Phonak Audéo
TM
P
User Guide
Phonak Audéo P-312/13T
Phonak Audéo P-312/13T Trial
Wireless hearing aids
Phonak Audéo P90-312
Phonak Audéo P90-13T
Phonak Audéo P70-312
Phonak Audéo P70-13T
Phonak Audéo P50-312
Phonak Audéo P50-13T
Phonak Audéo P30-312
Phonak Audéo P30-13T
Phonak Audéo P-312 Trial
Phonak Audéo P-13T Trial
CE mark applied
2020
2020
2020
2020
2020
2020
2020
2020
2020
2020
This user guide is valid for:
3
Your hearing aid details
Hearing aid models
c Audéo P-312 (P90/P70/P50/P30)
c Audéo P-13T (P90/P70/P50/P30)
c Audéo P-312 Trial
c Audéo P-13T Trial
Earpieces
c Dome
c SlimTip
c cShell
Battery size
312
13
312
13
If no box is checked and you do not know the model
of your hearing aid, please ask your hearing care
professional.
Your hearing aids operate between 2.4 GHz–2.48GHz
frequency range. When ying please check if ight
operator requires devices to be switched into ight
mode, see chapter 12.
4
Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the User Guide carefully to make sure that
you understand and get the best out of hearing aids.
For more information regarding features, benets, setup,
use and maintenance or repairs of your hearing aid and
accessories – contact your hearing care professional or
manufacturer representative. Additional information can
be found in the Data Sheet of your product.
5
For any information regarding the repair service of the
hearing aid or accessories please contact the hearing care
professional.
Phonak – life is on
www.phonak.com
6
Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Multi-function button
9. Connectivity overview
10. Initial pairing
11. Phone calls
12. Flight mode
8
10
11
12
13
15
16
17
18
19
22
26
7
Further Information
13. Operating, transport and storage conditions
14. Care and maintenance
15. Exchanging the earwax protection
16. Service and warranty
17. Compliance information
18. Information and description of symbols
19. Troubleshooting
20. Important safety information
28
29
32
37
39
45
50
52
8
1. Quick guide
Left & right hearing aid markings
Changing batteries
1
2 3
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
stickerfrom the new
battery and wait two
minutes.
Open the
batterydoor.
Place battery in
the battery door with
the “+” symbol facing
upwards.
On/O
Multi-function button
Flight mode
The button has several functions.
It functions as a volume control and/or
aprogram change depending on the
hearing aid programming. This is
indicated in your individual instructions.
If paired with a Bluetooth® enabled
phone, a short press will accept and a
long press will reject an incoming call.
To enter ight mode press the lower part
of the button for 7 seconds while closing
the battery door. To exit ight mode,
simply open and close the battery door
again.
OOn
9
10
Battery door
Anchor (optional)
Speaker
(without earpieceattached)
Multi-function button
Audéo P-312/13T
Audéo P-312/13T Trial
Tube
2. Parts of the hearing aid
The following pictures show the models described in this
user guide. You can identify your personal model by:
• checking “Your hearing aid details” on page 3.
• comparing your hearing aid with the following models.
Possible earpieces
cShell
SlimTipDome
11
3. Left & right hearing aid markings
There is a red or blue marking on the back of the hearing
aid and on the speaker. This will tell you if it is a left or a
right hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.
12
4. On/O
The battery door is also the on/o switch.
1.
Closed battery door =
hearingaid is on
2.
Open battery door =
hearingaid is o
When you switch on the hearing aid you might hear
a start-up melody.
13
5. Batteries
Remove the
stickerfrom the
new battery and
wait two minutes.
Open the
batterydoor.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
If it is dicult to close the battery door:
Check that the battery is inserted correctly and the
“+” symbol is facing upwards. If the battery is not
inserted correctly, the hearing aid will not work and
the battery door could be damaged.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
1. 2. 3.
14
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
20.2 for further information on product safety.
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (312 or 13) by:
• checking “Your hearing aid details” on page 3.
• checking the marking on the inner side of the battery
door.
• checking the following table.
Model
Phonak Audéo
P-312
P-13T
P-312 Trial
P-13T Trial
Zinc-air
battery
size
312
13
312
13
Color
marking on
package
brown
orange
brown
orange
IEC
code
PR41
PR48
PR41
PR48
ANSI
code
7002ZD
7000ZD
7002ZD
7000ZD
15
6. Putting on the hearing aid
Place the hearing aid behind
your ear.
Insert the earpiece into your
ear canal.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
1.
2.
3.
16
7. Removing the hearing aid
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
1.
17
8. Multi-function button
It functions as a volume
control and/or a program
change depending on the
hearing aid programming.
This is indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for a printout.
The multi-function button has several functions.
If the hearing aid is paired with a Bluetooth® enabled
phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 11.
18
9. Connectivity overview
The illustration below shows the connectivity options
available for your hearing aid.
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
** Roger wireless microphones can be connected to your hearing aids as well.
Bluetooth enabled
device, e.g. cell
phone
TV Connector connected to TV*
Roger**
19
10.1 Initial pairing to Bluetooth® enabled device
It is only necessary to perform the pairing
procedure once with each device featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aids will connect
automatically to the device. Initial pairing process
can take up to 2 minutes.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.
Switch on both hearing aids.
You now have 3 minutes
to pair your hearing aids
with your device.
10. Initial pairing
1.
2.
20
For more information about pairing instructions for
Bluetooth wireless technology, specic to some of
the most popular phone manufacturers, go to:
https://www.phonak.com/com/en/support.html
Your device shows a list of Bluetooth enabled devices.
Select the hearing aid from the list to simultaneously pair
both hearing aids. A beep conrms successful pairing.
3.
21
10.2 Connecting to the device
The connection will be maintained as long as the
device remains ON and within range.
Your hearing aid can be connected to up to two
devices and paired to up to eight devices.
After your hearing aids have been paired to your device,
they will automatically connect again when switched on.
22
11. Phone calls
Your hearing aids connect directly with Bluetooth®
enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your hearing aids will pick up and transmit
your voice to the phone.
Caller’s voice
Your voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
23
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.
11.1 Making a call
Enter the phone number and press the dial button.
You will hear the dialing tone through your hearing aids.
Your hearing aids will pick up and transmit your voice to
the phone.
11.2 Accepting a call
short press
< 2 sec
24
11.3 Ending a call
A call can be ended by a long press on the upper or lower
part of the multi-function button on the hearing aid
(more than 2 seconds) or directly on your phone.
long press
> 2 sec
25
11.4 Rejecting a call
An incoming call can be rejected by a long press on the
upper or lower part of the multi-function button on the
hearing aid (more than 2 seconds) or directly on your
phone.
long press
> 2 sec
26
12. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
12.1 Enter ight mode
To disable the wireless function and
enter ight mode in each hearing aid:
Open battery door.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.
In ight mode, your hearing aid cannot connect directly
to your phone.
1.
2.
27
12.2 Exit ight mode
To enable the wireless function and exit ight
mode in each hearing aid:
Open battery door.
Close the battery door
on the hearing aid again.
1.
2.
28
13. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in this user guide.
Please ensure to use, transport and store the hearing aids
according to the following conditions:
These hearing aids are classied IP68 (depth of 1 meter
for 60 minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
exposing the hearing aids to rain shower or sweat.
However, these hearing aids are not intended to be used
in water activities that includes chlorinated water, soap,
salt water or other liquids with a chemical content.
Use Transport Storage
Temperature +5° to +40°C
(41° to 104°F)
-20° to +60°C
(-4° to 140°F)
0° to +60°C
(32° to 140°F)
Humidity 30% to 85% (non
condensating)
0% to 90% (non
condensating)
0% to 70% (non
condensating)
Atmospheric
pressure
500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa
29
14. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a ve year service period after phase out of the
respective hearing aid.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 20.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
30
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water – refer to the trouble-
shooting steps in chapter 19.
31
Daily
Inspect the earpiece for earwax and moisture deposits and
clean the surfaces with a lint-free cloth. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
32
15. Exchanging the earwax
protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks.
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.
15.1 Removing the earpiece from the speaker
1.
33
Gently pull o the earpiece
toremove.
Clean the speaker with a
lint-free cloth.
2.
3.
34
Gently rotate the CeruShield
Disk in the direction indicated
by the arrows until a free
opening appears under the bin
icon.
15.2 Exchanging the earwax protection with
CeruShield™ Disk
To remove a used earwax
protector carefully insert the
speaker into the free opening
(under bin icon) until it clicks.
After the click you will see the
used earwax protector in the
opening below the bin icon.
2.
1.
35
To insert a new earwax protector
carefully insert the speaker into
the opening where the new
earwax protector is visible
(opposite the bin icon) until it
clicks. After the click you will see
the new earwax protector is now
inside the speaker.
3.
36
Hold the speaker in one hand
and the earpiece in the other.
15.3 Attaching the earpiece to the speaker
Slide the earpiece over the
speaker sound outlet.
The speaker and the earpiece
should t perfectly together.
1.
2.
3.
37
16. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earpieces,
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
38
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Serial number
(right side):
Date of purchase:
Authorized hearing care
professional (stamp/signature):
39
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU.
The full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certicates (Phonak
worldwide locations).
17. Compliance information
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
40
The wireless models listed on page 2 are certied under:
Phonak Audéo P-312 & P-13T (P90/P70/P50/P30)
Phonak Audéo P-312 Trial & P-13T Trial
USA FCC ID: KWC-MZP
Canada IC: 2262A-MZP
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
41
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
42
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
I
t is designed not to exceed the emission limits for
exposure to radio frequency (RF) energy set by the
the Federal Communications Commission and ISED.
43
Radio information of your wireless hearing aid
Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017
Compliance with emission and immunity standards
Resonant loop antenna
2.4 GHz – 2.48 GHz
GFSK, Pi/4 DPSK, GMSK
< 2.5 mW
~1 m
4.2 Dual-Mode
HFP (Hands-free prole), A2DP
Antenna type
Operation frequency
Modulation
Radiated power
Bluetooth®
Range
Bluetooth
Proles supported
44
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011
45
18. Information and description
ofsymbols
With the CE symbol, Sonova AG conrms that this
product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment
Directive 2014/53/EU. The numbers after the
CE symbol correspond to the code of certied
institutions that were consulted under the
above-mentioned directives.
This symbol indicates that the products described
in these user instructions adhere to the
requirements for an applied part of Type B of EN
60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
Indicates the Authorized representative in the
European Community.
46
This symbol indicates that it is important for
the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
During transportation keep dry.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth SIG,
Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.
Japanese mark for certified radio equipment.
47
Indicates the manufacturer’s serial number so that
a specic medical device can be identied.
Indicates the manufacturer’s catalogue number so
that the medical device can be identied.
Indicates that the device is a medical device.
Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90% (non
condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 20.2 regarding drying
the hearing aid after use.
Atmospheric pressure: 500 hPA to 1060 hPa
48
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal household
waste. Please dispose of old or unused hearing
aids, at waste disposal sites intended for electronic
waste, or give your hearing aid to your hearing
care professional for disposal. Proper disposal
protects the environment and health.
49
50
19. Troubleshooting
If the problem persists, contact you hearing care professional
for assistance.
Please check https://www.phonak.com/com/en/support.html for further
information.
Problem Causes What to do
Hearing aid not functioning
Dead battery
Change battery (chapter 5)
Blocked speaker/earpiece
Clean speaker opening/earpiece
Battery not inserted correctly Insert battery correctly (chapter 5)
Hearing aid switched o Switch hearing aid on by completely closing battery door (chapter 4)
Hearing aid whistles Hearing aid not inserted correctly Insert hearing aid correctly (chapter 6)
Earwax in ear canal Contact your ENT/GP or hearing care professional
Hearing aid not loud enough
ordistorted
Volume too loud Decrease volume if volume control available (chapter 8)
Low battery Change battery (chapter 5)
Speaker/earpiece blocked Clean speaker opening/earpiece
Volume too low Turn volume up if volume control available (chapter 8)
Hearing has changed Contact you hearing care professional
Hearing aid plays two beeps Indication for low battery Change battery within the next 30 minutes (chapter 5)
Hearing aid switches on & o
(intermittent)
Moisture on battery or
hearing aid
Wipe battery and hearing aid with dry cloth
Phone does not work Hearing aid is in ight mode Open and close battery door (chapter 12.2)
Hearing aid not paired to the phone
Pair it to the phone (chapter 10)
51
Problem Causes What to do
Hearing aid not functioning
Dead battery
Change battery (chapter 5)
Blocked speaker/earpiece
Clean speaker opening/earpiece
Battery not inserted correctly Insert battery correctly (chapter 5)
Hearing aid switched o Switch hearing aid on by completely closing battery door (chapter 4)
Hearing aid whistles Hearing aid not inserted correctly Insert hearing aid correctly (chapter 6)
Earwax in ear canal Contact your ENT/GP or hearing care professional
Hearing aid not loud enough
ordistorted
Volume too loud Decrease volume if volume control available (chapter 8)
Low battery Change battery (chapter 5)
Speaker/earpiece blocked Clean speaker opening/earpiece
Volume too low Turn volume up if volume control available (chapter 8)
Hearing has changed Contact you hearing care professional
Hearing aid plays two beeps Indication for low battery Change battery within the next 30 minutes (chapter 5)
Hearing aid switches on & o
(intermittent)
Moisture on battery or
hearing aid
Wipe battery and hearing aid with dry cloth
Phone does not work Hearing aid is in ight mode Open and close battery door (chapter 12.2)
Hearing aid not paired to the phone
Pair it to the phone (chapter 10)
52
Please read the information on the following pages before
using your hearing aid.
Intended use:
The hearing aid is intended to amplify and transmit sound
to the ear and thereby compensate for impaired hearing.
The Phonak Tinnitus Balance software feature is intended
for use by people with tinnitus who also desire
amplication. It provides supplementary noise stimulation
which can help defocus the user`s attention from their
tinnitus.
Indications:
Presence of hearing loss. Presence of hearing loss in
combination with tinnitus.
Contraindications:
Evidence of active or chronic middle or outer ear pathology,
chronic drainage or discharge, evidence of chronic
inammation.
20. Important safety information
53
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
The hearing aid is suitable for the home healthcare
environment and due to their portability it may happen that
it is used in professional healthcare facility environment like
physician oces, dental oces etc.
Target population:
The target population is primarily the adult population over
18 years of age. This product may also be used with
children 36 months of age or older. Mentally challenged
users will require constant supervision by a caregiver.
The target group for the Phonak Tinnitus Balance software
feature are adults 18 years of age or older with tinnitus who
also desire amplication.
54
Any serious incident that has occurred in relation to the
hearing aid, should be reported to the manufacturer
representative and the competent authority of the state of
residence. The serious incident is described as any incident
that directly or indirectly led, might have led or might lead
to any of the following:
a) the death of a patient, user or other person
b) the temporary or permanent serious deterioration of
apatient’s, user’s or other person’s state of health
c) a serious public health threat
To report an unexpected operation or event, please contact
the manufacturer or a representative.
55
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When ying please check if ight operator
requires devices to be switched into ight mode, see
chapter 12.
The hearing aids (specially programmed for each hearing loss)
must only be used by the intended person. They should not be
used by any other person as they could damage hearing.
Changes or modications to the hearing aid that were not
explicitly approved by Sonova AG are not permitted. Such
changes may damage your ear or the hearing aid.
Do not use the hearing aids in explosive areas (mines or
industrial areas with danger of explosions, oxygen rich
environments or areas where ammable anesthetics are
handled).
20.1 Hazard warnings
56
Hearing aid batteries are toxic if they are swallowed! Keep out
of the reach of children, individuals with cognitive impairment,
and pets. If batteries are swallowed, consult your physician
immediately!
If you feel pain in or behind your ear, if it is inamed or if skin
irritation and accelerated accumulations of earwax occur,
please check with your hearing care professional or physician.
Titanium shells of custom hearing aids and earpieces can
contain small quantities of acrylates from adhesives. People
who are sensitive to such substances may potentially
experience an allergic skin reaction. Please stop using the
device immediately if such a reaction occurs and check with
your hearing care professional or physician.
In very rare cases, the dome can remain in your ear canal
when removing the hearing tube from the ear. In the unlikely
case that the dome does get stuck in your ear canal, it is
57
strongly recommended to see a physician for safe removal. To
prevent pushing the dome towards the eardrum, never try to
re-insert the speaker into the ear canal.
Hearing programs in the directional microphone mode reduce
background noises. Please be aware that warning signals or
noises coming from behind, e. g. cars, are partially or entirely
suppressed.
This hearing aid is not for children below 36 months. The
usage of this device by children and individuals with cognitive
impairment should be supervised at all times to ensure their
safety. The hearing aid is a small device and contains small
parts. Do not leave children and individuals with cognitive
impairment unsupervised with this hearing aid. If swallowed,
consult a physician or hospital immediately as the hearing aid
or its parts can cause choking!
Do not make a wire connection from your hearing aid to any
external audio sources like radio etc. That could cause injuries
on your body (electric shock).
58
The following is only applicable for persons with active
implantable medical devices (i.e. pacemakers, debrillators,
etc.):
Keep the wireless hearing aid at least 15 cm (6 inches) away
from the active implant. If you experience any interference, do
not use the wireless hearing aids and contact the
manufacturer of the active implant. Please, note that
interference can also be caused by power lines, electrostatic
discharge, airport metal detectors etc.
Keep magnets (i.e. battery handling tool, EasyPhone magnet,
etc.) at least 15 cm (6 inches) away from the active implant.
If using a Phonak wireless accessory, consult the chapter
“Important safety information” in your wireless accessory
user guide.
Use of accessories, transducers and cables other than those
specied or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.
59
Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be used
no closer than 30 cm (12 inches) to any part of the hearing
aids, including cables specied by the manufacturer.
Otherwise, degradation of the performance of this equipment
could result.
Hearing aids should not be tted with domes / wax protection
systems when used by clients with perforated eardrums,
inamed ear canals or otherwise exposed middle ear cavities.
In these cases, we recommend the use of a custom earpiece. In
the unlikely case that any part of this product should remain
in the ear canal, it is strongly recommended to see a medical
specialist for safe removal.
Avoid strong physical impacts to the ear when wearing a
hearing aid with customized earpiece. The stability of
customized earpieces is designed for normal use. A strong
physical impact to the ear (e.g. during sports) may cause the
customized earpiece to break. This may lead to perforation of
the ear canal or eardrum.
60
After mechanical stress or shock to the customized earpiece,
please ensure that it is intact before placing it in the ear.
Use of this equipment adjacent to or stacked with other
equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.
61
These hearing aids are water resistant and not waterproof.
They are designed to withstand normal activities and
occasional accidental exposure to extreme conditions. Never
immerse your hearing aid in water! These hearing aids are not
specically designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing aid before
these activities, as the hearing aid contains sensitive electronic
parts.
Never wash the microphone inputs. Doing so could cause it to
lose its special acoustic features.
Protect your hearing aid from heat (never leave near
a window or in the car). Never use a microwave or other
heating devices to dry your hearing aid. Ask your hearing care
professional about suitable drying methods.
20.2 Information on product safety
62
The dome should be changed every three months or when it
becomes sti or brittle. This is to prevent the dome from
detaching from the tube spout during insertion into or
removal from the ear.
When you are not using your hearing aid, leave the battery
door open so that any moisture can evaporate. Make sure that
you always completely dry your hearing aid after use. Store
the hearing aid in a safe, dry and clean place.
Do not drop your hearing aid! Dropping onto a hard surface
can damage your hearing aid.
Always use new batteries for your hearing aid. In case a
battery is leaking, replace it immediately with a new one to
avoid any skin irritation. You can return used batteries
to your hearing care professional.
63
The batteries used in these hearing aids should not exceed
1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion)
rechargeable batteries as these may cause severe damage to
your hearing aids. The table in chapter 5 explains exactly
which type of battery your particular hearing aids require.
Remove the battery if you are not using your hearing aid for
a long period of time.
Special medical or dental examination including radiation
described below, may adversely aect the correct
functioning of your hearing aids. Remove and keep them
outside the examination room/area before undergoing:
Medical or dental examination with X-ray (also CT scan).
Medical examinations with MRI/NMRI scans, generating
magnetic elds.
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it will be
in very low doses, and will not aect the hearing aids.
Do not use your hearing aid in areas where electronic
equipment is prohibited.
Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
Sonova Deutschland GmbH
Max-Eyth-Str. 20
DE-70736 Fellbach-Oengen
Germany
029-0843-02/V1.01/2020-03/NLG © 2020 Sonova AG All rights reserved
Your hearing care professional:
07-Apr-2020
1
Document Detail
Type:
PDL
07-Apr-2020
Effective Date:
PDL-747Document No.:
Expiration Date:
Rev.: 2
029-0843-02 User Guide Audéo P-312/13T EN
Title:
11YBRUENGGER Yvonne BruenggerOwner:
CURRENT
Status:
Attributes
Description
Attribute Type Value
Affected Site 1100 Stafa (CH)
Affected Site
DOC Product Family <value>Audéo P</value></Tag
DOC Product Family
DOC Project Deliverable
Category
User Information
DOC Project Deliverable
Category
DOC Regulatory
Applicability
Technical File
DOC Regulatory
Applicability
Device Master Record (DMR)
DOC Regulatory
Applicability
Design History File (DHF)
DOC Regulatory
Applicability
Project Mozart RIC
Project
Project Phase Finished Product
Project Phase
Approvals
Sign-off BySign-off DateJob TitleLevel Actor
11LBRAUNLora Braun 1 07-Apr-2020
Default
11DHOLENSTEIDaniel Holenstein 2 07-Apr-2020
Default
Access Activity
Accessed By
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Revision Notes
Note
Remark
07-Apr-2020
11YBRUENGGER
update V1.01 because of typo
correction
