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31
ICE AND WATER Possible Causes and/or Recommended Solutions
Ice maker is not producing ice, not producing
enough ice, or producing small/hollow ice
■ Refrigerator is not connected to a water supply or the water supply shut-
off valve is not fully turned on - Connect the refrigerator to a water supply
and make sure the water shut-off valve is fully open.
■ Kink in the water source line - A kink in the water line can reduce water
ow, resulting in decreased ice production, small ice cubes, and/or hollow or
irregularly shaped ice. Straighten the water line.
■ Ice maker is not turned on - Turn on the ice maker. See “Ice Maker and
Storage Bin.”
■ New installation - After connecting the refrigerator to a water source, ush
the water system. (See “Water and Ice Dispensers.”) Wait 24 hours for ice
production to begin. Wait 72 hours for full ice production. Discard the rst three
batches of ice produced.
■ Refrigerator door is not closed completely - Close the door rmly. If it does
not close completely, see “The doors will not close completely.”
■ A water lter is installed on the refrigerator - Remove the water lter and
operate the ice maker. If ice volume improves, then the lter may be clogged or
incorrectly installed. Replace lter or install it correctly.
■ Large amount of ice was recently removed - Allow sufcient time for the ice
maker to produce more ice.
■ Ice is jammed in the ice maker ejector arm - Remove ice from the ejector
arm using a plastic utensil.
■ Inadequate water pressure - Verify that the household has adequate water
pressure. See “Water Supply Requirements.”
■ Water lter is installed incorrectly - Make sure the lter is properly installed.
See “Water Filtration System.”
■ A reverse osmosis water ltration system is connected to your cold water
supply - This can decrease water pressure. See “Water Supply Requirements.”
NOTE: If questions remain regarding water pressure, contact a licensed, qualied
plumber.
Ice dispenser will not operate properly
■ New installation - After connecting the refrigerator to a water source, ush
the water system. (See “Water and Ice Dispensers.”) Wait 24 hours for ice
production to begin. Wait 72 hours for full ice production. Discard the rst three
batches of ice produced.
■ Ice maker is not turned on or ice bin is not installed correctly - Turn on
the ice maker and make sure the ice storage bin is rmly in position. See “Ice
Maker and Storage Bin.”
■ Ice is clogged or frozen together in the ice storage bin or ice is blocking
the ice delivery chute - Remove or separate the clogged ice, using a plastic
utensil if necessary. Clean the ice delivery chute and the bottom of the ice
storage bin using a warm damp cloth, and then dry both thoroughly. To avoid
clogging and to maintain a fresh supply of ice, empty the storage bin and clean
both the storage bin and the delivery chute every 2 weeks.
■ Dispenser is locked - Unlock the dispenser. See “Water and Ice Dispensers.”
■ Ice dispenser jams while dispensing crushed ice - For models with the ice
storage bin on the door, temporarily switch from crushed ice to cubed ice to
clear the jam.
■ Dispenser pad/lever has been pressed too long - Ice will automatically
stop dispensing. Wait a few minutes for the dispenser to reset, then resume
dispensing. Take large amounts of ice directly from the ice bin, not through the
dispenser.
■ Water pressure to the home is not at or above 35 psi (241 kPa) - The water
pressure to the home affects the ow from the dispenser. See “Water Supply
Requirements.”
■ Water lter is clogged or incorrectly installed - Replace lter or reinstall it
correctly. See “Water Filtration System.”
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
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