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32
ICE AND WATER Possible Causes and/or Recommended Solutions
Ice or water has an off-taste, odor, or gray
color
■ New plumbing connections - New plumbing connections can result in off-
avored or discolored ice or water. This problem should go away over time.
■ Ice has been stored too long - Discard the ice and wash the ice bin. Allow 24
hours for the ice maker to produce new ice.
■ Odor has transferred from food - Use airtight moisture-proof packaging to
store food.
■ Use of non-recommended water supply line - Odors and tastes can transfer
from certain materials used in non-recommended water supply lines. Use only
a recommended water supply line. See “Water Supply Requirements.”
■ There are minerals (such as sulfur) in the water - A water lter may need to
be installed in order to remove the minerals.
■ Water lter was recently installed or replaced - Gray or dark discoloration in
ice or water indicates that the water ltration system needs additional ushing.
See “Water and Ice Dispensers.”
Water dispenser will not operate properly
■ Doors not closed completely - Make sure both doors are rmly closed. (On
some models, only the freezer door must be closed in order to operate the
dispenser.)
■ Refrigerator is not connected to a water supply or the water supply shut-
off valve is not fully turned on - Connect the refrigerator to a water supply
and make sure the water shut-off valve is fully open.
■ Kink in the water source line - A kink in the water line can reduce water ow
to the dispenser. Straighten the water line.
■ Water pressure to the home is not at or above 35 psi (241 kPa) - The water
pressure to the home affects the ow from the dispenser. See “Water Supply
Requirements.”
■ New installation - After connecting the refrigerator to a water source, ush the
water system. See “Water and Ice Dispensers.”
■ Water dispenser measured ll feature is not dispensing an accurate
amount of water - Calibrate the water dispenser. See “Water and Ice
Dispensers.”
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■ Water lter is clogged or incorrectly installed - Replace lter or reinstall it
correctly. See “Water Filtration System.”
■ A reverse osmosis water ltration system is connected to your cold water
supply - This can decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualied
plumber.
Water is leaking or dripping from the
dispenser
NOTE: After dispensing, a few additional drops of water are normal.
■ Glass was not held under the dispenser long enough - Hold the glass under
the dispenser for to 3 seconds after releasing the dispenser pad/lever.
■ New installation or water lter was recently installed or replaced - Air in
the water lines causes the water dispenser to drip. Flush the water system to
remove the air in the water lines. See “Water and Ice Dispensers.”
■ Residual ice in the dispenser chute is melting - Make sure the ice chute is
free of ice shavings or pieces.
Water is leaking from the back of the
refrigerator
■ Water line connections are not fully tightened - Make sure all connections
are rmly tightened. See “Connect the Water Supply.”
Water from the dispenser is not cool enough
(on some models)
NOTE: Water from the dispenser is chilled to 50°F (10°C).
■ New installation - Allow 24 hours after installation for the water supply to cool
completely.
■ Recently dispensed a large amount of water - Allow 24 hours for the new
water supply to cool completely.
■ Water has not been recently dispensed - The rst glass of water may not be
cool. Discard the rst glass of water dispensed.
■ Refrigerator is not connected to a cold water pipe - Make sure
the refrigerator is connected to a cold water pipe. See “Water Supply
Requirements.”
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