See “Setting the Clock-Time of Day” on page 20
and review instructions for the desired baking function in this user’s guide.
• Service wiring is not complete. Contact your dealer, installing agent, or authorized
servicer.
• Power outage. Check house lights to be sure. Call your local electric company.
• Short in cord/plug. Contact your dealer, installing agent, or authorized servicer to replace
cord/plug.
• House fuse has blown or circuit breaker has tripped immediately following installation.
House fuse may not be fully engaged. Check fuse and screw or engage circuit breaker
securely.
Oven light does not work. • Be sure the oven light is secure in the socket. See “Replacing the Dual Left/Right Corner
Oven Lights” on page 54.
Flames inside oven or smoking from
oven vent.
• Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity. Wipe
up excessive spills before starting oven. If flames or excessive smoke are present when
using broil, see “Broil” on page 26.
Self clean does not work. • Oven control not set properly. Make sure the oven door is closed. Make sure you have
removed the oven racks and the oven rack supports from the oven. Review “Self Clean”
on page 46.
Oven racks do not slide easily. • This appliance comes with lubricated porcelain oven racks, which can remain in the
oven during the self-clean cycle. Do not clean this vegetable oil lubrication off the racks.
It is important that the sides of the oven racks always have a light coating of vegetable
oil. To maintain optimal rack performance, re-apply a thin layer of vegetable oil to the
sides of the rack after every self-clean cycle or when the rack becomes difficult to slide.
Glide racks do not glide smoothly. • Glide racks need lubrication. For instructions on how to care for your glide racks, see
“Caring for Your Glide Racks” on page 52.
Oven smokes excessively when
broiling.
• Incorrect setting. Follow broiling instructions in the “Broil” on page 26.
• Meat too close to the broil element. Reposition broil rack to provide proper clearance
between the meat and broil element. Remove excess fat from meat. Cut remaining fatty
edges to prevent curling, but do not cut into the lean.
• Grid on broiler pan wrong side up. Grease does not drain into broiler pan. Always place
the grid on the broiler pan with the ribs up and the slots down to allow grease to drip into
the pan.
• Broiler pan used without grid or grid cover with aluminum foil. Do not use the broiler pan
without the grid or cover the grid with aluminum foil.
• Oven needs to be cleared. Grease build up on oven surfaces. Regular cleaning is
necessary when broiling frequently. Grease or food splatters will cause excessive
smoking.
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