ProFace X [TD] User Manual
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Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company’s website
www.zkteco.com.
User Manual
8000 Series Network Camera
Date: June 2023
Doc Version: 2.4
English
8000 Series Network Camera User Manual
Page | 2 Copyright©2023 ZKTECO CO., LTD. All rights reserved.
Copyright © 2023 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any
way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or
"ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by
their respective owners.
Disclaimer
This manual contains information on the operation and primarytenance of the ZKTeco Device. The
copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied Device vests in and is the
property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third party
without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and primarytenance of
the supplied Device. If any of the content(s) of the manual seems unclear or incomplete, please contact
ZKTeco before starting the operation and primarytenance of the said Device.
It is an essential pre-requisite for the satisfactory operation and primarytenance that the operating and
primarytenance personnel are fully familiar with the design and that the said personnel have received
thorough training in operating and primarytaining the machine/unit/Device. It is further essential for the
safe operation of the machine/unit/Device that personnel has read, understood, and followed the safety
instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications,
drawings, instruction sheets or any other contract-related documents, the contract
conditions/documents shall prevail. The contract-specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee, or representation regarding the completeness of any information
contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty
of any kind, including, without limitation, any warranty of design, merchantability, or fitness for a
particular purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which
are referenced by or linked to this manual. The entire risk as to the results and performance obtained from
using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,
special, or exemplary damages, including, without limitation, loss of business, loss of profits, business
interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or
relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been
advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or
typographical errors. ZKTeco periodically changes the information herein which will be incorporated into
8000 Series Network Camera User Manual
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new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend, or modify
the information contained in the manual from time to time in the form of circulars, letters, notes, etc. for
better operation and safety of the machine/unit/Device. The said additions or amendments are meant for
improvement /better operations of the machine/unit/Device and such amendments shall not give any
right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/Device malfunctions due to any non-
compliance of the instructions contained in this manual (ii) in case of operation of the
machine/unit/Device beyond the rate limits (iii) in case of operation of the machine and Device in
conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and
relevant documents are available on http://www.zkteco.com
.
If there is any issue related to the product, please contact us.
ZKTeco Headquarters
Address ZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone +86 769 - 82109991
Fax +86 755 - 89602394
For business-related queries, please write to us at sales@zkteco.com
.
To know more about our global branches, visit www.zkteco.com.
8000 Series Network Camera User Manual
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About the Company
ZKTeco is one of the world’s largest manufacturers of RFID and Biometric (Fingerprint, Facial, and Finger-
vein) readers. Product offerings include Access Control readers and panels, Near & Far-range Facial
Recognition Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate
controllers and Consumer products including battery-operated fingerprint and face-reader Door Locks.
Our security solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-
of-the-art 700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing,
product design, component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric
verification procedures and the productization of biometric verification SDK, which was initially widely
applied in PC security and identity authentication fields. With the continuous enhancement of the
development and plenty of market applications, the team has gradually constructed an identity
authentication ecosystem and smart security ecosystem, which are based on biometric verification
techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was
officially established in 2007 and now has been one of the globally leading enterprises in the biometric
verification industry owning various patents and being selected as the National High-tech Enterprise for 6
consecutive years. Its products are protected by intellectual property rights.
About the Manual
This manual introduces the 8000 Series Network Camera.
All figures displayed are for illustration purposes only. Figures in this manual may not be exactly
consistent with the actual products.
8000 Series Network Camera User Manual
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TABLE OF CONTENTS
1. QUICK INSTALLATION GUIDE (ONLY SD CARD MODEL) ................................................................... 7
2. LOGIN INTERFACE ............................................................................................................................. 10
3. LIVE VIDEOS ....................................................................................................................................... 12
3.1. FULL-SCREEN PREVIEW ................................................................................................................................... 12
3.2. ELECTRONIC ZOOM-IN .................................................................................................................................... 13
3.3. PTZ CONTROL ............................................................................................................................................... 13
4. PLAYBACK .......................................................................................................................................... 15
5. FILE MANAGEMENT ........................................................................................................................... 16
5.1. SEARCH ......................................................................................................................................................... 16
5.2. PREVIEW CAPTURE ......................................................................................................................................... 16
5.3. PLAYBACK CAPTURE ...................................................................................................................................... 16
5.4. PLAYBACK BACKUP ........................................................................................................................................ 17
5.5. FILE CAPTURE ................................................................................................................................................ 17
5.6. PREVIEW VIDEOS ............................................................................................................................................ 17
5.7. SD CARD LINK CAPTURE ................................................................................................................................ 17
5.8. BACKUP VIDEO PLAY...................................................................................................................................... 17
6. SETUP ................................................................................................................................................. 18
6.1. DEVICE .......................................................................................................................................................... 18
6.1.1. INFORMATION .............................................................................................................................................................................................................................. 18
6.1.2. PTZ ........................................................................................................................................................................................................................................................ 18
6.1.3. TIME ...................................................................................................................................................................................................................................................... 19
6.1.4. USER ..................................................................................................................................................................................................................................................... 20
6.2. AUDIO AND VIDEO ......................................................................................................................................... 21
6.2.1. AUDIO ................................................................................................................................................................................................................................................. 21
6.2.2. OSD ....................................................................................................................................................................................................................................................... 21
6.2.3. STREAMS ........................................................................................................................................................................................................................................... 22
6.2.4. ROI ......................................................................................................................................................................................................................................................... 23
6.2.5. PRIVACY ZONES ........................................................................................................................................................................................................................... 23
6.2.6. IMAGE ................................................................................................................................................................................................................................................. 24
6.3. ALARM .......................................................................................................................................................... 26
6.3.1. ALARM INPUT ................................................................................................................................................................................................................................ 26
6.3.2. ALARM OUTPUT ........................................................................................................................................................................................................................... 27
6.3.3. EXCEPTION ...................................................................................................................................................................................................................................... 27
6.3.4. MOTION DETECTION ................................................................................................................................................................................................................ 28
6.3.5. VIDEO TAMPERING..................................................................................................................................................................................................................... 30
6.4. IVA ............................................................................................................................................................... 31
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6.4.1. TARGET COUNTING ................................................................................................................................................................................................................... 31
6.4.2. OBJECT LEFT / LOST .................................................................................................................................................................................................................. 32
6.4.3. AREA DETECTION (INTRUSION DETECTION) ............................................................................................................................................................ 33
6.4.4. LINE CROSSING (TRIPWIRE) .................................................................................................................................................................................................. 34
6.5. STORAGE ....................................................................................................................................................... 35
6.5.1. MICRO SD ......................................................................................................................................................................................................................................... 35
6.5.2. RECORDING .................................................................................................................................................................................................................................... 36
6.6. NETWORK ...................................................................................................................................................... 37
6.6.1. NETWORK ......................................................................................................................................................................................................................................... 37
6.6.2. HTTP/HTTPS .................................................................................................................................................................................................................................... 38
6.6.3. PLATFORM ....................................................................................................................................................................................................................................... 38
6.6.4. MULTICAST ...................................................................................................................................................................................................................................... 39
6.6.5. DDNS ................................................................................................................................................................................................................................................... 39
6.6.6. UPNP .................................................................................................................................................................................................................................................... 40
6.6.7. EMAIL .................................................................................................................................................................................................................................................. 40
6.6.8. FTP ......................................................................................................................................................................................................................................................... 41
6.6.9. SNMP ................................................................................................................................................................................................................................................... 41
6.6.10. QR CODE ........................................................................................................................................................................................................................................ 42
6.7. MAINTAIN ...................................................................................................................................................... 42
6.7.1. SYSTEM UPDATE .......................................................................................................................................................................................................................... 42
6.7.2. AUTO REBOOT .............................................................................................................................................................................................................................. 43
6.7.3. LOCAL ................................................................................................................................................................................................................................................. 43
6.7.4. RESTORE ............................................................................................................................................................................................................................................ 44
6.7.5. DEVELOPER ..................................................................................................................................................................................................................................... 44
6.7.6. LOG SEARCH .................................................................................................................................................................................................................................. 45
7. ALARM ................................................................................................................................................ 45
8. FACE ................................................................................................................................................... 46
8.1. FACE VIEW ..................................................................................................................................................... 46
8.2. FACE LIBRARY ................................................................................................................................................ 47
8.3. FACE MODEL ................................................................................................................................................. 49
8.4. FACE COMPARISON ........................................................................................................................................ 49
9. EXIT ..................................................................................................................................................... 50
10. FAQ ..................................................................................................................................................... 51
8000 Series Network Camera User Manual
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1. Quick Installation Guide (only SD Card Model)
Step 1: Disassemble:
To ensure that the Micro-SD card will not be easily touched and loosened, the camera has designed the
Micro-SD card slot inside the camera. When installing the Micro-SD card, user needs to remove the Micro-
SD card slot cover at the bottom of camera. For the Conch model, you need to rotate the camera base to
expose the Micro-SD card slot.
Bullet Type
Turret Type
Step 2:
Remove the screws, and then open the cover to access the internal Micro-SD slot.
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Step 3:
Insert the Micro-SD card in the correct direction and then push it into the slot.
Bullet Type
Turret Type
Step 4:
Attach the cover with the screws and then tighten them securely.
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Step 5:
Power on the camera using PoE or 12V DC.
Note: The small round hole next to the Micro-SD card slot is the factory reset button (as show in the
picture). In the power-on state, press and hold the small thimble for 3 seconds, and the camera will
restore the factory default settings.
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2. Login Interface
1. To access the login interface, input the IP address of the front-end device (the default is 192.168.1.86)
in the browser, as shown in the following picture.
2. Enter username and password then click Login, then the system will prompt a message asking
whether or not to change the password, as shown in the following figure.
User name: Admin (default setting).
Password: 123456 (default setting), users may modify the password according to the instructions.
Language: English, simplified Chinese.
Note: For account security reasons, users will be prompted to reset their password when they first
log in.
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Note: If a user forgets their login password, they can click on the , to prompt the
following window to pop up. The default username is "admin." Click Next to restore the password to
factory settings according to the prompt.
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3. Live Videos
You will enter the live video interface after logging in, as shown in the following figure.
Note: To access the full-function display interface, you must first insert a TF card; otherwise, the system
will only show you the simplified version.
Show Smart Detection Rule: Show the rules of smart detection.
Show Smart Detection Result: Show the result of smart detection.
Save Face Capture Pictrue: Save face capture instantly.
Draw ID & Score: Shows the face's randomly assigned ID and quality score.
3.1. Full-screen Preview
Click the full-screen icon in the lower right corner to get a full-screen preview or, you may right-
click to access (and exit) the full screen display on the preview interface.
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3.2. Electronic Zoom-in
You can scroll the mouse wheel to zoom in the preview image, as the following figure shows.
3.3. PTZ Control
PTZ Control: To use eight directional keys to change the image orientation or click the AUTO button
to allow auto-rotation.
Zoom In/ Out: To adjust the extent of zooming in or out.
Focus: To adjust the size of focus.
Iris: To adjust the size of aperture.
PTZSpeed: To use the slider to regulate the PTZ speed.
Brightness: To adjust the brightness of the screen.
Contrast: To adjust the contrast of the screen. The arrow is used to restore factory settings
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Set a Pre-set Point: Set a pre-set point by using directional keys on the PTZ control to rotate the
camera to the desired location, then select a pre-set value from the pre-set point drop-down list, and
then click the button.
Call a Pre-set Point: Call a pre-set point by selecting a pre-set number to be called from the pre-set
point drop-down list, and then click the button.
Voice Talking: Click to enable or disable voice intercom.
Capture: Click to take screenshots, the system will pop up a storage path automatically.
Full Screen: Click to display full-screen video preview.
Record: Click to allow or disallow previewing records.
Note: X indicates the function is off or disabled.
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4. Playback
(The function is subject to the actual products.)
Note: You must insert a TF card first to access the full function display interface; otherwise, the system will
only show you the simplified version.
Click Playback to access the playback interface; click on the icon , select the date and time of
videos to be retrieved, then click the icon , the system will then search for the corresponding
videos automatically, as shown in the following figure.
Start: Start the playback.
Stop: Stop the playback.
Slow: Slow down the playback speed (1/2, 1/4, 1/8, 1/16 times).
Fast: Speed up the playback speed (2, 4, 8, 16 times).
Snapshot: Take snapshots in a playback channel.
Backup: Back up videos in a playback channel.
Frame Play: Play by single frame.
Full Screen: Play videos back in full screen.
Voice: Adjust the volume of playback audio.
Double-click the slider to play the video, or you may click the Start button to start playing the videos back.
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5. File Management
Note: You must insert a TF card first to access the full function display interface. Otherwise, the system
will only show you the simplified version.
Face Picture: Capture image after face verification successfully.
5.1. Search
To access searched images and videos, input a specific time and click the button. The results will
be displayed in the lower part of the screen. Double-click on the search results to access the files you need.
Note: You may modify the storage paths of the selected videos or images. A short description will be
given below. For more details, please go to Setup > Local Settings.
5.2. Preview Capture
To review captured images from video preview, you may search for and double click to obtain images you
need.
5.3. Playback Capture
To review captured images from video playback; you may search for and double click to obtain images you need.
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5.4. Playback Backup
To retrieve video files, you may search for and view videos files.
5.5. File Capture
To review captured images from the file management interface, you may search for and double click to
obtain the images you need.
5.6. Preview Videos
To preview videos recorded, you may search for and double click to access the videos you need.
5.7. SD Card Link Capture
To review snapshots from a SD card; you may search for and double click to access the videos you need.
5.8. Backup Video Play
Start: Click on the button to play a selected backup video.
Stop: Click on the button to stop playing the video.
Slow: Click on the button to slowly play the video back.
Fast: Click on the button to fast-forward the video.
Frame: Click on the button to play the video by frame.
Capture: Click on the button to take a snapshot of the display during playback.
Voice: Click on the button to turn sound on or off during playback.
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6. Setup
Note: You must insert a TF card first to access the full function display interface. Otherwise, the system
will only show you the simplified version.
6.1. Device
6.1.1. Information
Below is the Device Information interface of the IP camera.
Device Name: Edit the camera name.
Device Type: Display the device type.
Serial No: Display the product serial number.
Firmware Version: Display information about the firmware version.
Hardware Version: Display the version number of the hardware.
Format: Select between PAL and NTSC image scanning system.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.1.2. PTZ
Below is the PTZ Settings interface of the IP camera.
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Protocol: Multiple protocols available.
Address: 0-255 address codes available.
Baud Rate: Diverse baud available
Operation Method: Connect the IP high-speed dome to the A/B port, set a protocol and baud rate,
and then control the high-speed dome through the IPC preview interface.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.1.3. Time
Below is the Time Settings interface of the IP camera.
Device Time: Set and display the current time of the camera.
Time Zone: Different time zones are available.
Enable/Disable NTP: Click to enable or disable NTP.
Server Address: Input the IP address of the NTP server.
Interval: Input the interval of time.
DST: Click to enable or disable the Daylight saving time.
From and To: Set the required month and date.
DST Bias: The length of the additional offset after starting daylight saving time (0 to 720 points).
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.1.4. User
Below is the User setting interface of the IP camera, “admin” represents the administrator (default),
“default” represents standard users.
Modify: Admin may modify the login password, the default guest user may modify user type. New
users may modify their user names, passwords and user types. New users may select a “Guest” or
“Operator” account, and set different permission.
Del: Delete a new user.
Rights Permission: Permission assignment for default guest users and new users.
Add User: Add a new user.
Log in with admin account, add a new user and assign permission, as shown in the following figure.
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.2. Audio and Video
6.2.1. Audio
Below is the Audio Settings interface of the IP camera.
Audio Source: Select the audio input mode between LineIn and MicIn.
Input Volume: Set the input volume which ranges from 0 to 100; the default settings are 50.
Output Volume: Set the output volume which ranges from 0 to 100; the default settings are 50.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.2.2. OSD
Below is the Display Settings interface of the IP camera.
Name: Modify the appointed channel name.
Main Stream OSD: Modify the appointed font of the OSD in main stream preview channel.
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Sub Stream OSD: Modify the appointed font of the OSD in sub stream preview channel.
Three Stream OSD: Modify the appointed font of the OSD in three stream preview channel.
Multi OSD: Add a multi-user-defined OSD, which you may choose whether to display.
Time Format: Select different time format for the appointed channel.
Date Format: Select different date format for the appointed channel.
Name: Set the location of the title for the appointed channel.
Date Time: Set the location of the date for the appointed channel.
Multi OSD: Set the position of multi OSD.
OSD Font: Select OSD font from the list.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.2.3. Streams
Below is the Streams setting interface of the IP camera.
Stream Type: Select the type of stream as Main stream/ Sub-stream/Third Stream
Video Stream: Select the stream as Video&Audio/ Video
Resolution: Several resolutions available (Note: Based on the defaulted resolution of different
products).
Frame Rate: Select different frame rates from the drop-down list; the default settings is “Full Frame”.
Video Encode: H.264/ H.265.
Encode level: Main profile/ Baseline/ High Profile.
I Frame Interval: Set the interval size of I frame.
Bitrate Type: Constant/ variable.
Bitrate: Set different bitrates for different channels (Note: Based on the defaulted resolution of
different products)
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.2.4. ROI
Below is the ROI Settings interface of the IP camera.
ROI Settings: On the preview window, hold the left mouse button and drag to set the ROI area.
There are a total of four ROI areas available. Click to set the corresponding ROI region
coding level; the higher level the coding, the stronger the ROI region encoding.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.2.5. Privacy Zones
Below is the Privacy Zones setting interface of the IP camera.
Privacy Mask: Enable or disable the Privacy Mask feature.
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Area Settings: Left-click and drag the mouse on the Area Settings preview interface drawing to set
the mask area.
Clear: Click to delete the current controlled area.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.2.6. Image
Below is the Image Parameters interface of the IP camera.
Day/Night Mode: Outside Trigger/ Auto/ Color/ Black White. The default setting of non-infrared IP
cameras is “Auto”, and the default setting of infrared IP cameras is “Outside Trigger”. Users may set
the Day/Night mode as needed according to the type of the IP camera and the actual application
environment.
Switching Time: Day & Night switch delay time which ranges from 0-30s; the default setting is 3s.
Day/Night: ranges from 0 to 255. Users may set the value as needed; the default setting is 20.
Night/Day: ranges from 0 to 255. Users may set the value as needed; the default setting is 35.
Color Mode: Normal/ Bright/ Nature; the default setting is “Normal”
Mirror: Off Horizontal Mirror/ Vertical Mirror/ 180° Rotation/90° Rotation/270° Rotation, the
default setting is “Off”.
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WDR Mode: Off/ BLC/ WDR; the default setting is “Off”.
3DNR: Off/ Low/ Mid/ Mid-High/ High; the default setting is “Low”.
Sharpness: ranges from 0 to 255; the default setting is 128.
Defogging: Off/ Low/ Mid/ High; the default setting is “Off”.
Slow Shutter: Off/On; the default setting is “Off”.
White Balance: Users may set the value of white balance. “Auto white balance” is suitable for normal
light environment. Users may adjust the white balance mode from the drop-down list.
Exposure Control: Auto/ manual; the default setting is “Auto”.
AE algorithms: Shutter first/ gain first; the default setting is “Shutter first”.
AGC: AGC can be set when the camera is automatically exposed. You may select from Low/ Mid-Low/
Mid/ Mid-High/ High; the default settings are “Mid-High”. The larger the “Auto Gain” value, the better
the sensitivity under low illumination, and the more obvious the noise will be.
Shutter: You may set manual exposure; the value ranges from 1/25(30) to 1/10000.
Aperture: Depending on the type of IPC lens, the aperture can be divided into manual aperture and
auto aperture (Note: based on the defaulted aperture of different products); and the lens can be
divided into manual focus and vari-focus.
Gamma: A total of four modules: CURVE_1_6, CURVE_1_8, CURVE_2_0, CsURVE_2_2; the default
setting is CURVE_2_0.
Power Frequency: There are three options: off, 50hz, 60hz; the default setting is “off”.
Light board control mode: There are three LED board control modes: off, manual, auto; the default
setting is “auto”.
Off mode: The IR LED will not be turned on.
Manual mode: The brightness of the LED board can be adjusted by manually changing the related
parameters, and the value ranges from 1 to 100. The larger the parameter value, the brighter the IR
LED.
Auto mode: The brightness of the LED board can be adjusted automatically.
Brightness: The brightness of the LED board can be set when the LED board control is under
“Manual” mode. The value ranges from 1 to 100.
After completing all parameters settings, click Save, then the settings will take effect immediately.
Target Brightness: Adjust the target brightness.
AE algorithms: Priority selection of adjusting the brightness.
AGC: Improve the image signal to amplification the brightness, which will amplification the image
noise.
Shutter: The exposure time in the snapshot, the longer the exposure time, the brighter the picture.
InfraredLightReceive: After opening the use of infrared lights to make the picture dark.
Model: Brightness adjustment mode of InfraredLight.
Brightness: Manually set the brightness of the InfraredLight.
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6.3. Alarm
6.3.1. Alarm Input
Below is the Alarm Input setting interface of the IP camera.
Alarm Input: Select the alarm input port, then check the box to implement the following
parameters settings.
Alarm In Name: Input a name of an alarm.
Trigger: Select the alarm status: Normally Open/ Normally Close.
Arming Schedule: Arming schedule can be set from Monday to Sunday. You may set up to 8
schedules for a day.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Snap: Once an alarm is triggered, a signal will instantly be sent to the camera to take a snapshot and
store it in the TF card.
Record: Once an alarm is triggered, a signal will be transmitted to the camera to record a video and
restore it in the TF card.
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Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
Snap Number: Set the number of snapshots taken each time.
Snap Interval: Set the time intervals for taking snapshots.
PTZ: Enable or disable PTZ function.
Preset: When a signal triggers the alarm, it will link with the preset points.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.3.2. Alarm Output
Below is the Alarm Output setting interface of the IP camera.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
Output Relay Status: Normally Open/ Normally Close.
Output Delay: Select alarm output delay time, which represents the corresponding output alarm
delay time after the alarm stops triggering.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.3.3. Exception
Below is the Exception interface of the IP camera:
Exception Type: Network Disconnected/ IP Address Conflict.
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Record: Click Record, when there is an abnormal event which triggers an alarm, the camera will start
recording
.
Alarm Output: Click Alarm Output, the system will link with other alarm devices when there is an
abnormal event which triggers an alarm.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.3.4. Motion Detection
Below is the Motion Detection setting interface of the IP camera.
Motion Detection: Select whether to enable the Motion Detection function.
Sensitivity: The higher the sensitivity, the more obvious the motion detective effect will be.
Week: The Detection time can be set from Monday to Sunday.
Arming Schedule: Set up an arming period; you may set up to 8 time periods for a day.
Area Setting: On the “Area Setting" preview interface, left-click and drag the mouse to set the area to
be monitored.
Clear: Click to clear the current controlled areas.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
Preset: When motion detection triggers an alarm, the alarm will link with the preset point.
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.3.4.1. Smart Motion
Smart Enable: Select whether to enable the Motion Detection function.
Week: The Detection time can be set from Monday to Sunday.
Arming Schedule: Set up an arming period; you may set up to 8 time periods for a day.
Area Setting: On the “Area Setting" preview interface, left-click and drag the mouse to set the area to
be monitored.
Clear: Click to clear the current controlled areas.
Detect Area: Add controlled zones (max. 4).
Object Percent: Sets the size of the object that triggers the alert. If objects smaller than the preset
value, such as mosquitoes and leaves, enter the monitoring area, the alarm will not be triggered.
Object Type: Set the detection object to be human or vehicle, and an alarm will be triggered when
the object detected in the area is the set value.
Sensitivity: The higher the sensitivity, the more obvious the motion detective effect will be.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
Preset: When motion detection triggers an alarm, the alarm will link with the preset point.
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.3.5. Video Tampering
Below is the Video Tampering setting interface of the IP camera.
Video Tampering: Select whether to enable the video tampering function.
Sensitivity: The higher the sensitivity, the easier to trigger the video tampering alarm.
Week: The protection time can be set from Monday to Sunday.
Arming Schedule: Set up a protection period; you may set up to 8 time periods for a day.
Area Setting: On the “Area Setting" preview interface, left-click and drag the mouse to set the area to
be monitored.
Clear: Click to clear the current controlled areas.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Snap: Once an alarm is triggered, a signal will instantly be sent to the camera to take a snapshot and
store it in the TF card.
Record: Once an alarm is triggered, a signal will instantly be sent to the camera to record a video and
store it in the TF card.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
Preset: When video tampering triggers an alarm, the alarm will link with the preset points.
Snap Interval: Set the time intervals for taking snapshots.
Snap Number: Set the number of snapshots taken each time.
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.4. IVA
6.4.1. Target Counting
Below is the Target Count setting interface of the IP camera.
Target Count: Enable or disable the target counting function.
Arming Schedule: Arm schedule can be set from Monday to Sunday.
Area Setting: Click Drawing, then left-click and drag the mouse button to set the test line on the
Area Settings preview interface. Click Stopping to complete the setting, then the system will count
the number of targets passing through the line.
Clear: Click to delete all the test lines.
Swap AB: Click to exchange position between A and B.
Test Line: Add test lines (max. 4 test lines).
Statistics: Set the test lines for targets passing through. There are two statistical methods: A > B and
B > A. A > B will increase the count by default, and B > A can set to increase the count, decrease the
count or ignore
Object Type: Set the detection object to be human or vehicle, and an alarm will be triggered when
the object detected in the area is the set value.
Flow Count: Enable or disable the Flow Counter feature.
Interval: Set the counting time interval. When the counting time exceeds the time interval set, the
flow counter will reset and enter next counting period automatically.
Threshold: Set the upper count limit. When the value exceeds the set value, the system will
automatically trigger the alarm.
Total Count: Enable or disable the Total Counter function.
Time Period: Set the effective time period for the day’s total counter.
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Alarm Threshold: Set the upper limit of the total flow on a day. When the value exceeds the set
value, the system will automatically trigger the alarm.
Target Percent: Sets the size of the object that triggers the alert. If objects smaller than the preset
value, such as mosquitoes and leaves, enter the monitoring area, the alarm will not be triggered.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Snap: Once an alarm is triggered, a signal will instantly be sent to the camera to take a snapshot and
store it in the TF card.
Record: Once an alarm is triggered, a signal will instantly be sent to the camera to record a video and
store it in the TF card (for cameras which support TF cards only).
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
Preset: When target counting triggers an alarm, it will link the pre-sets.
Snap Interval: Set the time intervals for taking snapshots.
Snap Number: Set the number of snapshots taken each time.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.4.2. Object Left / Lost
Below is the Object Left/Lost setting interface of the IP camera.
Object Left/Lost: Enable or disable the object left/lost detection function.
Arming Schedule: Arming schedule can be set from Monday to Sunday.
Area Setting: Click Drawing, then left-click and drag the mouse button to set the detect zone on the
Area Settings preview interface. Click Stopping to complete the setting, then the system will detect,
and monitor objects appeared in the selected area.
Clear: Click to delete all zones.
Detect Area: Add controlled zones (max. 4).
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Detect Type: Set the object detection type. There are three detection types, all of them are able to
trigger the alarm. “Item lost” represents that the camera will trigger the alarm once it detects that an
item originally in the monitored area is missing; “Item left” represents that the camera will trigger the
alarm once it detects a new item in the detection area; “Item lost or left” represents that the camera
will trigger the alarm once it detects that an item is missing and/or a new item in the controlled area.
Object Percent: Sets the size of the object that triggers the alert. If objects smaller than the preset
value, such as mosquitoes and leaves, enter the monitoring area, the alarm will not be triggered.
Time: Set the upper limit of item lost and item left. When it exceeds the set value, the system will
trigger the alarm automatically
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
Preset: When object detection triggers an alarm, it will link with the preset points.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.4.3. Area Detection (Intrusion Detection)
Below is the Area Detection setting interface of the IP camera.
Arming Schedule: Arming schedule can be set from Monday to Sunday.
Area Setting: Click Drawing, then left-click and drag the mouse button to set the detect zone on the
area settings preview interface. Click Stopping to complete the setting, then the system will detect,
and monitor objects appeared in the selected area.
Clear: Click to delete all zones.
Detect Area: Add controlled zones (max. 4).
Detect Type: Set the target detect type. There are four detection types, all of them will trigger the
alarm. “Target enter” represents that the camera will trigger the alarm once it detects that a target
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enters the monitored zone; “Target leave” represents that the camera will trigger the alarm once it
detects that a target leave the zone; “Target enter or leave” represents that the camera will trigger
the alarm once it detects that a target enters and/or leave the zone. The last type is that the camera
will trigger the alarm once it finds that the time that a target staying in the controlled area exceeds
the upper limit of the set and allowed duration.
Object Percent: Sets the size of the object that triggers the alert. If objects smaller than the preset
value, such as mosquitoes and leaves, enter the monitoring area, the alarm will not be triggered.
Object Type: Set the detection object to be human or vehicle, and an alarm will be triggered when
the object detected in the area is the set value.
Time: When the staying time of the set target in the monitored area exceeds the set duration, the
system will trigger the alarm.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.4.4. Line Crossing (Tripwire)
Below is the Line Crossing setting interface of the IP camera.
Line Crossing: Enable or disable the line crossingvirtual guard function.
Arming Schedule: Arm schedule can be set from Monday to Sunday.
Area Setting: Click Drawing, then left-click and drag the mouse to set guard lines on the area
settings preview interface. Click Stopping to complete the setting. When a target passes through the
guard line, the system will trigger the alarm.
Clear: Click to delete all zones.
Swap AB: Click to swap the positions of A/B ports.
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Detect Area: To add new guard lines (max. 4 guard lines).
Detect Type: Set the guard lines to trigger the alarm. “A > B” refers to targets passing through the
guard lines from area A to area B will trigger the alarm. “A < > B” refers to targets passing through the
guard lines either from area A to area B or from area B to area A will trigger the alarm.
Object Type: Set the detection object to be human or vehicle, and an alarm will be triggered when
the object detected in the area is the set value.
Object Percent: Sets the size of the object that triggers the alert. If objects smaller than the preset
value, such as mosquitoes and leaves, enter the monitoring area, the alarm will not be triggered.
Email: Once an alarm is triggered, an email will be automatically sent to the appointed mailbox.
Alarm Output: There should be an active alarm device inserted into the IPC alarm output port. Once
an alarm event is triggered, the IPC and alarm device will set off the alarm.
PTZ: Enable or disable PTZ function.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.5. Storage
6.5.1. Micro SD
(Only displayed on TF Card supported camera)
Below is the Micro SD setting interface of the IP camera. You may view the capacity (MB), free spare (MB),
status of the current TF card, and format the TF card.
Note: Please disconnect the power supply before you insert or remove the TF card.
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6.5.2. Recording
Only displayed on TF Card supported camera.
Below is the Recording setting interface of the IP camera.
Recording Mode: Select a video mode. There are four modes available: Time recording + Alarm
recording, Time recording, Alarm recording, No video.
Arming Schedule: Arming schedule can be set from Monday to Sunday.
Week: Set the recording time from Monday to Sunday.
Pre Record: Set pre-recording time.
Post Record: Set the recording delay time.
Video Edge IP Address: Enter the IP address of NVR or the server.
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.6. Network
6.6.1. Network
Below is the Network Setting interface of the IP camera.
IPV4: IP protocol version No. is 4.
Static IP: The device IP address is permanent.
DHCP: Enable DHCP, then the IP camera will obtain the IP address from the router automatically.
IP Address: Input the corresponding numbers to change the IP address.
Subnet Mask: Input the corresponding IP subnet mask.
Gateway: Input the corresponding gateway address.
DNS 1: IP address of the DNS server.
DNS 2: Another IP address of the DNS server.
RTSP Port: Access the device which needs to map RTSP with a domain name; the default port is 554.
RTSP Validation: Choose a RTSP verification mode from Http-Base64, Http-Digest. After choosing
and activating the corresponding RTSP verification mode, during playing RTSP real-time stream, RTSP
validation operations need the user name and password for verification.
Username: PPPOE user name.
Passwords: PPPOE password.
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Confirm Pwd: Confirm password: Enter the password repeatedly.
PPPOE IP: IP setting of PPPOE.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.6.2. HTTP/HTTPS
In the HTTP/HTTPS setting interface, users can make PC log in normally via HTTP/HTTPs.
HTTP/HTTPs: Enable or disable HTTP/HTTPS function.
HTTP port: Port range is 1 to 65524. The default value is 80.
HTTPs Port: HTTPs communication port, range is 1 to 65534, default is 443.
6.6.3. Platform
Below is the Management Platform interface of the IP camera:
Users may activate or deactivate a protocol and modify the protocol information here.
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6.6.4. Multicast
Below is the Multicast Config interface of the IP camera.
Multicast configuration is disabled by default. By clicking Enable Multicast, users may set the IP address,
port and TTL of main stream video/audio, sub stream video/audio.
6.6.5. DDNS
DDNS is implemented through a dynamic domain resolution server. It requires a fixed IP address on of the
device running on the server. The DDNS setting interface of the IP camera is as shown below.
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DDNS: Enable or disable DDNS function.
DDNS Type: Select a DDNS server type from Dyndns, PeanutHull, NO-IP, 3322, and DnsDynamic.
Status: Turn on or off the DDNS.
Server Address: Input a server name, for example, dynupdate.no-ip.com.
Port: Input a port. The default port is 80.
User Name: Input a user name.
Password: Input a password.
Confirm Pwd: Input the password again to confirm.
Domain: Input the second domain.
After completing the parameters settings, click Save, then the settings will take effect immediately.
6.6.6. UPnP
Below is the UPnP Settings interface of the IP camera.
UPnP: Activate or deactivate the UPnP function. When it is enabled, the device can port mapping
through the router.
Add: User may add TCP/UDP protocol, set internal and external port.
6.6.7. Email
Below is the Email Setting interface of the IP camera.
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Sender’s Address: Input the email address of the sender.
Password: Input the password of the outbox.
Confirm Pwd: Input the password again to confirm.
SMTP Server: Input the SMTP server address of the outbox.
SMTP Port: Input the SMTP server port of the outbox.
SSL/Spoof Check: Tick and to send the email correctly and safely.
Receiver's Address: Input the address of the inbox, fill in the address of the receiving email, you may
fill in 3 other receivers’ addresses.
After completing all parameters settings, click Save, then the settings will take effect immediately.
6.6.8. FTP
Below is the FTP Setting interface of the IP camera.
Server Address: Input the FTP Server address.
Port: Input the FTP server port.
Username: Input the FTP server username.
Password: Input the FPT server password.
Path: Input the file upload path.
6.6.9. SNMP
Below is the SNMP Setting interface of the IP camera.
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SNMP: Enable or disable SNMP service.
Manager IP: Messages will be sent to this manager IP address.
Send Count: The maximum number of messages to be delivered when an alarm is triggered. The
value ranges from 1 to 5.
Send Interval: Interval between messages sending. The range is 60 to 250s.
6.6.10. QR Code
Scan the QR code on this page to connect your IPC with P2P function to the mobile app remotely.
6.7. Maintain
6.7.1. System Update
Below is the System Update setting interface of the IP camera.
File: Click Browse to find and select an upgrade kit, then click Update.
Note: Do not disconnect the power supply during upgrade.
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6.7.2. Auto Reboot
Below is the Auto Reboot setting interface of the IP camera. You may choose a maintenance mode from
Disable/ Every Day/ Every Week/ Once/ Every Month, then the IPC will reboot as set.
6.7.3. Local
Below is the Local settings interface of the IP camera.
Window Mode: Set the preview window mode (Full/ 4:3/ 16:9/ Original Image).
Preview Capture: Select and modify the storage path of captured files.
Playback Capture: Select and modify the storage path of playback files.
File Capture: Select and modify the storage path of captured files.
Backup: Select and modify the storage path of backup files.
Preview Video: Select and modify the storage path of the video record file.
Face Pics Path: Select and modify the storage path of the video record file.
Live View Mode: Realtime/ Fluency. The value is adjustable.
After completing all parameters settings, click Save, then the settings will take effect immediately.
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6.7.4. Restore
Below is the Restore interface of the IP camera.
Export Config: Export all configurations to PC or a USB.
Import Config: Import selected configuration to the system.
Restore: Restore the device to factory settings.
Reboot: Reboot the device.
6.7.5. Developer
Below is the Developer interface of the IP camera.
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6.7.6. Log Search
Click Search on the Log interface, check device log according to the video type and date time, as shown
in the below figure.
Main Type: Select the type of logs to search for. You may choose among All/ Alarm/ Exception /
Operation/Parameter or click “All” to search all types of logs.
Start Time/ End Time: Select the time period of logs to check.
Page No.: Select the number of logs to display on each page.
After completing all settings, click Search, then the log information will display on the left.
7. Alarm
Below is the interface for the alarm feature of the IP camera. Information regarding alarms will be
displayed as follows.
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8. Face
This module is only available for cameras supporting face detection.
Before applying the face comparison function, please select “Comparison Mode” by choosing “Setup >
IVA > Face Detection > Ordinary Config > Work Mode”.
8.1. Face View
Face records will be shown on the following interface.
Capture Record: Show the captured face image record.
Comparison Record: Show the comparison results; only compare faces which have been stored in the
database.
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8.2. Face Library
Manage face groups and templates on the following interface.
How to set up a Face Group?
Step 1: Click +Add to add a new group.
Step 2: Fill in information about the new group, then save it. Open the “Enable” switch to ask the system
to use such information during face comparison.
Step 3: Modify or delete a face group when you needed.
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How to set up a Face Model?
Step 1: Click button to enter the face import module.
Step 2: Click Face Import to start importing face models.
Step 3: Import a face image to the database.
Signal Import: Import one picture at a time. Make sure the face is facing the front, and the picture is clear
enough. Fill in the personal information and save it to import.
Select Picture: Import a picture selected from PC.
Capture Import: Capture a face from the camera.
Multi-Import: Import face images by batches from PC. Format of the pictures’ names should be
“Name_Description_Face ID”, for example ”Ann_Assistant_001”. Then, the personal information will be
filled in automatically.
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8.3. Face Model
Show the uploaded face templates on the following interface. Users can search for faces by related
options and modify the related face information.
8.4. Face Comparison
Show the face comparison record. Users can search for records by related options.
Note: A TF card must be pre-installed for storing record.
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9. Exit
Click Logout to log out, as shown in the following figure.
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10. FAQ
Question 1: No video output on the IE browser.
Possible Reason: The web plugin was not installed.
Solution: Download and install the web plugin according to the webpage prompt when it is the first visit.
We only support IE browser currently.
Question 2: Failed to log in after upgrading the program.
Solution: Delete IE Caches, and re-install the web plugin.
Specific Steps: Open IE browser, choose “Tool > Internet Options”, then, “General > Browsing history”,
and click Delete. After that, select “Temporary Internet files” and confirm by clicking Delete. Then back to
the login page.
Question 3: The playback of video is not smooth.
Possible Reason 1: The IP Camera frame rate is too low.
Solution: Set a higher frame rate on the respective interface by choosing “Setup > Streams > Frame Rate”.
Possible Reason 2: There are too many users connected to the device.
Solution: Disable some of the clients or set a lower frame rate for the IP camera.
Possible Reason 3: The transmission data is large while the bandwidth is small, which leads to loss of
data packets.
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Solution: Set a lower frame rate or resolution.
Question 4: Can’t access the IP camera on IE Browser?
Possible Reason 1: The network is down.
Solution: Test the network on PC to confirm if the network works normally. Please make sure the network
cable is available and all RJ45 jacks are connected properly. Also, ensure that there is no computer virus
which may cause network issue as well.
If the PCs can ping each other, the network cable environment is normal. In this case, please check the
possible reasons below which may lead to the issue:
Possible Reason 2: The IP address is in use by another device.
Solution: Disconnect with the IP camera network port, and directly connect the device with the PC, then
set up a new IP address for the camera.
Possible Reason 3: The IP address is set up in another subnet.
Solution: Check the server’s IP address, subnet and gateway parameter, then set up the IP camera in the
same network.
Possible Reason 4: The MAC address conflicted.
Solution: Modify the MAC address for IP camera.
Possible Reason 5: The Web Port has been changed.
Solution: Connect with network administrator to get the correct port.
Question 5: No audio output.
Possible Reason 1: The audio interface was not connected.
Solution: Please check the device audio interface and make sure the cables are connected property.
Possible Reason 2: The audio function was not enabled on the IP Camera.
Solution: Please check if the audio configuration is enabled or not and select a desired mode.
Question 6: Search NVS can’t find the device.
Possible Reason: The Search NVS software uses the multicast protocol to search for device network
information across network segments, and the firewall does not allow multicast data packets to pass, so
the software may not find the device.
Solution: Turn off the firewall.
Question 7: Image is not clear enough.
Solution: Try adjusting the parameters for images to reasonable values. For details, please refer to
Chapter 6.2.6. Image.
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ZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone : +86 769 - 82109991
Fax : +86 755 - 89602394
www.zkteco.com
Copyright © 2023 ZKTECO CO., LTD. All Rights Reserved.
