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29
GENERAL OPERATION Possible Causes and/or Recommended Solutions
Lights do not work
■ Your refrigerator has been equipped with LED lighting which does not
need to be replaced - If there is power to the refrigerator and the lights do not
illuminate when a door or drawer is opened, call for service or assistance. See
either the front cover or the Warranty for contact information.
■ The dispenser light is set to OFF - On some models, the dispenser light will
operate only when the dispenser paddle is pressed. If you want the dispenser
light to stay on continuously, see “Water and Ice Dispensers.”
■ Doors have been open longer than 10 minutes - Close the doors and
drawers to reset and open to resume lighted task.
Shelves with under-shelf LEDs do not light up
(on some models)
■ Shelf hooks are not fully engaged in shelf supports - Check that the rear
shelf hooks are completely seated into the slots in the shelf supports.
■ Shelf supports, fastened to the back wall of the refrigerator cabinet,
are loose - Check all shelf support screws to ensure they are fully tightened.
Tighten all loose screws.
■ Doors have been open for longer than 10 minutes - Close the doors and
drawers to reset, and then open to resume lighted tasks.
Exterior drawer control not lit/unresponsive
■ The refrigerator is in Cooling Off mode - Exit Cooling Off mode. See “Using
the Control(s).”
■ The refrigerator controls’ initialization process did not complete
successfully - Unplug the refrigerator, and wait 5 seconds. Plug in the
refrigerator, and wait 30 seconds before opening the doors or drawers or
touching the control panel.
■ The drawer front was recently removed - Make sure the temperature control
wires have been properly reconnected. See “Remove and Replace Drawer
Fronts.”
Refrigerator seems noisy
The compressor in your new refrigerator regulates temperature more efciently and
uses less energy than older models. During various stages of operation, you may
hear normal operating sounds that are unfamiliar.
The following noises are normal:
■ Buzzing/Clicking - Heard when the water valve opens and closes to dispense
water or ll the ice maker. If the refrigerator is connected to a water line, this
is normal. If the refrigerator is not connected to a water line, turn off the ice
maker.
■ Repetitive Clicking - Dual evaporator valve is regulating the cooling operation.
■ Cracking/Clatter - Heard when ice is ejected from the ice maker mold and
then falls into the ice storage bin.
■ Popping - Heard when the inside walls contract/expand, especially during
initial cool down.
■ Hissing/Dripping - Flow of refrigerant or ow of oil in the compressor.
■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize
performance during normal operation.
■ Rattling - Heard when water passes through the water line or due to the
ow of refrigerant. Rattling may also come from items placed on top of the
refrigerator.
■ Water running or gurgling - Heard when ice melts during the defrost cycle
and water runs into the drain pan.
■ Sizzling - Heard when water drips onto the heater during the defrost cycle.
■ Vibration - The refrigerator may not be steady. Adjust the leveling screws
and lower the leveling foot until it is rmly against the oor. See “Refrigerator
Leveling and Door Closing.”
Temperature is too warm
■ New installation - Following installation, allow 24 hours for the refrigerator and
freezer to cool completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool
either compartment (refrigerator or freezer) more quickly.
■ Cooling is turned off - Turn on cooling. See “Using the Control(s).”
■ Doors are opened often or not closed completely - This allows warm air to
enter the refrigerator. Minimize door openings, keep the doors fully closed, and
make sure both doors are properly sealed.
■ Air vents are blocked - Remove items that are immediately in front of the
vents.
■ Large amount of warm food recently added - Allow several hours for the
refrigerator to return to its normal temperature.
■ Controls are not set correctly for the surrounding conditions - Adjust the
controls to a colder setting. Check the temperature again in 24 hours.
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