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Issues Solutions and Explanations
A Mode Not Supported
message appears.
Check the supported resolution of the product, and adjust the external device’s
output resolution accordingly. Refer to the resolution settings of this manual.
There is a plastic smell from
the product.
This smell is normal and will dissipate over time.
The product Signal
Information is unavailable in
the Self Diagnosis menu.
This function is only available for digital channels the product receives from an Aerial
/ RF / Coax connection.
The product is tilted to the
side.
Remove the base stand from the product and reassemble it.
The channel menu is greyed
out (unavailable).
The Channel menu is only available when you select the product source.
Your settings are lost after
5 minutes or every time the
product is turned off.
If the product is in the Store Demo mode, it will reset audio and picture settings
every 5 minutes. Change the settings from Store Demo mode to Home Use mode
using the Setup procedure. Select TV in the Source using your remote, and go to
MENU System Setup.
You have intermittent loss of
audio or video.
Check the cable connections and reconnect them.
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure
the cables are flexible enough for long term use. If mounting the product to a wall,
we recommend using cables with 90 degree connectors.
You see small particles when
you look closely at the edge
of the frame of the product.
This is part of the product’s design and is not a defect.
The PIP menu is not available. PIP functionality is available when you are using a TV, PC, AV, Component, HDMI1/DVI
or HDMI2 source.
POP (product’s internal
banner ad) appears on the
screen.
Select Home Use under Setup mode. For details, refer to the Setup Feature.
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Watch these troubleshooting on video at www.samsung.com
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Some functions and pictures shown in this manual are available on specific
models only.
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To keep your product in optimum condition, upgrade to the latest firmware on
The product won’t turn on. Make sure the AC power cord is securely plugged in to the wall outlet and the
product.
Make sure the wall outlet is working.
Try pressing the
P
button on the product to make sure the problem is not the
remote. If the product turns on, refer to “Remote control does not work” below.
English - 76
Other Information
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